Booi Casino - general discussion (page 2)

I hope you won't face any issues with the casino in the future and generally speaking, you'll be satisfied there. It's not fun to look for a new casino to play in over and over again.

Do you have a personal bad experience with Booi Casino or why do you think so?

During this time of play, in all that I've played, there is a cycle, RTP always in favor of the casino, NetBet, MelBet, Leo Vegas, Mrbet, etc... I'm limited to a few for payment reasons to Brazilians, but among all that in the short period I got the most profit on Booi, but as I said, short period in medium and long will be the profit from the casino, you can get it in others and a kind of combination... pragmatic, playGo, live, etc...when you don't want to pay it's a sadness.

Good night guys and Daniel, how are you? Today I made a withdrawal of 1,000 BRL on Booi.com, I checked all my documents before depositing, when I made the withdrawal I received an email that the payment was going to be made in 2 hours, 10 hours have passed and they still haven't paid me I talked to the support, they said that the company that received the payment is having problems and it's a lie they haven't processed the withdrawal so far, can you help me Daniel please and send them a message, they've already been stalling and they're asking me stalling, I still have more money to withdraw

Hello, to help you please submit a complaint first. You can do so here.

However, I would give it a few more working days. What payment option did you choose, please?

They rejected the withdrawal and returned it to the casino balance, they told me to withdraw the withdrawal again, I did the withdrawal through pix again and they rejected it again, today I made a small deposit through astropay and tried to withdraw through astropay they rejected the withdrawal through astropay and in addition I had been charged 10% to withdraw through astropay for the fees and they didn't want to return it, but since they don't pay it wouldn't make any difference. I asked them to cancel my permanent account so I wouldn't be angry anymore, that's what they did at the time, that's my experience at this casino, there are several other top casinos, try to get away from them. thank you all hug

Well, I am eager to see what our complaint team learns from the casino. I see your point, maybe you should wait a bit before closing the account, let's see.

If they charged you for a withdrawal that was never sent to you, then of course, it's not your fault. The problem is that you already closed your account as you said. Do I understand correctly that you don't have any balance on your closed account anymore?

Daniel I tried to withdraw 3 times, 2 times through pix, I made a new deposit through astropay to withdraw more even then they returned the balance, when I went to look in the withdrawal history it said rejected, This makes me very upset, after I tried to withdraw 4" 3 times without success I ended up spending everything. At stake.com casino they pay me in hours, they are super honest, but I like to know new casinos because I don't know if it's my impression, but when I register and start playing I win a lot in slots lol, let me ask you besides stake.com which other casinos are honest and pay fast? I would like to say that I love your site and its contents , they are top notch , helping many people without charging anything in return , no words to describe your work , thank you very much for your help . Hug

Hello there, I checked our list of the recommended casinos for players from Brazil as well as user reviews.

The whole list is here.

According to the user reviews score, I would try this one. Hope it helps a bit.🙂 I would also like to thank you for your kind words.

I'm glad you like our website and I hope you'll find what you're looking for. If you choose one of the recommended casinos that Radka suggested here, I believe you shouldn't have any issues there.

Thank you so much Radka 🙂

Thank you so much Daniel 🙂

You are welcome. 🙂

Have you chosen your favorite one yet? If so, feel free to write your next user review.

Good afternoon Radka, how are you? Is the casino funplay.com reliable? Could you tell me

Hello there.

I'm fine, thank you for asking.

It seems you are interested in the casino we have not come across yet. Please post a full link here and we will check it afterward. Thank you 🙂.

Hello all, @Radka, @Daniel, @robertorrx1,

There is a big misunderstanding because there is no such problem with user "robertorrx" in Booi casino. 

As far as I can see it was another case, the player had an issue with the first payout on Pix, our support asked him to submit a new withdrawal request on Pix but instead of this, the player tried to withdraw his winnings to AstroPay account. It was restricted and the player has lost funds while playing. On January 18th the player has closed his account in Booi casino. 

I assume that all next complaints are related to another casino.

2 @robertorrx1 I kindly ask you to stop discussing other casino brands in this thread. 

With regards, Booi team

Hello,

You are correct - I see the problem now as well. I'm going to sort posts out so only those relevant to Booi Casino will remain here. Thank you for bringing this to my attention.

Hello,

Can you provide the passport? Because if so, there is no problem at all, I guess.

Did you know, that some casinos even do not require verification until your withdrawal or balance hit a certain threshold, other casinos simply ask for a further security check, however, the reason can be the same. There are also unscheduled random checks, that's normal too.

I'd say that it's shadier not to cooperate during the KYC, don't you think? 🙂

If you don't like the business standard, maybe you can try some of the anonymous casinos - no KYC at all.

Hello again,

now that you provided more insights it makes more sense to me. Though I did not "accuse" you of being uncooperative, it was a demonstration of what would seem suspicious when it comes to verification. To me, it seems that the casino simply needs an additional personal document to verify you. Did you tell them that you don't have the password?

But what I already explained is normal and the casino can ask for additional documents to make sure that KYC is clear because it's their responsibility to prove that it's "really" you. Since the casinos don't have the luxury of meeting you face to face, such situations simply happen.

If you feel that the casino is unfair to you, submit a complaint, then we shall all see the response. I do not know what seems to be wrong with your driving license, I would ask the casino about that. Anyway, we do not motivate any players to play in casinos, we review casinos, and part of the review is to inform about allowed and restricted countries.

I honestly think that punishing a casino for being precise with KYC would not be good, we penalize casinos that are acting against fair gambling. A appreciate your concern of course.

Feel free and read more about the fair gambling codex here.