BoGamba Casino - general discussion (page 2)

Cool - nice to hear something sooo positive! ✨👌

What about the support? Are they supportive enough, kind, patient, and knowledgeable?

Nice! On the other hand, there is a huge difference between 1 or 10-dollar stakes when it comes to the consecutive dead spins 😀.

No matter! An awesome 1k x win! 👍✨✨👌

they are weakly aware about crypto deposits and crypto withdrawals, the operator in the chat told me they should verify their crypto wallet, in the likeness of a bank card, (although this is technically not possible), but the financial department brought everything out.

Yes, and the tag was not needed, this is the last century.

It sounds more like a beginning of a sad joke. I agree crypto doesn't come with a debit or prepaid card, as far as I'm informed. 🤦‍♀️🤔

Not sure I follow, tag was not needed? Probably the auto-translate forum feature is making fun of us again.

Exactly, but most importantly, the winnings were withdrawn

When withdrawing to crypto, they need to enter the wallet address, and the tag of this wallet, in fact, this tag is needed

Now I see! It was my poor memory rather than the translator 😀.

Sure thing - wallet's tag!

I appreciate the patience you're showing me...

I'm glad the withdrawal worked out in the end!

The operator in the chat said that on the weekend, the payment of winnings will not be made, the accounting department is resting

Hm, I think it's common in some casinos that winnings are not paid out on weekends. But besides that, do you have any problem with not being able to withdraw or something like that ? 

Hi, Jaro, I wrote a complaint,

They wrote that banking operations are not carried out on weekends, except for crypto.I have a deposit, a crypto withdrawal

Hi, I noticed that you have already created complaint and that you are waiting for 3 days. Of course I didn't know that crypto withdrawals are allowed on the weekend, so thanks for the clarification.

However, I would also say that as mentioned in the complaint, we give casinos 14 days to resolve the withdrawal. So it will be necessary to be patient and wait. Anyway, if you have any new information, feel free to let me know. 

Hello,

For me it's about me being like others. If you have reported here about the payouts from Bogamba casino, these are not paid out or no one has reported this.

Well, I made a withdrawal a week ago and it hasn't been paid out to me yet.

The live chat says every time yes, we have nothing to do with it, it's a separate department, but we'll pass it on again and again.

As I said, nothing has happened for a week now. I sent an email to support but haven't received a response yet.

As I read you should be patient for 2 weeks, I'm just making a note of it now.

I would be happy about your help.

Best regards.

Hi, I'm glad you're coherent and that you've already noticed that we give 14 days to casino to resolve the withdrawal. You've been waiting for a week and I absolutely understand that you don't have the best feelings when even support doesn't answer and you don't know where you stand. An answer as to why it's taking a week would certainly be appreciated. 

However, if the problem persists and another week goes by without you finding out anything new or getting any money, we will try to help you by recommending that you file a complaint. 

So will it be possible to update us as the situation develops ? 

Hello, thank you for your participation.

Nothing has happened yet, they always say it will be processed as quickly as possible.

Supposedly it's due to the high payout traffic they have 😀.

Well, I'm patient, thanks.

Sometimes it is the case that casinos have high payout traffic and it can be a problem, but we believe that in 14 days such a problem should be solved. However, we'll see where the next few days take us and whether you'll be able to get new information or whether you'll get your money. I hope it will be soon and you will enjoy it. Fingers crossed.  🤞😊

Let me know again, there's actually nothing new. The same answer over and over again that is simply copied and pasted from the live chat, sorry we will pass this on to the finance department. I don't think this casino plans to pay out anything, I mean it doesn't even cover the losses I deposited there.

Well, it will soon be 2 weeks, and I hope you can help me.

Thanks.

So it's a pity if you keep getting the same answer because it would certainly be better to have a more specific one. That's why I think it's good that you have a complaint, so if the casino fails to give you the money, then we will try to help you. We'll see how it all turns out, but I'm a firm believer in good. I wish you the best of luck.