Brango Casino - general discussion (page 3)

That happened to me when I requested a withdraw which I still haven’t been able to get and all of a sudden no free spins either even though I got an email that said I had them. Shady

That is nothing compared to what they did to me what they did to me was a crime and I can't even get the slightest help with it and with all due respect this Guru you guys have going on for Casino complaints is a bunch of bogus as well probably in on it with Brango that skimmed me in the first place for 5,892 I mean I am positive that it was a mistake and I can explain the error and nobody will listen so I just give up all together I have the right to be angry so far nobody's eamil me from your system to offer one-on-one help or text or nothing or chat nothing

Have you tried to submit a complaint? I couldn't find any...

I believe you should try that, at least.

I tried everything they wont even respond an i know that the error is their own error for lack of support they hit me with the multiple accounts violation but i asure you the multiple accounts wasn't created until they day of the problem due to lack of support.

That's alright, I believe you.

It's just that unless the complaint is submitted, we can't help officially.

Browse this guide to find more details:

https://casinoguru-en.com/complaint-resolution-instructions

The complaint creator is right here:

https://casino.guru/complaints

I'd say it's worth a try.

Is anyone having deposits at Brango take up to 3 hours to go to your account? Even after they have accepted it an everything?

Hello.

Any updates? I hope so!

Yeah I got my deposit 6 hours later and then the site was un secure the entire time I played. Even with no history in my browser. Not good

That sounds fishy. Have you received any statement from their customer support? Considering their high safety index on our website, it's quite worrying 😕

It will not ett me even try to do pay out cause of verification Ben waiting had sent emails no one reply I just want some help can't even he to a live chat an wen you call its a different language

They won’t even respond to me asking about site security. It’s not a safe casino to play on. I would highly recommend casino Guru to give players a fair warning on Casino Brango for there insecure site. They should not be labeled as a safe casino.

Good point, and thanks for sharing. Though, we prefer to investigate first.

Could you also inform the proper person by using the update feature, please?

Visit this tab and scroll down. Your cooperation is highly appreciated.

Would be good to know the source of those screenshots - which app or tool spotted the issue, can you tell, please?

Sorry to hear that.

May I know when was the last time you were in contact with anybody from the casino? What was it about?

Some casinos are pretty short on staff these days, but keeping players informed when the KYC is running should be a high priority. 🤔

I was responded to 2 hours after I showed them the pictures of the site security (4th time) they avoided it completely by responding with the "casino tries there best to give everyone a fair shot" They wouldn’t acknowledge that I was asking why the site wasn’t secure they avoided it 4 times. They know why, because they make it not secure. I don’t get why me? I have deposited at least 7 thousand in the casino and I have withdrawn around $1800 in the last 6 months. That’s what is irritating I haven’t done anything other then play and the casino has greatly benefited from me. Google Chrome spotted the Sight security it’s a very accurate search engine. I would recommend it to anyone.

I appreciate your follow-up.

You know the quality of the reply relies on who you were asking, I'd say. Probably only the technical department is capable of a reasonable response in such a case. So, who were you asking, please?

I have never encountered such a warning for instance - in any casino, Brango included.

Despite that, we evaluate players' feedback so, allow me to remind the Update su feature.

Do you plan to use it, please?

I understand you are more or less quite dissatisfied with the casino because you seemed to be an unlucky player. Well, sorry to hear that.

I’m dissatisfied because they overlook your screen?? I’m not talking about luck. I’m asking why would the site security be so poor on there site? Is site security not important? Should I not be concerned by it?

I was not talking about luck either. I was saying the chat operator is capable of certain areas of communication involving bonuses and general terms. The operators are not trained to respond to security questions, hence you need to get to the proper department to get a proper and professional response.

That was all.

Hello all! I have a question about cashing out from a no deposit bonus on Casino Brango. I am so frustrated right now as this has already been quite a roller coaster. Took forever to get my account verified so that I can cash out. . . but I finally got the green light. Then I found out that I need to make a $10 deposit since I won on a no deposit bonus.

I deposited $10 BTC over 1.5 hours ago but my deposit still hasn't hit. I have rarely been so frustrated, to be honest. Is anyone else experiencing long waits with Bitcoin deposits this morning at Brango? Just frustrated & curious, so thank you very much in advance for any help!

Hello, I see you have a problem with the deposit. It's still persistent and nothing has been credited to your player account ? Have you tried to check if the transaction was successful and the money left your account or bitcoin address ? I understand that you have doubts because when you deposit with crypto it should be pretty fast, I'm just trying to find out if there were any issues somewhere. 

Can you try to find out and let me know please ? 🙂

Thank you very much for your response! So sorry it took me so long to get back here. Casino Brango actually cashed me out not long after I made this post--very thankful for that too. I think the Block Chain was just congested or something. I truly appreciate your help with this! Take care ☺️