ElegantSpins Casino - general discussion (page 9)

Oh, I see what you mean.

Another reason for filling up the compalint. You see, unlike other "review sites," our Safety Index tries to express the probability that the player will get paid, not how quickly or smoothly things goes. So, from this perspective, the casino has to fail to pay the winnings completely to be considered a scam. Though I understand that players feel a scam is more like a set of practices for delaying payments, and this casino has been investigated.

I'm not sure whether you can see the casino review, but the Safety Index is low:

https://casino.guru/elegant-spins-casino-review#tab=js-tab-reputation

Unfortunately, your description fits the overall picture, and we think it is risky. 🙁

I hope you get the money, of course!

I can dig it really. My main thing for real is yea I wanna get paid but what I want more is for them not to be able to do it again. We can always be like it's a shame it's a shame ya know, but until there are consequences they'll never b retribution. Ultimately I know this is my fault, personally....well ya know

I had the worst experience, they did partially pay me, but the method was unethical and ridiculous. I never saw the rest and it took weeks for me to cancel my account, and then they reopened it without my permission. I did get it cancelled again. But they’re the worst of the worst.

I see and I'm glad you decided to submit the complaint. We may call it a fight for principle, I guess.

Although there is still the 14-day rule my colleagues must adhere to, I also understand what you expressed in the complaint about the everyday promises you keep getting from support.

Well, we shall see what comes next. I shall be here to see that.

They claim to have "super fast cashouts" but after waiting 3 days for my cashout I received an email saying that I had to separate my withdrawal into two parts. So I submitted another withdrawal request immediately for half the amount (500) and that was six days ago... I am still waiting for my withdrawal to be confirmed and processed and after reading some of the reviews on here, I doubt I'm ever going to get it. Such a shame because with their over 7000 games I was really looking forward to having that be one of my favorite online casinos.

Hi there!

Glad you found our forum!

Unfortunately, there are a lot of other inconvenient experiences in this particular thread. Maybe you want to get in touch with other players too. Go ahead 🙂

In any case, if you happen to be truly concerned about not getting the money, there is a way to submit a free-of-charge complaint form and request help. Would you be interested in details?

Naturally, I am hoping it will not come to that.

Yes I would like the details ty. It makes it hard to trust any online casino because of a few bad apples. Honestly I'm starting to beli ve that we are just prey to these typ s of scams simply cause we don't want to play in the traditional since of in a casino. So I think it's looked at as like well so what you decided to try online gambling yada yada yada. So I don't think there will ever be any reprieve for these situations

I'd like to think that gambling should be about occasionally losing some money but still having fun. If casinos fail to pay out money or show avoidable hassle, this pastime loses its shine for me... In any case, I'll gladly introduce the complaint feature - here we go:

Those are handy instructions 👈

simply put:

After lodging the request, my colleagues will go through that to assess the basics and assign the complaint to a specific first response resolver to get all related things together.

Once the issue is clear and enough information is gathered, you will be assigned your own mediator.

Each party (you, the mediator, and the casino representative) has 7 days to respond; the timer will help you stay in touch with the phases.

However mediators try to resolve issues as soon as possible, in most cases we need someone from the casino to get involved so the complaint may take longer to reach its end.

This green link 👈 leads to the complaint form. Follow the steps, add the best description as possible; don't worry, you may update the information anytime you like; the complaint thread works the same way as the forum thread, though it is separated.

For anything else—here I am.

Nope they don't pay. Here's the thing, depending upon the bonus they will allow you to withdraw ONCE but never the full amount. They'll ask you to deposit more in order to expand your account which would allow for bigger withdrawals. If u fall for that well you're a dumba$$ It would seem by now that every time you pull this site up it would be a giant banner saying DANGER, cause if not then maybe some ppl truly don't give a $hit, maybe we are just feeding these review sites the same way we are feeding these scam casinos? Nope they don't pay. As long as we have money involved with ppl there are always gonna be POS out there trying to con you wether in person or online. NOPE they don't pay

If I'm not mistaken, this casino is slowly shifting into a not very trustworthy site... So, I hope my colleagues will be able to help you out. At this point the Safety index is "low"... Hopefully, thanks to your posts, the others will notice that too and will stay away.

Would you kindly update me on the status of the complaint?

It still remains the same from the very first day....nada

I always find it difficult to tell when it makes sense to maintain optimism and when it comes across as naive.

What can I say to help you a little?