Casinia Casino - general discussion (page 23)

so what's going on

I just feel that it shouldn't take that long to redeem the money. I've played at several casinos like mostbet and the withdrawal is instant.

Greetings, what is your problem please? I wrote to another player and not to you and since you somehow got here, it would be nice to describe the situation. 

You're also waiting for the money, right? The casino is doing check gameplay for you too?

I'm sorry, I didn't know how new I was

Yes, I have around 3200 euros and so far nothing. The account verification is ok. I have the screenshots of the conversations. I already had 1000 euros to withdraw and to my amazement it came back to the account.

Good evening, I went to check on my withdrawal requests and to my amazement all my money had disappeared from the casinia account.

Okay, so you play at Casinia Casino from what I gather. But you don't have a problem with the game provider making a check, right? 

You have a problem with the withdrawal and therefore with the money that the casino has taken from your account at the moment. Have you asked them why this happened? Did you play with any bonus?

I have a withdrawal from 14/5/25 at casinia casino and they tell me that they are checking the withdrawals one by one, and that they are working hard and as soon as possible my money will be in. What is going on with this casino?

Hello,

Not sure I have the answer but you may find some details in the latest user reviews:

"I've been waiting for my payout for 2 weeks!"

"If you win 50 euros, they pay out in 3 days. When you win a large amount, it takes weeks to pay out."

!I've already made several withdrawals and had the money in the account in 48/72h.

From one moment to the next they don't make payments and the replies in the chat say to send an email to support, I send emails to support and they say they're having small delays.

I've been sending more emails and they haven't replied to my emails for more than 4 days.

It was good once, now don't use Casinia it's not reliable"

It appears that a month ago or so, something has changed and some withdrawals have been delayed since. 🙁

However, it also looks like the players have been paid eventually. Still, many find the journey unpleasant.

Hello, I would like some help or at least guidance on how long I should wait for my withdrawal. My case is quite unusual; it didn't take long to approve or process the withdrawal. I made the withdrawal on Monday, and today, July 24th (three days later), they not only approved it but also processed it and "FINALIZED" it. I have screenshots of all the queries since day 1. They have confirmed "THE PAYMENT HAS BEEN MADE, I JUST NEED TO WAIT FOR MY PAYMENT PROVIDER - IN THIS CASE MY BANK (BBVA PERU) - TO PROOF IT. However, there are inconsistencies in support. First they told me that you should actually see your balance in your bank account on Friday (tomorrow) at the most. Then they told me it takes up to 5 days, it should be there on Tuesday, and a few hours ago they told me "I will verify that it is in the process of being approved" and then they rectify it saying that it has already been paid. The issue has me quite upset. Likewise, I requested information about the transaction so I could consult my bank and they told me "WE CANNOT GIVE YOU THAT INFORMATION" so I wonder if I should just believe them and if my bank tells me that there are no pending or held transactions, should I tell my bank: "please give me my money, believe me?"

Hey, I don't think you're in any trouble yet based on what you're describing. 

If you're only waiting a few days to cash out, I'd say that's pretty common in casinos.

The fact that the support keeps giving you different information is a bit surprising. I often get the feeling when players mention similar situations as if support doesn't even know what's going on. 

However, if your withdrawal has been approved and processed, then it's only a matter of time before you should get your money. If you used a bank transfer, it can take up to 5 days as they told you. 

So I guess I would try to wait 5 working days and see what happens and if you get the money by then. 

Do you think you can handle it? 🙂

Thank you very much. I'll wait the 5 days and if not, I'll file a complaint. Thank you very much!

Please update us later on.

