Cashed Casino - general discussion (page 5)

Hello ,

Of course I tried the live chat first, but they only gave me an email and couldn't help me.

I see the fault clearly with the provider and if you see it differently you are just stupid.

I also hope that you gamble away all your money.

Best regards

Maybe it would be a good idea not to delete your post because that way I couldn't read what happened to you in the casino. 

But according to what you wrote, you lost your money in the end, didn't you? Were you waiting for a withdrawal? Why couldn't the casino help you?

Hey

I just want to make sure about this casino.

i won some money I hope I can get back from them. You get your money from them 100%.??

Hi,

just wanted to let you know that we are here if you need anything or have concerns.

I have the same problem with Cashed Casino....withdrawal requests rejected....a lot of difficulties in the kyc process....they don't accept requests for documents. (I wonder if Casinoguru has an up-to-date review of this casino. I myself have gone to the site due to Guru's good review. Lots of negative feedback from users and everyone has the same problems....kyc/withdrawals....the only plus is that the deposits work well)

Hello, what is the problem with your documents and KYC. I think you know that you can't move forward with the withdrawal without it and it is only possible to withdraw once you have successfully completed the process. So it would be helpful to know if the casino is not accepting something or what specifically is preventing you from going through this process. 

Let's try to bounce back from that.

The casino says it requires a gas, telephone, water bill for address confirmation....gas is not in use, telephone bill and home insurance bill were rejected. All account information and transactions for 1 month are required for deposits made to the casino. Unprecedented kyc process. I have been sending documents for 10 days now and their "verification" is ongoing. A withdrawal request cannot be made.

Yes, it is normal that you will not be able to withdraw until you make a KYC. But as for gas, phone, water bill, do you have to send them all or is one of them enough? I said that if you have a problem verifying, you can contact our team, because some things should be enough if you can provide them. Of course if the casino recommends you to send something it is better if you do it but if there is still a problem then I don't see any other way than to complain.

How did it go for you, did you get your kyc through, did you get your money? I have exactly the same....address, selfie, ID card accepted.....documents sent from the bank's website are not accepted....frustrating! None of the emails have been answered and there are no instructions in the chat.

I have sent...selfie, ID card, address documents were accepted.....I have made deposits from 2 different banks and sent separate receipts for the deposits, they were not enough, they asked for bank statements for a month....I have also sent them directly from the bank website.....one approved, the other rejected. There are no more documents that I can send. I have asked in the chat and sent emails to get instructions.....chat does not guide and emails are not answered.

In my opinion, if for some reason any document was rejected, it may cause a few issues. Do you know why it was rejected without asking the casino, please? Of course it would be great to get a straightforward answer from the casino, yet I guess we won't get some until they start communicating again...

I don't know why it was rejected...now I've been asked to send the same document again...which I sent yesterday and now it's being "reviewed"

(I have a strong feeling that the kyc process is being delayed because it has been taking over 10 days...and I can't make a withdrawal)

Slowly I would probably think about lodging a complaint because 10 days without any relevant answer is quite a lot. Especially if they keep asking for the same document and it's still just a review.

What do you think?

Today I sent the same bank statement for the third time at the casino's request. I also filed a complaint because the chat did not give a reason for the rejections. But, there is no other document/bank statement available. Let's see if they would respond to casinoguru...? There are many similar problems on the forum.

Have you received your money from the cashed casino?

I think it's the right step, let's see what the casino will say and if it will deal with the complaint. I think this situation could have been resolved without that and I don't find it that difficult. But if the casino doesn't do anything to approve the document or at least say that something is wrong and you still don't know anything, I guess we'll find out together. 

I'll be impatiently awaiting the progress.

Hi, did you get your money from the cashed casino? I have the same problem, they don't accept the documents, don't tell me what's wrong with them and block the withdrawal request.

The guru's rating of this casino is high!