CryptoCasino.com - general discussion (page 2)

What to answer? Here I stop. 24 h waiting? Enjoy was waiting before way more as client.

I will remind for everyone. Wgered few 10's thousands of USD, lost 7+ k. Weekly bonus ~25 USD. Flattering.

Thanks, no more comment. It is what it is.

Enjoy everyone, play at cryptocasino.com

So month is over. As livechat claimed cashback is 1st of the month on net losses over 10 usd.

Nothing added. Livechat did not help on friendly request ang single handedly closed the chat.

Sent mail to admin an VIP manager Max. Cryptocasino admin so at the end all my words and doibts are true.

I guess the casino representative will be much more efficient in explaining than me. Well, I imagine you are not very happy about the whole situation. And I also imagine it would be helpful if the guy just told you how much you have lost according to their system. Did you count the net losses based on your own calculations, or can you access full casino history, perhpas?

Not really a drama here....

The platform provider said that a glitch in their system stopped all players who had levelled up in December from getting automatically credited on the 1st.

Across all their casinos. They have fixed it now. So was just a matter of a bit of patience!

I see, no big deal.

Well, next time it would be kind to use the reply button. Because this information is important primarily for the player who has been asking, I'd say. Thank you for the explanation, of course.

Hi R

The player gets a notification when something is posted in the thread no?

Doesn't everyone in the thread get a notification?

Thank You after bit of fight and frustration, cashback received. Was a bit less tham expected but credited. Thanks to Cryptocasino admin

Glad it got sorted

Yes, but that's if he gets a "reply" to his answer. When someone posts without it, it may not be so that they get the notification, hence this tip.🙂

why are you not happy with my bank statements, water bill, utility bill, give me my $300 deposit and take your $15, I don't want to go through verification for $15 in winnings, don't play at this casino, they just collect all the documents from you, in the letter they write that they are not happy with the document, without explanation

Hiya unu....

So I asked the team - seems there are numerous reasons you are having issues...

1 - trying to game the betting system

2 - providing suspect documents

3 - stalling on providing valid docs for over 2 weeks

4 - registration address different from registration IP location

I am pretty sure you can fix this easily if you just send the authentic information (if you have it)

listen, all the documents are genuine, and I am writing to you so that you simply return my deposit to me, because of 15 dollars I do not have the strength to explain anything to you, you will not receive any more documents

"I do not have the strength to explain anything to you" - OK. Good luck.

good luck? are you serious? will you return my deposit and close your unplayable casino after such words, no one will play with you, you can't even answer what's wrong with my documents? should I quote you? "Your document was rejected as our team doesn't find it acceptable one." you can't even answer what's wrong, you just demand something new every time, collecting documents

Hi Unu..good to hear from you again.

I am sure you can appreciate that anti-money laundering is taken very seriously by the casino industry who have to answer to the licence providers. So when they have a player from one country pretending to be from another country, it raises a few eyebrows. I am sure if you just tell them the truth about the situation (which I cannot share here in public), they will be able to help you.

Kind regards

Are you talking about the fact that you can't change the country when registering if you have a VPN enabled? I'm from Russia, what's next? What other money laundering? They're asking you to return $300 and asking you to choke on your $15, which is why you started collecting a folder of documents from me, idiocy

do you have time to reply here every hour, when I can barely wait for a one-time reply per day at the post office, are you worried about your reviews? They'll ruin them anyway, just like the previous page of your uncasino

Hi Unu.....

You seem to have mistaken me for the fraud department. I am also not customer service. We also don't worry about reviews.

Reviews are usually by people like you have problems they caused themselves (or are impatient). And they always start by saying "Don't play at this casino". You think that helps? If you wanted help you should have started with a regular question or request for help. You didn't and now my hands are tied. Do you think we want our members to have problems? Of course not. But it's a two way street.

Anyway it seems like you have figured out the issue of Moldova vs Russia. You need to just explain it to the AML team and let them help you.

I am sure you will get your money back. In fact I am 100% sure as we never keep anyone's money. But you'll either have to jump through their hoops or be patient. You never know...they might surrender first!

Have a great weekend.

the problem was created only by you, not accepting documents to confirm the address, I do not give reasons for the refusal, it is only you who are to blame, with a casino like you, you have to file complaints, I have already made it clear to you that you can take your 15 dollars, because I have nothing else to confirm the address with, because I sent you everything that I could, so please return my money to me, because this nonsense with you has been going on for 3 weeks already. I don't want to deal with you anymore

3 weeks. I totally get wher eyou are coming from. I've only been dealing with it for a few hours and I am bored.

BUT.....it's outta my hands as i said!

Next time you complain about a casino, lead with something softer like

"Hi XXXX Casino Rep, Can you help me with something. I love your casino but i am having a small problem"

I reckon that will work a charm.

Have a great weekend...again. I need a drink.