Dragonia Casino - general discussion (page 11)

Thanks for the reply. You weren't playing with any bonuses either, were you? It just takes them a while.

My withdrawals have been stuck for 5 days, 3 different withdrawals, I need to withdraw €6500. Could I get help here on when the money will start coming into my account?

Hi, I can’t estimate exactly when the money will reach your account. I see you’ve been waiting for five days so far, and we allow casinos 14 days to process withdrawals or complete any necessary KYC checks.

Did the casino ask you to submit any documents? Are these your first withdrawals from this casino?

I can see you have quite a bit of money to withdraw, so some patience will be needed. If you’re already verified, or the casino hasn’t requested verification and you’re simply waiting for the payments, I’d give it the 14 days I mentioned. If there’s still no progress by then, we can try to help you.

I have successfully withdrawn 1000€ in total 2 weeks ago and it came on time. The casino has not asked me for any documents and claims the payment will happen soon, this has been happening for a week since I asked. I am patient but it is starting to feel like it is taking a long time as there are many withdrawals to be made.

The previous €1,000 payout is encouraging, although I understand why this wait feels longer when you still have €6,500 to withdraw in several instalments.

Which payment method are you using, and is it the same one that worked previously? Are all three requests still pending, or has any of them moved to approved or processed?

I also found your complaint, which is currently waiting for the delayed payment. For now, the 14-day period I mentioned still applies; the complaint timer shows when the team is due to follow up, rather than a guaranteed payment date.

Please let us know when the first payment arrives or if the casino gives you a specific explanation for the delay. That will help us see whether the withdrawals are starting to move.

They came via bank transfer as normal at the time, now I've used the same method and haven't heard anything, it only says processing for each one, even though I haven't heard anything from them since the withdrawals.

That helps clarify things. You’re using the same bank-transfer method that worked previously, but processing alone doesn’t confirm that the casino has actually sent the money to your bank.

For now, leave the requests pending and avoid cancelling them, so you don’t interrupt the process or return the funds to your playable balance. Your existing complaint gives us a way to follow up if the payments remain outstanding.

I understand the lack of updates is frustrating. Please let us know if any request changes to paid or completed, or if the first transfer reaches your account.

I still haven't heard anything and it's now been 9 business days since the withdrawal. Live chat says it will process soon and they have been repeating this for 4 days now that it is being processed and they will approve it soon.

Hearing "soon" repeatedly without any actual progress understandably becomes frustrating. From what you’ve described, the withdrawals are still awaiting approval, so there is no confirmation yet that the bank transfers have been sent.

One clarification: the 14-day period mentioned earlier means business days. Could you confirm the exact date you submitted these requests? That will help establish the timeline accurately.

Your complaint is already open, so please keep Jean informed that the payments remain outstanding and support still hasn’t provided a specific explanation. I hope the next update brings actual progress rather than another general assurance.

Withdrawals have been made on three days, the first on September 26, 27 and 28. Should you contact them?

The casino will be contacted, but you’ll need to follow your complaint for updates. I don’t control that process, our complaint resolvers handle it.

Please check your complaint regularly. That’s where you’ll see what our team is doing, whether they need any further information from you, and when they contact the casino.

Once our complaint team has everything they need from you and the case reaches that stage, they’ll contact the casino.