FatPirate Casino - general discussion (page 9)

Good morning,

D+6 (without adding the days since August 27) and still nothing.

I've relaunched my request to them so many times, I always get the same generic answers it seems, I'm really tired and fed up with all these excuses which are the same as the answers by the way. I really have no more patience 😔 I was supposed to receive emails saying that everything is in order and well nothing at all to date, great...

I understand why you're frustrated, I would be too, to be honest.

But don't give up while our team is working on it; there's always a chance that it will turn out well. Maybe that's exactly what the casino wants, for you to give up.

I know that waiting isn't easy, and after such a long time, it can be annoying, but it's what will move us forward.

I realize that this may not be a satisfactory answer for you, and I may be repeating myself, but I can't give you any more than that. I believe that if you hang in there, it will work out.

Good day,

I'm wondering what your reasoning is for rating a casino like this so highly. Actually, such casinos should be blacklisted to protect players from them.

The terms and conditions are unfriendly to players and that's putting it nicely.

A withdrawal limit of 500 euros is clearly enough.

So how can the safety index be so incredibly high?

What kind of security can a casino with such low payout amounts offer me if I win a larger amount?

There's no security if I've won 10,000 euros and can withdraw 500 euros a day, which, by the way, depends on how quickly the support actually works.

I have a case where I now have to chase after money.

Why? Because the terms and conditions aren't comprehensively explained during registration, which reputable casinos do.

Therefore: STAY AWAY! Unreliable!

Hello, I see. let's break it down a bit.

That, in my opinion, is why it is important to read these terms before registering, depositing, or playing. You are correct; if the casino is unable to present you with clear limits, perhaps through live chat or email support, I would advise you to reconsider your decision to play there any longer.

Thank you for bringing this up. Based on previous posts, I believe this casino has a lot of room for improvement.

Still, the Index primarily reflects their willingness to pay. If the casino changes the limits or makes them unclear for players retroactively, filing a complaint is a wise decision. 👍

Hi, I've been having a problem with this mess, FatPirate, for a few days now.

• On October 2nd, I had a nice win on the slots (I even saved the replay: https://www.pplink.social/N9abuohpVr ) without using any bonus, just my real balance. In the following days, I wagered part of my winnings, but I still had a balance of over €500.
• On October 6th, out of the blue, I can no longer access my account, every time I try I get this error ("Your account is under review"):

• I tried to contact the chat to ask for an explanation, but they told me they couldn't do anything and I had to contact the relevant department via email. I contacted support via email. support@fatpirate.com once on October 6th and then again on October 7th, but I still haven't received any response.
• I'd like my account to be reopened or for FatPirate to AT LEAST let me withdraw my money, since I've been winning regularly playing their slots. I can't post a screenshot of my funds and/or request a withdrawal because I can't log in.

Hi, I see you've gotten yourself into an unpleasant situation. The most important thing for me is that they didn't give you any explanation as to why this happened and why your account is under review. If you wrote to the relevant department and no one responded, then that's not quite right. 

Something in the casino may have triggered this. Did you pass account verification and send any documents or it wasn't necessary? 

I didn't upload anything because the "verification" section said it wasn't necessary to upload documents.

Okay, then I would say it would be appropriate to open a complaint.

Our team will try to help, if they didn't want any documents and just blocked your account and they don't respond, it will be the best solution.

Are you in?

If so, you can open complaint here on this link. 👈

Ok thanks, I'll open the complaint right away

If you have any news, you can let me now. 🙂

My fingers are crossed for you. 🤞

wallet

Hi, is there anything you'd like to say about this casino?

This is pretty much meaningless, so I'd appreciate it if you could share something worthwhile here.

Hi has anyone had issues with verification being delayed for over 2 weeks? ive olayed for years and won alot of money and theyve completely restricted any withdrawals untill kys is complete however they are seriously dragging it out i won on the 18th july and have sent daily emails since but no update and no explanation on what the delay is

Hello,

Can I ask whether you have already been verified, or if you still need to provide something, or if the casino is currently reviewing something?

Even so, I would still open a complaint with us, as we give casinos 14 days to resolve these situations. From what I can see, you have already done that, which is a good step.

Please let me know the details, and in the meantime our team will try to assist you.

I have already submitted all the requested documents and they have not asked for anything else. I was never asked for kyc untill after id already withdraw multiple £1k daily withdrawals but even after providing the documents they have still blocked withdrawals

Alright, and the fact that you provided them means that you're still going through the verification process, right?

Is the casino still checking your documents or something similar? You haven't successfully completed the verification yet.

I think that's important to know at this point.