Cazino Stars Casino - general discussion

If you want to discuss anything related to Cazino Stars Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Scammers took 20 days to collect €1,197 and they continually give me excuses, don't invest anything since they are scammers.

Today they no longer accept Spanish players after denouncing them, they are dangerous.....

I don't know what to think, how to deposit very quickly, and how to withdraw... I've been waiting for a withdrawal since the 10th of last month.

Always a thousand excuses. If I don't receive payment this week, I'm going to report.

Hi, I think you've waited long enough, so I wouldn't hesitate to report and lodge a complaint with us if you're interested. 

You can find the link here and our team will try to help you. 

Anyway, what excuses does the casino use for not paying you ? Have you been able to verify it yourself or was it not necessary ? Did you play with the bonus or not? 

I'll be waiting for your answer.

I've been claiming my winnings for 14 days now and they haven't told me anything.

This message is sent to me many times..

Payments are administered autonomously by our Finance Department. It is likely that it will not be available today, since we have sent the request but have not yet received a response

I already think it's a scam.

Is your account fully verified at this casino, and is this your first withdrawal attempt?

Please let us know if you're interested in filing a complaint, so our team can have a deeper look into your case.

My account is completely verified. It is my first withdrawal. I comply with all conditions. I have been waiting since May 10. He stopped answering me.

My account fully verified at this casino..

Thank you for answering and providing some more details in this case.

As Jaro has already suggested before, it would be probably really good for you to file a complaint here, so our team will get a chance to look into it deeper and do everything possible to help.

Please let us know how you have decided.

Great. I can see that you have submitted a complaint and it is currently under review from our team. Shortly, you will be informed about the next steps. Please be patient.

Good morning. It seems that my problem is resolved. Yesterday the casino notified me that it made a transfer. Today I already received my first withdrawal. In this part everything is already solved. I only need to make 2 more withdrawals. But first I already have it!

That's some pretty good news. I hope it'll continue to go this way. Please let us know.

I've been waiting for a week for €400 that I withdrew to come in and there's no way, no matter how much I write to them by email, they don't pay attention and the chat every time I get in to talk tells me that there are 2 ahead of me and when it's my turn they close it and nothing there is no way to contact

Hi, although I understand your frustration and you must be unhappy with the support if it doesn't tell you anything more, try to be patient for a while. 

A week would be on the edge for me and I would be getting worried, but I should add that we give casinos 14 days to sort out everything they need and send the money to the player. If that doesn't happen and you don't get it, you can let me know and we'll try to help. 

Anyway, have you had any successful withdrawals here in the past ? Was it necessary to verify or not ? 

Let me know.

Yes I have done several already and everything is fine but this one has passed longer than usual

So you have already received the money according to what you wrote, do I understand correctly ? Sometimes you just have to be a bit patient because casinos take time. 

I'm waiting for confirmation.

Yes. I already received the first withdrawal. Although it took a long time, almost a month. Now I have been waiting for the second one. I requested it on June 13. In reality it should be made in 7 business days according to casino law

No, I have received other previous withdrawals, not this one yet and it is taking longer than normal and although I write to them they do not respond

Well, apparently it's not going to be like that at the casino and I wonder how long you'll be waiting this time. Anyway, the good news is that you've already got your first withdrawal, so we'll wait and see what happens with the next one. 

I firmly believe that it will be sooner, but I won't get ahead of the situation. 

Let me know when the money arrives.