CrownPlay Casino - general discussion (page 7)

Yepp awesome! Will get on to that now! Thanks for all your help

No worries, best of luck😁

I deposited 130 BRL with a 200% bonus, the bonus rollover was 11,000 BRL, I made winnings and had 1,400 BRL in balance, my rollover was at 40%, I had 60% left, suddenly my account was zero, I had 1,279.48, I went to chat and they told me that the bonus expired in 24 hours, so my account was reset. balance but with the rollover based on my winnings not on the initial bonus, with that my rollover increased to 21,000 BRL, from what I saw this Casino uses many means to make it difficult to withdraw your winnings and increase the rollover if necessary, they do not respect the suits and conditions.

When it comes to bonuses, it is actually not that unusual that a bonus will expire. That is why it is very important to read the terms of each one beforehand, so this kind of issue can be avoided.

How long have you been playing at this casino?

This is the second time this Casino has done this, crowplay, deposit before the 24-hour bonus expires, it seems that they have a system crash when the deposit bonus promotion ends, the account resets, so you have 24 hours to deposits and play within 24 hours, I entered the chat and they returned my winnings in the form of a bonus, but the rollover is calculated based on your winnings, that is, the rollover of the initial deposit becomes the rollover of your deposit plus the winnings, in this case I won 1,260 BRL, the rollover increased to 22,000 BRL, but the initial bonus rollover was 11,000 BRL, when I was halfway through the rollover, they caused this crash in the system, and changed my rollover.

Even with a rollover of 22,000 BRL I still managed to cash out and withdraw 557 BRL but if the rollover was 11,000 which was in the terms I would have withdrawn more.

I have been playing at this Casino for a short time and the withdrawal has been pending for 3 days.

I haven't opened a complaint yet but if it takes more than 5 days I will open a complaint.

It is actually really good that they were able to fix it somehow, I would say.

May I ask if your account is fully verified there?

Just a friendly reminder for you, that our complaint team will be able to intervene after the 14-day time frame, so you are informed about this.

I hope you will be able to get the money before that. Please keep us updated.

In fact, they only fixed this after I said I would complain here, even then they fixed it with double the bonus rollover. My account has not been verified as it does not need it at the moment, so I will wait 14 days.

We'll be waiting for the good news here.😉

Which payment method have you used for your withdrawal, if you don't mind?

I used the pix Brasil method.

That is actually the only one you can use, isn't that right? I haven't noticed the country of yours.

We'll wait for the news.

It's not the only one I can use, I can use skrill, astropay, etc., thanks for your attention, I hope I don't have any problems with the withdrawal.

Oh, okay, my bad. Surely let us know, please.

Good morning,

I have had a withdrawal pending with CROWNPLAY since August 5th. They tell me a lot of stories, they tell me they have a long queue to clear (if everyone pays they'll go to hell) and they don't pay

They blocked the chat and do not respond to emails.

Honestly my emails are not exactly polite, but they have to pay me my money and if they don't, they are thieves. Is there anyone who can help me? Thanks

I had a withdrawal of 500 BRL on this site, I waited for 10 days and I didn't receive it, I went by Casinoguro's score which is above average, I don't know how Casinoguro calculates these scores, there are sites that the score is low and I receive the money in 1 day, there should be a limit of days for us to receive the withdrawals, the casinos pay when they want and receive our money immediately, the casinos know that the longer they take to pay the less resources you will have to play in other casinos, This is a tactic of bad casinos, I'm playing on sites that pay immediately, for example BETANO, BETWAY, BLITZSTARZ, BETAO, GAMBLE ZEN, among others, I think Casinoguro should put observations regarding withdrawals, for example this Casino the withdrawal is immediate, this Casino the withdrawal takes 5 days l, this other takes 30 days, this other usually does not pay the winnings.

There are some very bad casinos that make us afraid to play and have fun, some casinos take the joy out of fun and winnings, the joy and fun is lost when the casinos wait to pay, the money stays there, after 5 days, they request verification, it takes another 7 days to verify the account, and another 10 to pay and pay, that's why I only play at casinos that pay quickly, I never played at Crownplay again.

Hello, I see you have managed to open a complaint so we will see what our team can manage to sort out. However, I would like to say that we give the casinos 14 days to sort out everything they need to do to send you the money. 

Anyway, what did the casino tell you about the reason they haven't sent you the money yet? Is this your first withdrawal ? 

I think I know why you think this way, but I will say this much, that it is not a strong indicator that would interfere with the safety index. A lot of factors can go into the withdrawals that can cause a delay and it's not necessarily the casino's fault. It is also important to remember that many players can have withdrawals quickly and not have to mention it here and most of the time players just come to complain. Which on the one hand I can understand because if I waited a long time for my money, I would be nervous. 

But verification, technical problems, 3rd party providers, payment methods, all of that can affect the length of the whole withdrawal. So while I can see why you have that opinion, you probably won't have a limit on when you should get your withdrawal at any casino.

Hi Jaro,

it's been 9 working days and the withdrawal is in approved status. What did they answer me? That they have a kilometer-long queue, a massive request for payments. I fear they will go to hell if they pay them. But there is no fear: it's bullshit. In fact they don't pay, they don't want to pay. Finally, a fact that would be laughable if it weren't as miserable as the casino in question: from support@crownplay you are invited to contact support@rabona .

They have confused ideas. And yes, it is my first withdrawal. And in any case the last. Not even a fake deposit, they deserve it!!!!

We cannot allow these casinos to operate with impunity to the detriment of those who are honest.

I'm saying, Jaro, that your scores are a bit confusing, because there are casinos that have low scores and pay out, and there are casinos that have high scores and don't pay out. If there are several factors that interfere with payout, then you'll have to look more deeply into what those factors are, and re-evaluate the casinos' scores based on those factors.

Okay then, we'll wait a few more days and hopefully everything will be sorted out and if not, we'll contact casino. I know it's not nice to wait but on the other hand it's quite normal that a casino can have a long queue. The fact that you have a withdrawal in the approved status would be a bit reassuring to me, so I'm sure you'll get it.

If there is something I will be here. 

That's why I said that payout is not part of the rating. In any casino, technical problems or anything else can happen that can slow down the payout. Some casinos can pay out a player almost immediately, so it would be wrong to generalize such things. Just because casinos have some smaller score doesn't mean they don't have to pay out players. But overall, there may be a number of other problems that you would have to deal with. Everything is always explained in the Safety index. 

Alternatively, if you want to see how we review casino you can look here- How we review online casinos