Chipstars Casino - general discussion (page 22)

Devils advocate here, since I have received about 10 notifications for this discussion.

Keep in mind I am a Canadian player and I can simply deposit with Interac and withdraw with Interac, instant in, instant out, easy and makes me happy. I cannot speak for other countries, but I would like to add my 5 cents to some of the general stuff here.

I do not know how to quote separate parts of your post, I will try bolding your parts

"Starting with the fact that the fulfillment of the deposit bonuses takes a relatively long time.

To earn my first deposit bonus of €1,200, you actually have to wager an amount of €240,000. (Wagering amount x 1% x 50% = Unlocked amount)

This means that since my first deposit, I've just been putting off claiming this bonus amount. Therefore, I can't benefit from the bonus offers on new deposits."

I was confused about this myself, until they shone some light on this. The wager is high, the money is not immediately playable, but all your play is calculated behind the doors, but I have 3 active bonuses, if needed 4 deposits to turn over the first one, but depositing again and having payouts did never cancel my first bonus, it just goes on until wagered and then the money is yours. I am not sure if the casino will let you claim the money before the complete wager, but once its wagered, it is claimable, 1000% percent, I did so.

"Now, to make matters worse, I'm constantly being put off with my payouts and they simply aren't being processed as promptly as I would like."

Never happened to me, but as mentioned before, I am Canadian and payment processing for Canadian players is simple and efficient.

"In my case, after having lost money quite foolishly a few times, I'd like to make smaller withdrawals in the meantime to avoid the risk of crashing my entire bankroll...

So I choose a random amount that should guarantee me a profit no matter what... After several days, however, I see that the withdrawal still hasn't been processed. My bankroll has also continued to grow since then, and I would now like to secure another portion of it...

Unfortunately, this casino only allows one withdrawal at a time. So, I canceled the open withdrawal request and increased the amount to X."

Yes, this does not sound ideal, but let us face it, us gamblers like to cancel withdrawals and take more chances, the only real way to avoid that is starting a little cool off period or have the account restricted until the heat dissipates.

"When I inquired again a few days ago, they apologized for this and then gave as their reason that, due to a new management staffing level, many payment and verification processes for customer accounts have come to a standstill, and they are already working at full speed on a solution for this as soon as possible...

A few weeks earlier, there were alleged difficulties with the financial service provider."

This sounds unfortunate, I suppose everything can happen. Here, I have nothing useful to stay except keep tight and do not gamble the funds away.

"I'm starting to feel a bit like I've been ripped off... Deposits are processed more or less in real time, and then when I try to withdraw, all sorts of problems suddenly arise..."

To be fair, deposits must be credited right away, every casino does so, withdrawals apparently vary between countries and god knows what.

"Regardless of the aforementioned anomalies, I also noticed that the RTP score for various games, such as Gates of Olympus, differs from those on other casino sites by up to 2-3%. Normally, this would be 96.5%, but at Chipstars, it's just 94% RTP (which, in my opinion, is quite high and doesn't seem particularly trustworthy)."

Without sounding cheeky, this has me curious, is there a way to measure this?

"Can any of you share with me the experiences I had at this casino?"

I can, but as explained above, this looks like a payment issue, which I have never experienced.

Sorry to everyone for the bad formatting, but I hope this helps.

Please, don’t act like a lawyer for this casino. In my previous posts, I pointed out several times that withdrawals were fast — within 24 hours — until the account went from negative to positive.

What I wrote here most recently refers to the fact that this casino favors players who are losing and bringing them profit, while they get rid of profitable players.

Waiting two months for a payout — even though the account had already been verified — just shows the dirty tactics used by the casino, hoping that unstable players will cancel their withdrawal and end up gambling the money away.

Please, don’t defend this casino. This casino doesn’t have years of experience and cannot be taken seriously.

Obviously, we have this casino's bots here, shilling for it

Hey owenquebec.

Thank you for your comprehensive response to my post.

First of all, I have to say that I'm really pleased to hear positive opinions about the casino...

As I said, I've felt quite comfortable there up until now. Perhaps it's really just the exceptions that have made my particular situations seem so unfortunate.

Perhaps I'm just a little too spoiled by trading on the stock market when it comes to lightning-fast deposits and withdrawals.

However, for me, this point is still very important to protect myself from myself and my own carelessness in certain situations... Cause at first, you fight your way up for hours or days, and suddenly, for a brief moment, you become a little inattentive and make such stupid decisions that then undo everything you've painstakingly worked for in a matter of seconds...

That's why this point, to be able to at least make this symbolic cut, is sometimes very important to me.

Okay, some people here would probably just say:

Work on your mindset.

