Dragonia Casino - general discussion (page 2)

I can send you yesterday's email

Clarissa (Dragonia)

Jan 21, 2026, 9:04 PM EET

Dear Isabella,

Thanks for your message, I hope your week is going well.

We apologize, but our native Italian-speaking team members are currently unavailable.

To provide you with a quick response, we'll reply in English. We hope this helps.

After carefully reviewing your withdrawal request, we would like to inform you that your transaction is experiencing an unexpected delay.

We assure you that your funds are safe and your withdrawal is being processed. Due to the high volume of requests, our finance department is handling some payment delays. We thank you for your patience and understanding during this time.

Once the withdrawal is complete, the status will be updated in your balance history. For further questions or assistance, please don't hesitate to contact us.

For further questions, please contact us by email at support@Dragonia.com or via Live Chat. We're here for you.

Thank you for your continued trust and

Thank you. We can now assume that the increased volume is causing a delay in payout. Sadly, this is a very common situation that can't be resolved by anyone outside the casino. I know it is an awful thing to say, but the casino departments still need to catch up with processing the list of delayed transactions.

I dare to say that your payouts may be okay; you're just waiting in the line, perhaps with many others.

Your hesitation is, of course, understandable.

Thanks for your reply and for making my life a little easier. I was so scared they wouldn't give me the money.

You are welcome. It's hard to stay calm when information is missing and the mind is racing. I hope the delay won't get longer, because knowing the issue is just a part of the problem. Now the casino must work its way out of this situation so you can be paid soon.

I'll be here, so do not hesitate to reach out if you like to talk.

Thank you so much, you're really very kind. I'm sure that money belongs to me. I have all the screenshots of everything. Thanks for being there.

I completely understand. If I may offer some advice, consider focusing on something else, such as a short book or novel miniseries. Just to relieve stress. It usually works, at least for me.

I'll check back on you during the weekend. Okey? 🙂

Okay, I'll try!!! But I swear it seems like a big joke to me. They keep telling me that my money is safe with them...but I'm interested in having it, not them.

Sorry to butt in, but what about my Dragonia case? I replied, but I haven't heard from you again: €183 confiscated upon withdrawal and account closed without any reason "due to an administrative decision." I only played with my real deposited balance and won at Live Roulette.

When did you file your complaint? Casino Guru will have sent you an email informing you when your case will be opened.

The complaint has been open since January 20th, I answered Casino Guru's questions but they never answered me again.

It takes 7 days for the complaint to be opened. Mine is still closed too. It opened on January 20th and will open on the 27th. Anyway, I must have sent you an email with your secret profile.

Yes, they opened it, thanks, although I doubt they'll be able to do anything, from what I understand they confiscated my winnings of 183 euros for no reason and closed the account by administrative decision... so, well, I hope everything works out for you instead, given that the difference in amount is abysmal.

I have all the screenshots from the beginning until yesterday where they apologized for the delay and where they said that my account was fine.

Optimal

Well, I guess templates sent to players usually say more or less the same, so what truly matters are the actions taken, not words... Let's see what happens next, as the other casinos associated with Dragonia have also experienced delays, according to what I read in the other threads.

Hello, it is great you joined us here.

As Isa.55 suggested, the complaint is divided into separate phases, and each one provides the party with 7 days to respond. In more advanced cases, it usually means exchanging information through emails or other channels so in the complaint thread itself, it may seem like nothing has been happening.

I understand that this situation is frustrating, but there are too many cases, and my colleagues are currently handling the maximum number of cases possible.

I recommend sending Veronika everything, including the latest news, so she has all the info from the start. This is only the first round, and soon you will receive your own resolver.

Oh yeah. What about the other casinos associated with them? We'll see what happens. Maybe they just don't have the money to pay? No, I don't think so...but from what I've read, Dragonia has a habit of paying late. I read posts from 2025 complaining about it.

They keep sending me the same emails, sorry, saying they'll transfer everything to the financial services department as a priority. But I haven't seen any progress on my account yet. Another email from them today. I thought he didn't work on Sundays or...

• always delays