Crystal Spin Casino - general discussion

If you want to discuss anything related to Crystal Spin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

recently on August 8 I made a withdrawal of 2000 dollars and they asked me to pay a commission of 9% that is to say 180 dollars. They approved the withdrawal but the money never arrived

Hi, did you check with the casino where the problem occurred when you say your withdrawal was approved ? I find it quite strange that the withdrawal hasn't come for over a week. 

If your problem persisted longer and you did not receive your money within 14 days, which is the time we give to casinos in such a situation. If that time passes and you don't get your money, then I would recommend filing a complaint. 

In the meantime, could you update us on how your case is going and if the funds have not been credited to your account yet ? 

I deposited the fee to withdraw the money, they approved it but the money never reached my wallet and now they ask me to pay the fee again. The support does not help me at all, they just tell me that I have to pay the commission to be able to withdraw the money from the money

Hm, I don't understand why the casino asks you to pay the fee again when you say you've already done it once. So they didn't give you any reason ? I assume you have some proof that you have already paid once. Didn't you try to bring it to the casino's attention ? 

If there is still no change, as I have already announced, the best thing to do would be to file a complaint, because support is not helpful and all we know is that they keep repeating the same thing over and over again. 

You can do so at this link: https://es.casino.guru/quejas

If the casino does reply and you find out something new, feel free to update us.