FatPirate Casino - general discussion (page 8)

I didn’t ask to reopen it this is what is so upsetting I have never once asked to reopen any to close my account due to my gambling issues

I have never asked about reopening my account this is the rally upsetting part only to request closure of my account due to my gambling problem

Then I must have got lost in what you wrote because it seemed to me that you managed to close it and now you want them to open it again because you want to contact them. 

I firmly believe that if you still need help, we will be able to provide it.

I do need help it’s going round in circles

Clearly, Petronela is doing her best to assist. We'll have to wait for the case to develop and hopefully we'll know more and this situation will be behind you.

Hi I am sorry to message you

Martin did his best to help me with my complaint but Father Pirate are trying to say be used my email was wrong when I registered with them that I am in breech of their terms and conditions I misspelled my email by one letter there are so many questions I need answered by them but like always they never respond and if they do they always ask me to reply from the email address I used to register obviously I can’t as I made a mistake

there is another question if my email address was wrong how did they close my account via live chat in May as I contacted them on Sunday on live chat and the account which is closed is connected to the email I wrongly misspelt

Hi,

I'm glad you reached out! Yet I'm sorry it ended like this. 🙁

In my opinion, the problem is that we can't use that as an argument since unless you use the same registered email address to ask for account closure, the casino is not obliged to investigate. I believe in this case we are limited by rules, not by lack of understanding the events.

I know you are say your hands are tied I lost more than the 3000 it’s more like 5000 which has left my life in ruins I have not received one decent reply from them

my email was misspelt by a letter any reputable casino would have reached out as they did when I requested a bonus

I really don’t think this is a correct outcome and I would like fat pirate to explain how they closed my account if my email address was wrong

I understand that, and I'm sorry I can't help you get the answers you seek. In my opinion, Martin accurately conveyed our shared feelings when he wrote:

"To be honest with you, if I were making the final call purely based on fairness and intent, I’d probably be leaning more in your favor. You clearly tried to do the right thing, and I believe you when you say you were struggling and reaching out for help. Unfortunately, the rules we follow here are quite strict when it comes to verification and timelines, and unless there’s a clear policy violation or mishandling by the casino, we’re limited in what we can push for."

Good morning,

Did you manage to get any payments from FatPirate?

They cancel my withdrawals and tell me to contact my bank every time. It's the same old story with them. I tried to withdraw by Visa, Revolut, and now by bank transfer.

Hello, is there any reason why you should still contact your bank? How long has this situation been going on? Have you been unable to make a withdrawal using any of the payment methods mentioned even once?

Good morning,

I have contacted my bank several times, the problem does not come from them, they have no request for money or anything else.

I tried withdrawing from the Visa I used to make the deposit, bank transfer, and Revolut. Still nothing to date.

Since August 27th I have requested withdrawals, still nothing except cancellations from them without any excuse. And also I tried again this morning to make a withdrawal, bank transfer this time.

Customer service sends me the same answers every time...

I would also like to attach some screenshots of the messages I exchanged with them yesterday.

So if they keep rejecting your withdrawal and don't tell you anything about it, that's probably not what a player expects. I wouldn't want to be in that position either. But I believe that our team will be able to help you, since you've filed a complaint. The most important thing is to know what's going on, and if we don't know, our team will try to find out.

However, as Natalia said, we are giving the casinos 14 days to pay the player.

I hope that the issue will be resolved by then.🙂

Thank you very much for your help! I will let you know as soon as I have any news.

I will wait and hope that you come with positive news. ☘️

Hello, thank you for your message.

There is no good news at the moment, I'm sorry.. I contacted the chat again and they gave me the same excuses, regarding my previous withdrawal requests. And when I asked why you tell me that my account does not need to be verified when my payments are pending verification, no more news...

Thank you for your help! Have a nice day :)

Well, if they need to verify the withdrawals, it's not the same as player verification. The finance department probably handles these matters, and I think they would have asked you for the documents if they needed them.

So let's wait and see what happens.

If nothing happens, our team will be ready to help.🙂

Good morning,

I would like to add a photo of the response from FatPirate that I received by email this morning.

To this day I am still waiting for my first withdrawal re-requested on September 1st (which they had previously cancelled).

Have a nice day!

I would say it's a classic general response.

We'll see if something gets resolved in the coming days or how it will turn out.

I look forward to hearing more news.

Good luck. ☘️