disturbed6 years ago
Hi everyone, the question is
Is it legal for a casino to cancel your winnings, alluding to the fact that it does not provide service to Spain?
Bearing in mind, which is one of those casinos that asks for account verification, when you request a withdrawal
I happened with FortuneClock, they canceled a good peak, they gave me back the income and closed the account
If you register in a casino without using VPN and clearly stating that you're from Spain and they let you play there, it's not your fault when they claim that they don't provide service in Spain, because they apparently do.
In my opinion, it would be acceptable if they return all of your deposits without paying you the winnings in case that Spain is clearly stated as a restricted country in their Terms and Conditions (because it would be partly your fault that you didn't read their Terms), but if they let you play and make deposits, they can't just close your account once you request a withdrawal.
Generally speaking - if a casino restricts any country, you should simply get a message saying "We're sorry, our service is blocked in your territory" once you try to access the website from the country. That's an easy and clear solution. If a player tries to bypass it using VPN, it's player's fault at the end of the day.
Thank you, now when I open an account, I verify by chat that Spain accounts are allowed
Yes and I suggest you to make a screenshot of the reply so you're safe in the future.
If you register in a casino without using VPN and clearly stating that you're from Spain and they let you play there, it's not your fault when they claim that they don't provide service in Spain, because they apparently do.
In my opinion, it would be acceptable if they return all of your deposits without paying you the winnings in case that Spain is clearly stated as a restricted country in their Terms and Conditions (because it would be partly your fault that you didn't read their Terms), but if they let you play and make deposits, they can't just close your account once you request a withdrawal.
Generally speaking - if a casino restricts any country, you should simply get a message saying "We're sorry, our service is blocked in your territory" once you try to access the website from the country. That's an easy and clear solution. If a player tries to bypass it using VPN, it's player's fault at the end of the day.
I agree for the VPN, many of my friends have suffered and have not received their earnings for the used VPN. I advise you not to use it and everything will be fine.
Since the first licenses were granted in June 2012, there are now many online casinos allowed in Spain and all of them are reliable and trustworthy secure sites. There have always been problems with this issue
Why fuss around? Just hand the problem over to someone who knows about it. There are some companies that are active in this field. Advofin.at is one of them. Of course, you can't guarantee success, but I encourage you to do so.
Another post about such a company? Do you have your own personal experience I wonder?
🙂
Yes that's right 🙂
Care to elaborate? 🙂
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.
