Forum Casinos Casino Eagles - general discussion

Casino Eagles - general discussion

3 weeks ago canaberto
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3 weeks ago

hello: on Saturday I registered at the Eagles casino and made a withdrawal of 1800 euros, but I want to talk in the chat to see what documents I have to send and the chat does not appear anywhere. Can you help me?

There is also no section on the casino page to send documents.

You guys give it a good reputation and that's why I signed up and started playing.

Thank you

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canaberto 3 weeks ago

Hi, even though they mention the live chat in their contacts section, I wasn't able to find the live chat on their website. It seems that the email address casinoeagles1@gmail.com is the only way of contacting them.

3 weeks ago

Well, if you give it a good rating and they don't even have chat (you say yes on your website), things are serious.

It seems that in all the casinos that I register through casino guru, they are quite bad, I will have to stop following you because if you look at my history, in all the ones that I play............WORSE NOT THEY MAY BE.

Cheers,

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3 weeks ago

hello Daniel: at the bottom of the Eagles casino website and in the "Contact us" section it says very clearly that the Chat is available. It is clear that it is not true. I have already written to them by mail but they do not answer. I have been with you for several years and I am not successful with any casino that is good.

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canaberto 3 weeks ago

Hello canaberto,

I believe you refer to this info:

file

I was not able to find the live chat either.

Allow me to say that absence of live chat is hardly something we can check out much frequently. We try to stay in touch with every good casino, but it's very demanding.

We have no clue what happened and when the chat "disappeared". But I forwarded the information s the information is updated.

Well, if you give it a good rating and they don't even have chat (you say yes on your website), things are serious.

It seems that in all the casinos that I register through casino guru, they are quite bad, I will have to stop following you because if you look at my history, in all the ones that I play............WORSE NOT THEY MAY BE.

Cheers,

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3 weeks ago

Hello,

based on the list of your complaints, you tried pretty bad casinos more frequently as I can see.

It may be that some of those get penalized in the near past because we try to adjust to the current situation, so the reputation may drop a bit. This is what we aim for, after all. So I'd like to thank you for your complaints.

I hope that this is obvious.


Well, if you give it a good rating and they don't even have chat (you say yes on your website), things are serious.

It seems that in all the casinos that I register through casino guru, they are quite bad, I will have to stop following you because if you look at my history, in all the ones that I play............WORSE NOT THEY MAY BE.

Cheers,

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3 weeks ago

I can see the casino was updated on 21st October 2021 on our website. It's possible that the live chat has been available when the casino was updated. Even the part in their contact details sounds like they had a live chat there, but apparently, that's not the case anymore.

3 weeks ago

Well, withdraw 1,800 on the 11th and 223 euros yesterday, the 13th.

I cannot send documents because there is no section where I put "documents" and they do not answer my emails.

Yesterday I received an email from a certain Selenne saying that they had recharged my account with 155 euros but there is nothing.

I replied saying that I had not received anything and that they tell me why there is no chat and also they will answer me when they pay me.

I have not received any response and I think they will not answer or pay.

You give it a very high score and I trusted Guru but again I was wrong.

Let's see if you can at least help me collect the 2,023 euros

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canaberto 3 weeks ago

Hello,

I can't see a new complaint.

As I see it, you've submitted 2 withdrawals and have not finished the verification yet, so those withdrawals are probably pending. Have you sent all the documents already?

And where did those €155 come from?


3 weeks ago

I can't send documents like I told you yesterday because you can't from the casino page. The chat does not exist and the emails have never been answered.

Today the 72-hour deadline to process the first 1800 euros has passed and tomorrow it would be the other 223 euros, but if I cannot send documents or there is no chat or they answer my emails, what do I do?

On the other hand, and answering your question, tell you that the 155 euros are from an email that a certain Selenne sent me on Monday the 13th saying that they credited my account with 155 euros, but there is absolutely nothing.

Cheers

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3 weeks ago

Sorry: I said Selenne and it's Dianne

The mail came from:

dianne.caseagles@gmail.com


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I can't send documents like I told you yesterday because you can't from the casino page. The chat does not exist and the emails have never been answered.

Today the 72-hour deadline to process the first 1800 euros has passed and tomorrow it would be the other 223 euros, but if I cannot send documents or there is no chat or they answer my emails, what do I do?

On the other hand, and answering your question, tell you that the 155 euros are from an email that a certain Selenne sent me on Monday the 13th saying that they credited my account with 155 euros, but there is absolutely nothing.

Cheers

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2 weeks ago

Ok, so you sent those documents by email but mussing confirmation, or to be more specific, there is no reaction so far. I just wanted to be sure about this.

I also think that the deadline is not valid at the moment since they have not completed the verification.

What I find truly absurd is that despite missing KYC, some Dianne promises you some funds.

I think it's time to submit another complaint.



2 weeks ago

No, the documents are not sent because you cannot: there is no section where it says "send documents".

On the other hand, the 2,023 euros no longer appear in the balance or in pending transactions, it means that they have removed it-

They continue without answering not once, nor does she answer manager Dianne's email

(dianne.caseagles@hotmail.com) nor do they answer the email that appears on the casino page

( casinoeagles1@gmail.com)

The chat still does not exist, everything about this casino is a lie, because a casino with a "gmail" email is very rare

All the best

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2 weeks ago

Hello Daniel: I think there has been an error and they have closed the complaint and nothing has even been managed with the Eagles casino.

It seems that the complaint had been duplicated.

I still don't collect anything and I can't contact the casino but the money that is 2023 euros no longer appears in the list of transactions

a greeting


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canaberto 2 weeks ago

Hello canaberto,

Please check the latest information:

file

"Since the player has requested the reopening of his other complaint, we will reject this one.

However, I would kindly ask you for future references to be careful when submitting multiple complaints and keep one thread to one casino only."

https://casino.guru/casino-eagles-player-s-dissatisfied-with-obligatory

I guess that this solves the problem. Is it ok, please?

2 weeks ago

yes, this one that appears above are all the writings that I have done for Eagles casino. Please leave this page that is the one that is worth

Thank you very much.

By the way, I still haven't been paid and haven't heard from the casino. The balance has been left at zero and the list of transactions is empty, but I have the screens of the 2 withdrawals of 1800 and 223 euros

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canaberto 2 weeks ago

Fine,

I'm glad we sorted it out to your liking.

I'm also glad you got those screenshots, those should be very important.


2 weeks ago

It would be best if they paid, but since it is impossible to talk to them, I cannot know why they do not pay.

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2 weeks ago

Using the 7 euro bonus, 2 days after I unlocked it, the bonus balance remained and not 70 euro real money. They don't reply to emails and don't have chat. It is spam

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