CazWin Casino - general discussion

If you want to discuss anything related to CazWin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

cazwin is my favorite online gaming site. Very responsive support, very interesting bonus and a wide choice of games, slot machines,baccarat,poker,e-sports... very attractive I recommend it 1000x!

Hey. Thank you for your insides. You could be the first one to write a review for this casino if you're interested. Just follow this link, please, and try to describe your experience at the casino.😉

How long have you been playing there, if I may ask?

Hello, French people are accepted to deposit money but be careful, withdrawals are refused.

yet I had previously asked in the chat

I will never get my 1000€ back

Hi, is there a reason why you shouldn't get paid ? According to what I see in our review the casino is closed, did you play here normally ? 

Please let me know.

hello they don t pay me because i m french

yes it was very easy to register and to deposit money, he knew very well that I was French because I talked about it in the chat

I even had a support agent over the phone who asked me to modify my withdrawal by cryptocurrency because he did not want to do it by bank transfer

https://ibb.co/rQCM5zS

https://ibb.co/ctNBWfQ

https://ibb.co/q9PJN7F

Hello, I am a player from France and my account is still not closed, but the accounts of others with winnings were closed and now the casino is closed?

Hello Rebecca, no the casino is still open and you can still make deposits there but it is at your own risk because in my case they refused to pay my winnings of €1000 that I won honestly (you can look at the screens that I posted below where they explain why they refuse to pay me) ... yet on the chat Claude told me that French people were accepted .. yes to make deposits but not to make withdrawals

I am disappointed, I feel betrayed, plus they didn't even refund my deposit as promised, and now they don't even respond to emails... it's not nice of them

https://ibb.co/Y3WVCYH

Okay, so the problem is that the casino doesn't accept players from France or what ? Why didn't they want to pay you by bank trasnfer but by crypto ? Did you enter a crypto withdrawal ? 

Hi, it means that you wanted to close your account or the casino closed it without your knowledge. Do you have any money here or not? Please let me know.

hello, yes apparently they no longer accept French players, I still have €900 to recover from them but they blocked everything, yes I gave them my litecoin crypto address

I don't know what I can do

hello, I translated the email they sent me when the payment was refused—->

« I regret to inform you that the gaming commission has refused your withdrawal request

in fact in accordance with our general conditions, we cannot accept French players domiciled in France, and therefore you do not have the right to deposit with our casino

therefore your withdrawal will be cancelled, your deposit will be refunded and your account will be permanently blocked»

Hmm and when you registered there wasn't it a problem then that the French were restricted ? If they had all the data from you and they knew you were French and they also knew that they don't accept players from your country, then they should have notified you right away. So I would say it's not fair that they suddenly told you that as a reason why they don't want to pay you the money. But I also see from your next answer that you should get your deposit back. Maybe they noticed it later that this was the case. 

So it's a good step that you filed a complaint and we'll see where our team gets. I firmly believe that it will be possible to help you. 

hello jaro, I had no problem registering as a French person, and I had no problem making my deposit of €100

when I registered I entered "france" in the drop-down menu

it was when I requested my withdrawal of €1000 that they blocked my account and my withdrawal

I know a French person who was paid 3 days before me and had no problem

I also wanted to tell you that they gave me back my €100 deposit

Hmm, that's how it often goes in casinos if they take a deposit and then return it to you if they find out that the situation is like yours. I'd be happy if it was enforced in the casino and players who can't register wouldn't be let in. However, this is probably the music of the future and I'm curious to see how your complaint will turn out. 

Also, as far as the deposit is concerned, did you receive it back anytime now ? The withdrawal you had was rejected and the casino took your money ? 

hello, yes they

refunded the 100€ deposit...

If they refuse French people, why do they advertise on French sites and accept French registrations?

why did they withdraw €800 from a friend 3 days before?

I decided not to play at the casino anymore until I had recovered the €900