About Casinia... I also posted comments a while ago because after a titanic struggle to cash out €500, I couldn't for almost a month and ended up very angry. But now I understand everything very well. It's not just one online casino; there are many, all owned by the same company but with different interfaces or screens. They are all licensed in Curacao, Netherlands Antilles. They don't pay taxes in any European country, nor are they subject to the control of the authorities. They can do all kinds of things, and all the player can do is come and cry on the forums. And it's not that they don't pay you, it's that you have to understand them: since there are many casinos and the same employees, when a player requests a withdrawal, they put them in the queue, and at that point there may be thousands who have requested it at other casinos. Since they are managed by a handful of people, it takes at least 14 days to deal with them. Unlike any Spanish casino or betting house, which pays almost instantly, these can take 20-30 days. Or simply not pay. You can't do anything by going to the police. They're not in Spain, even if they pretend not to. Yes, they assign you a manager who calls you from a Spanish cell phone, speaking correct Spanish. They ask you to open a Telegram chat to talk more comfortably. You'll notice it's always the same person, even if you open an account at every casino. I conducted a study for years and passed it on to the Treasury. It's a duty as citizens. They're pirates. They keep harassing you with promotions, and even if you close your account, you receive emails from other casinos with different names. Lately, they've been deceiving you with sites like Corgibet.es, but they immediately redirect you to Spinmama.com, another of their Curacao casinos. There may be dozens of different names, but they're the same and they're not Spanish. When they charge your card, names like LOAOAR, INTRDR, etc. appear. Always a different one so they can't be traced. The best part is that you can go to your bank and claim a refund for what you deposited there, since they can't prove they operate legally in Spanish territory. It's a fraud, and the bank will refund your money. CASINIA, SPINMAMA, JOKER8, CORGIBET.ES, HIGHBET, and many others.

Hi!

Thanks a lot for sharing your experience, posts like yours are exactly why this kind of community exists. The details you provide are super important, because they help other players understand the risks before even thinking about depositing. That’s exactly the kind of insight we try to collect and share, so your contribution fits perfectly.

Of course, if you ever encounter a specific and current issue, for example a withdrawal problem that isn’t just a matter of misunderstanding the rules, that’s where we can sometimes step beyond theory. Within the limits of what’s possible on our side, we can actively look into it and see if there’s anything we can do to help.

Again, thanks for taking the time to put this together, it really helps everyone stay more informed.

Hello, I deposit in this casino with FunID and now if I want to withdraw there is a message 'Payouts are blocked' ?!

Normally with FunID I can withdraw directly with Barcode and now I can not withdraw my money? What is this for a scam shit?

Hi, it would probably be best to first find out from the casino why this is not possible. Have you asked them why you can't do this? Are all your withdrawals blocked and you can't withdraw using any method, or is it only not possible for FunID? 

Yes I do, the live chat there is no help as always and only gives standard answers, I have now received an email saying I should verify myself. But no verification has been activated and my account still says 'It looks like you don't need to verify, have fun playing'. But 1. if you have connected a casino in the group with FunID you do not have to verify yourself because they advertise themselves as partners and pay out directly because you are already verified with FunID. This has already worked normally at 6-7 other casinos in the group. And 2. the live chat also just wrote to me that the system says I do not have to verify myself. But I get an email telling me to verify myself?! The casino doesn't even know what it wants or what it's doing... I'm afraid they will simply block my withdrawal and block me, always the same shit with these disgusting, filthy Rabidi casinos.

I thought FunID would solve the casino group's fraud problem, but it just keeps going.

If no one can provide you with relevant information from the casino and they are saying contradictory things, then you can file a complaint with us. 

If you haven't broken any rules, I don't see why you shouldn't get your money.

I am most interested in whether you will have to go through verification and provide the casino with documents, or whether this will not be necessary based on FunID.

In any case, if the casino system does not allow you to upload any documents, I would not know what to do either. Especially since even the chat doesn't know.

As I said, if this persists, you can file a complaint and we'll try to help.

I've already opened a case, thanks.

Yes, it's always the same with the Rabidi Casino group. They try to rip off their customers and use all sorts of tricks to prevent them from paying out! I've never experienced anything like that before. I could deposit thousands of euros, but withdrawals (even via FunID) are simply blocked.

I definitely did not break any rules, I had a hit in real money as normal and