Bruce Bet Casino - general discussion (page 11)

Hello, thank you very much for the positive update. Hopefully the rest arrives soon!

Incidentally, we left a review on Trustpilot; strangely enough, negative reviews of BruceBet are addressed there faster than verification processes can take place.

I'll copy all of this here:

This is the order in which we evaluated, or rather, revised our approach after BB responded.

Well, I'll leave a comment on TP reviews and associated responses to players, if you don't mind. Could you perhaps post a shorter version of those screenshots so the text can be autotranslated for all?

Account: lauraniculina

Blocked amount: 5027 euros

Document submission date: May 18, 2026

Waiting days: 31 days

I won €5,027 and Bruce.bet hasn't paid for 31 days. I submitted all the KYC documents on May 18, 2026, but the account is still "under review." Customer support continues to ask for the same documents. Today, June 18, 2026, I reported eGaming to Curacao. complaints@curacao-egaming.com for fraud license 1668/JAZ.

Avoid this casino. They don't pay out winnings.

I think you did the right thing by filing a complaint with us. Waiting a month for verification isn't common, and it's certainly not normal. Aside from saying that the documents are "under review," did the casino tell you anything else?

Thanks Jaroslav for your reply. No, the casino hasn't told me anything else. It's just been saying "undergoing KYC review" for 36 days. I've sent 6 times: front and back CIE, selfie with CIE CF + address, PostePay account statement, proof of residence. Each time, Bruce.Bet asks for the same documents. May 18, 2026. Still unpaid. I'm awaiting your response.

Thank you for the additional information.

As I mentioned before, a 36-day KYC verification process is certainly not normal, especially if the casino keeps requesting the same documents without providing any further explanation.

Our complaint team will investigate your case further and contact the casino to find out exactly what's causing the delay. Hopefully, we'll receive a clear explanation from them through the complaint process.

In the meantime, I'd recommend keeping an eye on your complaint and replying as soon as our team posts an update or asks you for additional information. Responding promptly will help avoid any unnecessary delays in resolving your case.

I hope we'll be able to get more information from the casino soon.

CRITICAL UPDATE 28/06

Verification status: 0%

Total days of blockade: 41 since 18/05/2026

Last document resubmission: June 23, 2026

Bruce.Bet hasn't verified anything in 41 days.

Only messages: "48 hours", "we're busy", "times are getting longer".

This isn't KYC. This is unlawful withholding of winnings.

I ask CasinoGuru to classify it as "Refusal to Pay" and contact ADM.

I don’t understand what the casino can honestly take so long for. It’s more than just not user-friendly, I’d say it’s extreme. If they even write things like what you’re describing, then it’s definitely not anything pleasant, and I understand that you’re frustrated.

Don’t worry, our team knows what to do, and we definitely won’t be closing it as unresolved yet, because we haven’t even contacted the casino. And if we closed it, we wouldn’t be able to help you at all anymore, so it would be pointless to make any rushed conclusion now.

Also, regarding the ADM you mentioned, we don’t contact them, so if you want to escalate it outside of us, you would have to do it yourself.

Hi, they verified my account, and paid for the first withdrawal, but I made another withdrawal on June 11th, and they still haven't sent the money. I've contacted support about ten times, but they always respond the same way... basically, it's a joke. I don't think we'll ever pay!!! Alas, I also filed a complaint here and wrote terrible reviews on Trustpilot, but they always respond the same way there too! Let's see what happens and hope for the best; in total I have about 1.5k.

I've been trying to get my money back for over 50 days...18 05 2026: laura niculina

Problem: My €5,000 withdrawal is blocked.

Facts:

1. I passed KYC verification on July 1, 2026. The card had already been requested, sent, and accepted.

2 after two days of waiting for my money I get the message that I have to send the photo with the card I ask you to kindly intervene I want an explanation

My impression is that these guys will never pay. The positive reviews about their casino must be fake; otherwise, there's no way they'd behave like this!

It’s good that you asked our team for help. I hope they’ll be able to assist you, know the best way to handle your case, and successfully get in touch with the casino. Hopefully, they’ll also help ensure that the remaining balance is paid out.

Since the casino has already paid you once, I’d like to believe they’ll do it again. So for now, it’s probably just a waiting game, but I hope you’re the one who wins it.

Thank you for information for other player.

I want to warn you please, don't post your personal info on the forum.

For your own safety, thank you.

I'm having the exact same problem; they haven't been able to verify my address for two weeks. They keep rejecting it even though I'm sending exactly what they're asking for. I've filed a complaint; I hope someone can help me.

Hey sorry to see you in the same situation. Truth is the complaint poses the best option, but its success still depends on the casino's willingness to cooperate through that process. Therefore, I hope it all will be ok soon.

Yes, and I think there will never be a payout.

Unfortunately, there is no higher authority to verify this.

I certainly won't be depositing money at BruceBet for that long.

False promises, allegedly false documents... allegedly high volume... allegedly and...

I think the store is playing games with the players.

I've been waiting for 1200 for 8 days now, it hasn't even been processed yet.

Looking through this thread, it seems the biggest issue isn't the delays themselves but the lack of clear communication. Most players can accept waiting a bit longer if the casino explains what's happening instead of giving the same generic reply every time