The player from Switzerland had been waiting since August 27, 2025, for a withdrawal from Fat Pirate Casino, which remained in 'awaiting validation' status. Despite having a verified account and making multiple requests for updates, she only received vague responses from support without a concrete timeframe. After a series of canceled withdrawals and ongoing communication with the casino, a recent withdrawal request was successfully completed, leading the player to mark the complaint as resolved. The issue was addressed as the casino prioritized the request and finally processed the payment.
FatPirate Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 1,000 CHF
FatPirate Casino
Safety Index:HighCase summary
Discussion
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3 months ago
Translation
Good morning,
I am currently having a problem with Fat Pirate Casino.
On August 27, 2025, I requested a withdrawal from my player account.
Since that date, my withdrawal remains stuck in the "awaiting validation" status without any progress.
My account is verified by email and I have not received any requests for additional documents.
I have contacted support several times, but the only responses I have received are vague messages like "funds are safe" or "please wait," with no concrete timeframe given.
I consider this delay to be excessive and contrary to the conditions announced by the casino.
I therefore request that my withdrawal be validated and paid as soon as possible.
Thanks to the Casino.Guru team for your help and mediation.
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3 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Natalia
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
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Hello again, Thank you for your reply!
Good morning,
I am providing an important update regarding my complaint.
This morning my withdrawal was automatically cancelled by the casino, and this is the second time this has happened.
I tried contacting support via chat to understand the reason, but I received no response. And I was kicked out of the chat.
I consider that this is no longer just a delay in processing, but an unjustified and repeated cancellation of my withdrawals.
I am attaching a screenshot showing the canceled withdrawal as well as my attempts to contact support which went unanswered.
So I resubmitted my withdrawal request, this time through Revolut. Still pending.
Please contact the casino as soon as possible.
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3 months ago
Thank you for the updates. Can you please specify what payment method you used to submit your previous withdrawal requests that were rejected? And when exactly did you submit your latest request to Revolut?
I want to highlight that we allow the casino a full two weeks to handle each payment. I will keep this complaint open, and if there is no progress with the Revolut withdrawal request by the end of that period, we will step in. Let’s remain optimistic, and I hope to receive good news about your withdrawal shortly.
Thank you for your patience in advance, and please keep me updated on any further developments.
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3 months ago
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Hello, last week, since there was no improvement since the 500.- revolut request, I canceled my withdrawal and redid it on the visa this morning.
And following the first cancellation on their part yesterday morning under visa, I did it again by bank transfer.
I made the withdrawal request on August 27, 2025.
The situation is still the same as last week; Pending verification and after a week everything is canceled.
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3 months ago
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And here is a new withdrawal request under revolut, made just now, I will send you the proof as soon as they cancel this one too like all the ones I requested.
Once they say that it is necessary by transfer, after visa, after revolut nothing is clear I tried everything and after that it is canceled, I will send you the evidence as soon as there is movement.
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3 months ago
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Good morning,
I would like to provide you with some necessary information. I contacted the chat again to ask if there is any movement and, as if by magic, each time I got the same answers. I asked why my account was requesting verification for my withdrawals and the person told me that this was not necessary. Then I asked why my withdrawals were then awaiting verification and no more response. And the excuse that it was a problem with the payment provider, I have already been told this five times.
I am sending you the proofs below, have a nice day!!
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3 months ago
Dear player, thank you for the updates. Is your Revolut withdrawal request from 02/09/2025 still pending, or was it rejected? Please let me know if it was the only pending request.
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3 months ago
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Good morning,
The day before yesterday when I checked my withdrawals they were cancelled (it may have been my fault for doing something wrong).
Even though everything was pending verification as usual, I have received nothing to date except an apology.
I had a long chat with the cat on Saturday and it was always the same answers.
500 francs under Revolut and 500 still under Visa to date in withdrawal request.
Have a nice day! 🙂
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3 months ago
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I would also like to add the answers I received today, always the same...
I confess that I am really tired of this situation, I hope that everything will improve. This is not normal, it will soon be a month.
Have a nice day, 
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3 months ago
Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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3 months ago
Hello,
My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear FatPirate Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Attila G.
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3 months ago
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Hello Attila,
Thank you in advance for your help, I had to redo my withdrawal requests, I am sending you the screenshots to date. One withdrawal under revolut (which I have been trying to obtain for I don't know how long) and another under visa.
I would like to point out that I have made deposits using these methods.
I send you my best regards, Larisa. 
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3 months ago
Dear all,
We appreciate your patience.
Please note that we are working on the request with the highest priority.
Best regards,
FatPirate Team
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3 months ago
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Thank you for your feedback.
I understand that verifications may be necessary, but I note that your responses always remain the same, whether here, in your chats or in your emails: I am simply told that my request is "in progress" or "awaiting verification", without any concrete details.
Really after all these weeks?
I ask you to kindly provide me with a precise answer for the processing and payment of my withdrawal, so that this situation can be resolved quickly and transparently.
It's always the same answers that drag on, I was supposed to receive emails, I received nothing, withdrawals, I received nothing.
Have a good day anyway.
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3 months ago
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Update!
Are you kidding me or how is it going dear fatpirate team????? I just checked my emails and I can see that you have just cancelled my withdrawals again without any explanation, it's the third time in less than two weeks!!!!!!! But stop! What's the problem?
I ask for them again
immediately by bank transfer this time.Automatic translation:
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3 months ago
Dear FatPirate Casino,
Could you please clarify the reason for the cancellation of the withdrawals?
Thank you for your cooperation.
Best regards,
Attila G.
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3 months ago
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Dear FatPirate Casino,
Please don't tell me for the twentieth time that it's a technical problem, I'm really tired of these excuses. After I don't know how many weeks I think it's too much.
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3 months ago
Dear all,
We appreciate your patience.
We would like to inform you that the withdrawal request you made yesterday was successfully completed from our side, and we are working on the current request.
Best regards,
FatPirate Team
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3 months ago
Dear Larisa.sava2103,
Please keep us informed on whether the payment reaches you.
Thank you in advance.
Best regards,
Attila G.
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3 months ago
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Good morning,
I confirm that I received my first payment, the second was canceled and I had to do it again.
It is currently awaiting verification.
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3 months ago
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Good morning,
I received my payment!!!
I would like to share my experience with this FatPirate Casino for future players.
I downloaded the Mifinity app to receive payments since nothing had been working for 3 weeks (Visa, Revolut and bank transfer), once I had put my email address in the withdrawal by Mifinity as if by magic the next day I received my withdrawal.
Afterwards, you can transfer the winnings received to your bank account without further ado. If nothing works, I can only advise you to download this application!
Thank you to the entire Casino Guru team for your help and support!!!!!
Thank you, thank you so much!
Nice evening
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3 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Larisa.sava2103,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
