To be honest I've pumped over 17k in this casino and I am still not a VIP member. It's hard to win I feel as though I'm blacklisted and every time I try to chat to someone it's always a robot.ive only withdrawn 6k all up. Over 3 years. Some may think that ok because it's something. But withdrawel is a nightmare and takes way to long. Super hard for me to win....
You're apparently not satisfied with the services you get in the casino, thus I don't understand why you keep playing there over 3 years. You could probably find a casino where they'd appoint you your own casino manager.
I understand what your saying but when you've deposited so much and they tell me I am to win something back as on their system it say 90percent rtp so according to them the casino has to pay me out. Its illigal if they dont
I have now deposit another 5k in a month and still not vip. I'm an idiot to continue playing but as they they keep telling me on their system it shows 90percent rtp unless there lying just to suck me dry
Are you able to view your gambling history? Then it should be easy to count your RTP and wee whether it's really over 90 % as they claim.
No I'm not
Then you may try to ask the casino to send it to you. It's usually available in an Excel sheet. If they refuse, you may submit a complaint against them and say you'd like to see your gaming history in order to check your RTP.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
