BoGamba Casino - general discussion (page 3)

Hello,

Yep, I think they won't make the payment for the next 7 hours.

So please ask for your help now.

It's still the same statements like, we'll pass this on to the finance department.

Nothing more comes from live chat than that.

Thanks.

Hello, it must be hard, yet be assured you did all you could the moment you submitted the complaint here.

There is still some hope the casino will process the payment before our team steps in.

According to the preset timer, there are 6 days left. I'd love to say something more positive. 🙏

Hello, the situation is still unchanged.

The casino doesn't respond to any emails from me, the live chat keeps repeating and repeating the same thing.

I don't know why they can't manage to transfer the money.

I understand that this is certainly not a comfortable situation, and I would certainly be as upset as you are if the casino did not give me any relevant answer and just kept repeating the same thing over and over again. 

However, the complaint is still open with us, so we'll see where our team gets to. I firmly believe that we will be able to help you alternatively that you will get your money. But for now we will have to wait, although I hate to say it. Take care. ☘️

I won 3.5 thousand dollars in a no-limit game. I was incredibly lucky and got a x17000 multiplier. But the casino has not paid out my winnings since the summer. Communication is only via chat. But in the chat they say that they are not solving anything. Bogamba does not respond to email. I have been waiting for my winnings for 3 months. But I had already lost all hope. I want to warn players that your biggest win in life may be a pain if you play at Bogamba Casino.

Hello, that's very sad to hear.

Can you tell us whether you received part of the winnings or not at all? Has Bogamba Casino ever paid anything out to you?

I would be happy about an answer and experiences.

Hi, I can see you've been in trouble with the casino for quite a long time when you say it's been since the summer since you didn't get your money. What is the casino's reason for not paying you out and not dealing with it ? Did you play with the bonus or with real money ? 

Anyway, I wonder why you didn't come sooner when it took so long, I think you've been waiting too long. 

Let's see if our team can sort something out with your open complaint, but I really hope so. I'll keep my fingers crossed for you. 🤞

Thank you all for your support. The casino paid out $2,000. But he refuses to pay another 1600. The support chat can't help. No one answers emails(

Well, I'm certainly sorry if you can't get to another answer. 

As for the money you received, the $2000, did you receive that sometime around this time or in the past? As for the other $1600, did the casino give any reason why it took so long or why it didn't pay you out ? 

Anyway, our team will definitely try to help you in this situation and we will see what they can do. If you get any new information or if the money comes in, please let us know. Take care. 👍

I received $2,000 back in August-September. And now, the casino has not paid for almost 3 months. When I write in the chat, I am told that the request has been forwarded to the finance department and that I will receive the funds as soon as possible. That's what they said in September. This is what they say even now in December. The chat operator answers with clichéd phrases and only says that he does not deal with withdrawals. I wrote to the mail 4 times - I did not receive a single answer. I am attaching screenshots, I just wrote to them again.

Yes, so you got your first money in the summer and as for the next ones, they haven't arrived yet and the casino keeps repeating the same phrase over and over again. It's definitely not nice if you don't find anything relevant in the context of your withdrawal and it's the same song over and over again. 

However, it was the right thing to do to file a complaint and I hope that our team will be able to help you. I'll keep my fingers crossed that everything gets sorted out as soon as possible and you get your money. If you have any new information, please feel free to share it with us. Take care. 

Hello,

This is the same text as me.

Get it almost every month now, this is simply copied and pasted into the chat.

They haven't paid me anything yet, I'm still waiting.

Hi, it would certainly be nice if you used the "reply" button, at least we'll know who you're replying to and the player will be notified of your reply anyway, so you can shorten the time to reply. 

However, I see that your complaint is still open and Kristina has taken the necessary things from you so far to move the case forward. It is certainly not nice if the casino keeps repeating the same thing over and over for so long and just keeps giving the same copied answers. How long have you been in this position ? 

Anyway, I hope everything gets sorted out and you get your money in the end. If you happen to have anything new, don't hesitate to let us know. Good luck.

Hello,

The whole thing has been going on since November 16th, 2023. Unfortunately, that's not nice. But that's the last time at the casino, yes the chats are always the same.

I see, so basically you got nowhere because the answer is still the same. I think it's been quite a long time since this case has been dragging on so it's certainly good to have an open complaint.

So let's see what our team can sort out and I firmly believe that it will all work out in the end. For now, we will have to wait and see how it all develops. If you have any news, let us know.

Hello, as I can see today the live chat is no longer available.

I tried it on several devices and browsers, the live chat is no longer there.

I wrote an email to the casino, but they haven't responded to a single email yet.

That means that there is no longer any possibility of contacting the casino, thank you very much.

I was also unable to find a live chat on the website. The contact options seem to be limited only to emails. That's really insufficient, especially when you say they didn't reply to you 😕

We've been waiting for this for a whole month now, it's just sad.

I'm wondering if my bank can refund the money I deposited!!! Do you have experience with this? Have deposited with a MasterCard debit card.

I would be happy to hear about experiences with this.

According to the complaint's development, I'm beginning to think reaching out to this casino through our Resolution Center be a challenge too. 🙁

Maybe you'd like to know that normally we give the casinos a second chance to respond, meaning an additional week is available for getting in touch with the complaint specialist.

If I were you, I'd ask the bank whether the chargeback is truly possible, even though I would give the complaint a chance.

But it never hurts to take one step ahead. 🤔

Hello, yes exactly right. I'm happy to give it time, but I'll still ask the bank.

It really seems that it is a pure casino that cheats directly.