• PART1

Edit:

Without sounding cheeky, this has me curious, is there a way to measure this?

of course there is a way..

you can see this when you starting a game like Gates of Olympus 1000 or some others of this "game family", then you pressing "the Information Button" and switch to side 4... Under the game rules you can find some Infos about the RTP %

If you switch now to the "Demo Mode" that you can find on this page or some other Casinos, you will see that there are some different numbers.

2% sounds in the first moment maybe like not that much. but it really is.

At the end of the day, it can mean the difference between winning or losing.

I don't know if it's legit to post infos and links from other websites here!? But if you are really interested in the whole thing, I can only recommend you this comprehensive article on this topic.

https://great.com/slots/gates-of-olympus/

To help demonstrate this point further, let’s transform $100 into how many spins you’d get according to the good RTP and the bad RTP.

Assume you’re betting $1 per spin, and you put $100 into your account in the online casino. For the optimal RTP version of Gates of Olympus, you would achieve on average 2857 spins until you deplete your funds. $100/3.5% = 2857 average spins is the math behind this.

The duration of an average slot spin is 3 seconds which implies that given 2857 spins, you could enjoy 2.5 hours of gambling on average.

Now suppose you’re actively playing in a casino where you’re stuck with the bad RTP setup. In this case you’re restricted to 1818 spins. In this case, the equation for this is $100/5.5% = 1818 spins.

The average spin on an online slot lasts 3 seconds suggesting that using 1818 spins, you could play for an estimated 1.5 hours.

Generally speaking you will burn through your cash at a rate over 40% faster! This leads to a noticeable decrease in chances of hitting a major win!

• Part 2

honestly said ican't disagree with that...

For a while, I kept receiving "new VIP bonus offers" via WhatsApp, Email, every 3-4 Days

However, since they noticed that I was usually withdrawing more money than depositing, things have been pretty quiet on that front.

For a while, for example, I played a bit with the freerolls and bonuses from various casino sites.

means: withdrawing money from Casino 1 and then immediately depositing the amount again at another casino to claim free spins and cash bonuses.

Answer Email from Chipstars - Today

Hi, Player X

Chipstars is currently undergoing a structured transition in management.

As part of this process, some of our operational systems including banking license verifications and access to certain crypto wallet infrastructure have been temporarily paused and are undergoing administrative review and transfer.

While we originally expected this process to be swift, it has taken longer than anticipated due to some technical, administrative and regulatory coordination.

This is especially true as the new leadership team ensures all account verifications and compliance protocols are aligned with our operating licenses.

What is extremely important to us and for you to know is that your funds are completely safe and fully guaranteed.

Your pending withdrawal will be processed, and none of your funds is in jeopardy.

We're simply working through a brief administrative bottleneck related to the transition.

We expect everything to be resolved by the end of the week.

Sincerely,

Lucas Hernandez

SUPPORT AGENT

Email: support@chipstars.bet

Website: www.chipstars.bet

Same experience as you go be honest. It’s taking weeks to get any money. They tell me it’s today or tomorrow and then nothing and they don’t reply or answer me.

😲 you scarring me!

then of course, this morning I had to make another huge profit...

nearly €600 suddenly turned into more than €5,000.

In addition to the payout I've been waiting for since July 5th,

Now I guess I won't see this money for a while.

wait until you start getting money to play as they think you may spend it and then they don’t have to pay you.

Congrats on the wins though

Needless to saying that directly after that I excluded myself for a few days out ^^

But yeah, thank you so much,

this seasion was really epic and also a little bit surreal.

You got this! Let me know when you get a withdrawal and I will let you know when I do.

That sounds good.

That's exactly what we do.

By the way: If I were you, feel free to ask them for free spins as compensation or something... I did that too and got 50 credited to my account last night/tonight. Just so that they can see that you'd really like want to play at their casino... xD as a little lure.

This side is really on a way upstairs.

For the first time since i've launched the Page, theres not a Live Support availible.

I would like to ask, first of all, how is the situation with your withdrawal now, though?

Did you get paid, or is it still pending?

Also, when it comes to the RTP of every game at an online casino, it should be set by the game provider and regulated by the licensing authority, actually.

Have you found the information about the RTP written somewhere on the casino's site?

Thank you for asking.

No, I'm still waiting for the money. But they also telling me that there was no finance edits at the weekends.

Lucas from the support team promised me it would be processed by the end of the week.

No, it's not directly described on the casino website itself. But the RTP score is always listed on page 3 or 4 of the game information. I simply compared it with those at other casinos.

In this case, please let us know about any new information regarding your withdrawal, and if you need our help, we are here.

I need help with mine please!

Be more specific, please. What do you need help with?