Dragonia Casino - general discussion

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Good evening ...

I made a withdrawal to dragonia.

Is it trustworthy? Have you received any money?

Here you can read the full review of this casino.

How is the withdrawal going, please? When exactly did you request it?

Just yesterday..just asking your opinion empirically

Okay. Inform us about how it is going then.

Good evening. I won €7,000 on dragonia2.com. I made three withdrawals. The first was on January 13th, the 14th, and the 15th. The withdrawals are still being processed, so I haven't received anything. What should I do?

Have they asked you to pass the verification, perhaps?

No. They haven't asked me anything yet. In fact, I asked them if I needed to send any documents, and they told me they didn't need them at the moment.

So you are in contact with the casino, right? That's a good sign, and I hope that it will be solved soon.

If not, let us know and our complaint team will try to intervene.

Ok, thank you very much. Today is the fourth day and no withdrawals have been made yet.

However, I took screenshots of all the emails and withdrawals and of the 5500 euros that I still have in the account.

Here are the withdrawals that are still being processed and what I still have to withdraw

Hi there, it's a good idea to keep all those screenshots. Include any updates from the casino too, just in case.

For now, however, I guess we all have to wait for a follow-up.

I also sent all the documents even though they weren't requested. But still nothing!!!! How long do I have to wait to file a complaint? In chat and email they keep saying they're being processed, but that seems a bit too long to me.

I would like to open a formal complaint regarding delays in withdrawals.

My first withdrawal was requested on the 13th [month]. The casino states a processing time of 3–5 business days, excluding the day of the request and weekends.

As of today, the 5th business day has passed and all withdrawals are still "processing," with no payments having been released.

Casino support has repeatedly confirmed (via chat and email) that:

– withdrawals are correctly requested

– the payment method is correct and accepted

– there are no problems with my account

I was not asked for any additional documents, but I voluntarily sent the KYC documents (front and back of ID, utility bill as proof of address, and proof of payment method ownership).

Despite various contacts, I have not received a confirmed payment date or the release of any withdrawals.

I kindly ask for your support in contacting the casino and helping me resolve the situation.

Thanks for your assistance.

Well, first of all, each casino is given 14 full days to fulfill the procedures and provide the payment. I imagine how it may sound, but I guess it is an aswer to your question.

That's why I recommended patience.

Feel free to submit the complaint request, but the time frame will be respected.

But then why do they write 3 days?

Well, truth be told, casinos are for example, used to include time frames in the rules, while at the same time many exceptions are also stated in the rules, as well as a part saying that the whole rules are subject to change.

I usually compare that to tv advertisements. The mechanics are the same.

Moreover, chat operators typically have limited access to information from other teams involved in the verification and payment process, which often leads them to make guesses.

Simply put, when a situation changes, no matter the reason, deadlines may change too.

And what would be the reason to change a situation... I know I'm right. I have all the emails they sent me in response, the chats with the operators, I sent KYC on my own initiative because according to them my account didn't require it. All they had to do was tell me it would take a certain number of days, but instead they always told me the same things... the amount is very high, and when I see it, I'll see it.

Essentially, any action mentioned in the rules or any occurrence will alter the payout timeframe. You see, this isn't really about being right, because understanding it requires a different perspective.

However, in this specific case, the casino may be experiencing delays due to an increased volume of requests; this situation illustrates why rules are always subject to change. I have never witnessed a casino altering the time limits in the rules because of a delay. They do not need to.

The time frames mentioned in the rules represent the quickest possible timeframe without KYC, without checks, and without delays. those are not meant specifically for you but represent an option when no other aspects are affecting the payout. That's how it works in practice.

You took an additional step because you believed it would speed up the process. You also mentioned the casino responded that the amount is too high. Well, usually when a player wins big or requests a higher amount to be withdrawn, the casino may retroactively check the wide portion of the gaming activity and also consult a game provider to ensure the winnings are ok. This may be happening to you.

I agree the casino should have specifically told you. May I see the response you get? Screenshot would be best. According to what you said, other steps must be completed before the payout is confirmed; however, this is where the time frame specified in the rules begins, not sooner.

It is understandable if you feel like something is wrong, and in my opinion, many players feel the same, especially when a clear explanation is not available. No wonder it seems like an unreasonable delay.