Casinia Casino - general discussion (page 25)

Yeah that did not help at all I lost everything again ..another deposit all the bonus they gave me 🤣. But idk I just wanted to share it with you cause I have an account in like 50 sites and no other site did that for me ever. Who knows? Between us ..I find that ridiculous when someone has lost thousands to give them like 20 euros worth of bonus back...I mean that amount doesn't change a thing.. ..But..Maybe someone else finds a way to win even with their bonus.

Oh no, I'm sorry to see the amount was lost. But it's truly great to see such willingness to show other players how it looks in this particular casino. I mean, this is kind of an experience only players can provide.

You said that well and let's see if someone else comes up with something positive. 🙂

Good morning

Does anyone have experience in casina10 because I won there a value of 10000 and it is difficult to make a withdrawal because when I made the first withdrawal they asked me for the documents and I sent them after 4 days they canceled the withdrawals saying that they needed proof of a transaction that I would have made by mwbay after sending it was verified again I asked for another withdrawal which is still pending.

Hello, I just tought it would be beneficial to mention that if anyone is interested, the matter is broadly discussed in different thread, and the latest response is here 👈

Good evening, I opened a complaint today because 1.5 months ago at this particular casino I requested a ban due to addiction and they opened it for me today and I lost money.

Good afternoon, which casino?

How did you lose the money?

At Casinia Casino. They opened it for me for no reason, they sent me an offer, I entered and lost money, while they had closed my account 2 months ago due to an addiction I have.

I'm really sorry for such an experience.

Our complaint team will review your complaint as soon as possible.

Please stay strong and avoid playing there as much as possible.

Have you also contacted the support of the casino, please?

Good evening, yes I spoke to them but they are not commenting on the possibility of refunding my money. However, fortunately they admitted to me in an email that they opened my account due to a technical error.

Hey Romi! It's been 2 days since the complaint was reviewed yet... do you know why it's taking so long?

I believe that our complaint team will review it on Monday.

Please hang in there.

Good evening, okay, I'm just worried.

I have news! The complaint was posted and I shared all the evidence in screenshots! I hope to get my money back.

The excuse that the account was opened due to a technical problem is awful!! Thank you for being there and helping with all of this!

I can see your complaint here. Now, please stay patient until our complaint team gets back to you. Unfortunately, we have hundreds of complaints in progress, and we are unable to reply right away.

Is your account accessible to you now, or have they closed it, please?

No, they closed it for me since I told them I already have a complaint here. When I told them I want my money back they didn't answer and said they just reopened my account due to a technical problem hahaha