Hello, I see no progress has been made, though I did not expect much during the weekend. The other casinos are experiencing delays too, but that's more likely because of their shared services or the same slow processing.
I would not dare to say the whole group ran out of money.
This is going to be mostly about patience, it seems.
Hello, I see no progress has been made, though I did not expect much during the weekend. The other casinos are experiencing delays too, but that's more likely because of their shared services or the same slow processing.
I would not dare to say the whole group ran out of money.
This is going to be mostly about patience, it seems.
I haven't received any elaborations yet. Just yesterday morning an email.
As far as I can see in the system, the time is almost up. Should the casino fail to issue a payout promptly, the complaint will be used to challenge their process.
I wish this step wasn't necessary.
I just received 500 euros. I'm missing 6,500.
It can be the first positive part in the chain! Let's see how the withdrawal frequency increases. I'll stay in touch for more updates.🤞🤞🤞
Sure, for now, take care of yourself and keep us updated. I'm optimistic; try not to worry too. 🙌
Sure, for now, take care of yourself and keep us updated. I'm optimistic; try not to worry too. 🙌
For now, only one payment of €500 was made yesterday, although two more have been approved. Now I've requested two more, since you can request one per day.
Yes, the usual daily withdrawal limit, which is not carried out daily. I'm familiar with this.
So far, I've only received the 500 from yesterday. I don't understand, given that there was a delay, they should pay it in installments and not continue with 500 a day, which then leads to the end and maybe another 15 days. But my complaint will be opened in an hour, and I'll make this request.
Hi, I only received €500 yesterday. Then nothing. They told me that two more €500 withdrawals were successful, but I haven't received anything. Also because all three were sent yesterday at 12:09 PM, but only one arrived. I'm still missing €6,500, which, as I wrote above, given the withdrawal trend, I would like them to send in 2/3 installments.
Thank you
Hello there.
If you need to add something to your complaint, you can do it at any time. The timer needs to be set for every complaint because our team has hundreds of complaints that we need to deal with every day, actually.
But I will try to ask my colleague to look at yours as soon as possible so it can move forward, ok?
Hello there.
If you need to add something to your complaint, you can do it at any time. The timer needs to be set for every complaint because our team has hundreds of complaints that we need to deal with every day, actually.
But I will try to ask my colleague to look at yours as soon as possible so it can move forward, ok?
Thanks for not giving me the option to reply
it gives me this screen
Hm... Try to clean the cache and the cookies on your computer. Log out and back in again, and then tell us if everything is okay, please.
There is no reason to believe that we do it on purpose, for sure. 🤷♀️
I understand. So, please try to log out from your account and use a different browser to log back in.
Hopefully it'll fix it.
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