Casinia Casino - general discussion (page 25)

Yeah that did not help at all I lost everything again ..another deposit all the bonus they gave me 🤣. But idk I just wanted to share it with you cause I have an account in like 50 sites and no other site did that for me ever. Who knows? Between us ..I find that ridiculous when someone has lost thousands to give them like 20 euros worth of bonus back...I mean that amount doesn't change a thing.. ..But..Maybe someone else finds a way to win even with their bonus.

Oh no, I'm sorry to see the amount was lost. But it's truly great to see such willingness to show other players how it looks in this particular casino. I mean, this is kind of an experience only players can provide.

You said that well and let's see if someone else comes up with something positive. 🙂

Good morning

Does anyone have experience in casina10 because I won there a value of 10000 and it is difficult to make a withdrawal because when I made the first withdrawal they asked me for the documents and I sent them after 4 days they canceled the withdrawals saying that they needed proof of a transaction that I would have made by mwbay after sending it was verified again I asked for another withdrawal which is still pending.

Hello, I just tought it would be beneficial to mention that if anyone is interested, the matter is broadly discussed in different thread, and the latest response is here 👈

Good evening, I opened a complaint today because 1.5 months ago at this particular casino I requested a ban due to addiction and they opened it for me today and I lost money.

Good afternoon, which casino?

How did you lose the money?

At Casinia Casino. They opened it for me for no reason, they sent me an offer, I entered and lost money, while they had closed my account 2 months ago due to an addiction I have.

I'm really sorry for such an experience.

Our complaint team will review your complaint as soon as possible.

Please stay strong and avoid playing there as much as possible.

Have you also contacted the support of the casino, please?

Good evening, yes I spoke to them but they are not commenting on the possibility of refunding my money. However, fortunately they admitted to me in an email that they opened my account due to a technical error.

Hey Romi! It's been 2 days since the complaint was reviewed yet... do you know why it's taking so long?

I believe that our complaint team will review it on Monday.

Please hang in there.

Good evening, okay, I'm just worried.

I have news! The complaint was posted and I shared all the evidence in screenshots! I hope to get my money back.

The excuse that the account was opened due to a technical problem is awful!! Thank you for being there and helping with all of this!

I can see your complaint here. Now, please stay patient until our complaint team gets back to you. Unfortunately, we have hundreds of complaints in progress, and we are unable to reply right away.

Is your account accessible to you now, or have they closed it, please?

No, they closed it for me since I told them I already have a complaint here. When I told them I want my money back they didn't answer and said they just reopened my account due to a technical problem hahaha

Hello, I'm coming to the forum for help. My casino withdrawals are blocked, and I have three pending withdrawals that have been pending for 17 days. When I contacted casino support, they told me they were verifying my account and that I should wait for them to contact me, but it's been over 14 days without them contacting me or allowing me to verify my account in any way. I'm requesting help because I have a significant amount of money that I want to withdraw.

I'm sorry to hear that you've been waiting so long for your withdrawals, especially since the casino has been telling you for more than two weeks that your account is under verification.

Just so I understand your situation correctly, are they verifying the documents you already submitted to the casino, or are they referring to an internal review of your withdrawal requests? I think that's an important distinction because if your KYC verification is still incomplete, the casino will most likely require you to pass that process before they can process your withdrawals.

That said, at Casino Guru we generally give casinos up to 14 days to complete both the verification process and withdrawal requests. Since you've already been waiting longer than that without any meaningful update, I think it's reasonable to escalate the matter.

I'd recommend submitting a complaint on our website. Our complaint team will review your case and do their best to contact the casino and help you resolve the situation.

I hope you'll receive your funds as soon as possible.

I'm currently waiting for them to contact me, as they indicated they would be in touch to request some documents, and that sending verification documents without their explicit request would be pointless. The website says I don't need to verify, but they're telling me otherwise.

So you'll wait a little longer, then? If the casino tells you that you'll need to verify your identity, then you'll probably have to do that. The question is, though, when they'll ask for the documents and how long it will take.

You still have an option to complain. I shared a link with you. 🙂