Booi Casino - general discussion

If you want to discuss anything related to Booi Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello there,

I'll be glad to help if any issues occurred with Booi casino. 

All the best, 

I will report my first withdrawal not yet processed by Booi casino, the casino emphasizes payment within 2hrs (reserves the right of verification within 48hrs), I waited for the 48hrs period, and I did not have the withdrawal cleared, the deposit was via Pix ( instant deposit system in Brazil), withdrawal by the same (Pix)....chat reports a technical problem, which can take up to days...I have my withdrawals on time in other houses, including PlayFortuna, of the same Group, I feel Annoyed me, after 3 years of online casinos, I look for casinos with fast and reliable payouts. So in this case, a rollover of 30x equivalent to 22,500.00 BRL was completed, my account was verified before depositing. Waiting for a quick solution, after all we don't play in term, we pay first... Thanks in advance to Forum Guru!!!!

Hello @MarlonMK,

Congratulations on winning! 

But sorry for this delay, we will try to solve the case ASAP.

With regards, Booi team

Thanks for the answer, I'm waiting for the solution to the withdrawal, I liked the layout of the casino, I liked playing at the casino, I hope it gets resolved so we can continue playing and having fun in this casino.

12 days after my withdrawal request and still not deposited, until when will the casino postpone my withdrawal?

That's strange. Withdrawals shouldn't take 12 days. Even wire transfers are faster.

Something unnecessary, nice casino, but be an alert for other players in the community...MelBet, 1xslots, almost instantaneously, Leo vegas, Mrbet, Twin has paid in one day...That kind of attitude sounds bad, as I said before above, trust is something the casino should have at the very least, after all we spend and when we win, and when we win, it takes a long time to pay or not to pay is swindle.

That's true, if you don't receive the winnings within few days, I'll try to contact the casino on my own.

Daniel canceled again today...The pix is very simple, it's my CPF or Phone both verified, now there is a divergence in the number in my CPF registration, but according to Support this does not influence the withdrawal, so the question remains, Don't take the data from the first deposit to make the withdrawal pix, or they don't have their pix working.... I didn't understand so far.

Will they solve my withdrawals or is it difficult? do the following send me the email, i'll send you the deposit buyer per pix, just use the same key to pay me... I'm extremely angry with the casino, technical excuses, this or that and in 15 days we'll continue in the same situation, I have a withdrawal now of 5500.00. And another 1000.00 on balance...I want my winnings immediately! Disrespect to the customer....

I'm trying to contact the casino representatives regarding your pending withdrawal. Hopefully, we'll manage to get a reply from them.

Thanks Daniel, I even suggested that they cancel again and that I make a withdrawal for bitcoins, I should solve it since the company that was hired couldn't make a simple pix...but they told me they don't authorize it through the chat, I see that the casino doesn't want solve the problem.

The casino replied that they're working on it. I know it's annoying for you, but as far as the casino communicates with you and us, I believe it's just a matter of time until you receive your winnings 🙂

Subject resolved, after many attempts, support did not know the problem, which is basic and I asked him many times, if he would diverge in the withdrawal for having a wrong digit of the CPF....even with KYC approved...but anyway ....paid me, and I went back to playing at the casino! Thanks to everyone involved.

Hello MarlonMK,

It's a wondrous news! 🥳 I'm so happy it ended up this way, especialy after all unplesentaries you've experienced so far.

Enjoy your winnings!

I'm glad that contacting the casino helped and you got paid at the end of the day. It took a long time, but I always say that getting the winnings is the most important and then there's the rest 🙂

We have to praise when it's good, and criticize when it's bad, but the casino has surprised me, it's good to play in it, it's fair, paying, site show, best casino along with playfortuna, which I've used in 3 years of online gaming. ..Only the support could give an improvement, service in PT, for better understanding.... Congratulations to Booi Casino.

It's always great to hear that casino treated player fairly in the end! Thank you for you post, you can even write your own user review for this casino, did you know that? 🙂

There is a gotcha method when they delay withdrawals like this. You might have another issue and they will have new terms that were not present when you deposited again and that's that. Please be careful with them, I honestly suspect they either will fix their RTP against you or the next major winnings having new terms that were not present when you started