Casinia Casino - general discussion (page 24)

Good on you for submitting your complaint then. Hopefully we will be able to get to its resolution soon.

Keep us updated, please.

Hi, I made a €500 withdrawal with Casinia. How long will it take for them to pay me? Is it reliable? Will I get paid?

Hello, I can't promise you anything, but based on the information about this casino, it is quite reliable and pays up winnings gained in accordance with rules. Even the user feedback is quite good.

I wish I could provide you the deadline for the payout, but to be fair, the casino should do that. Are you willing to ask the support or chat, please?

Might help you feel less intense.

Hi, they let me contact them, but they keep telling me the same thing since Saturday when I made the withdrawal, and it's still under review.

Hi, how long did it take them to pay you?

Technically, it has been several days. This is quite encouraging. Perhaps if you read this thread or the player reviews for this casino, you will discover that it usually takes longer, but the players I know about have been paid.

I kindly suggest exercising patience for now. The situation would have changed if the casino had contacted you to say there were issues, but this did not occur.

Hi, I've already received my first deposit of €500 in my account. They are 100% reliable.

Hi, thanks to you, we have a successful casino check almost in real time. 🙂

Thank you; it is wonderful to know there is no problem involved. Enjoy the money!

I don't know what people are complaining about here..they paid me my winnings within 2 business days

I'm glad for your good experience.

If you'd like to write more about it, please do so here at any time.

How long have you been playing there, and what payment method do you usually use?

I lost over €43,300 at Casino in just two minutes playing Knock Knock at €1,000 per spin. They kept my VIP level stuck at the same level; it never increased, even though I placed countless bets and played so many slots. I had over 5,400 coins and asked why I wasn't leveling up and why my bonuses were being withheld. As a result, my account was blocked, and I'm now banned from the entire casino.

This must be a very strange situation given the circumstances. Not much to add without knowing what actually motivated the casino to act like this. Since you mentioned very high losses during an extremely short time period, I wonder whether it could be somehow related to safer gambling measures. I honestly do not know; a straightforward explanation is truly needed.

When I inquired why my VIP bonus hadn't been leveled up, or why I wasn't receiving the 15% cashback, I was completely blocked from the site, my FUT coins were gone, everything was gone.

I see. Did you speak with the casino about something else earlier? I mean, before this unpleasant situation arose? I would truly love to give you something concrete; however, in such situations, it ultimately depends on the casino support. 🙁

How about you try to complain to my colleagues? Whether the case is accepted or rejected, I have no other options left in my pocket.

Casinia

Unreliable company that promises freebets and doesn't give them. They sent me an email. for an offer on Indian tennis, 100% up to one hundred €. I also contacted the live chat and they told me that I would have to make a deposit and bet the amount on the specific event. I did so and they told me to come back after the end of the match

When I contacted them after the match ended, they refused the freebet.

This is CASINIA, liars and cheats.

Hi, it's never pleasant when you're told what to do and then the casino fails to give you what you're supposed to get. Were there any conditions you had to meet? What did they say when they refused to give you the freebet? 

Hey I just wanted to tell you that my experience with this casino wasn't the greatest. I've been a costumer in this casino for over 4 years and never made it to withdraw more that 200 euros when I spend thousands of EU. Last of couple of days I complained very politely to them via email and they credited to my account 30 EU bonus . And 80 FS with no deposit. I mean If you find yourself in the same position and you've been a costumer in their page for a long time they maybe do the same for you. I know that doesn't cover the damage. But it is something.....

Hey, that very cool heads-up; thank you. May I know what kind of problem you faced with this casino that they provided you with some sort of a goodwill bonus? Im just curious. 🙂

Nothing really, I was just a costumer there for over 4 years now and I never made it to actually withdrawal more than 100 or 200 euros when I did spend thousands of Euros there and i was just soooo disappointed with their page.....I just expressed that politely ( I know frustration can lead people to swear or speak badly and I'm guilty of that sometimes) and they did credit me these bonuses.

Ah, I see now—thank you. Was the bonus worth it at least? 😀

I mean, when someone is overly disappointed with the casino, I sometimes find it a bit funny to provide the player with a bonus. For example, based on my experience, taking breaks works quite well too. You might come back to try again when something has changed, just out of curiosity, or when another casino gives you the same feeling later on. 😄

Well, we all have our ways and habits, and casinos have strategies too. 🙂

Nice talking to you, and have a lucky Sunday!