BoGamba Casino - Player experience delayed payment.

Hi, the casino has not been paying out winnings for 3 days.The support is writing some nonsense. They do not have payments on weekends, banking operations are not carried out, with the exception of crypto.When they do not say they will pay, wait, the account is verified, I have already received money from them, last time it was fast, but now it is not clear.I asked why the casino doesn't pay me, maybe the casino has financial difficulties, they reacted extremely harshly that it's not my business.I write to them, if the support does not want to receive such questions, pay the winnings on time, they are silent.

Dear dmitry87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi, the deposit in the casino takes 2-3 minutes, why should I wait for a win for 3 days already.They said in the chat on Friday that the payment is processed up to 24 hours

on Friday they said they would pay

on Saturday they said that the accounting department does not work on weekends

on Monday they said that they do not make bank payments on weekends, with the exception of crypto.

I wrote to them that I wanted to get my winnings in crypto, in the chat the operator apparently realized that he had said too much, and simply began not to answer specific questions

Thank you for your reply, dmitry87. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

I’m bad at English, I’ll write in Russian, and then you’ll understand😃

I won money, on the clock, Friday had just begun, in the morning I wrote to them that the withdrawal was completed, they answered in the chat, payment until 24 hours, I waited a day, wrote in the evening, the operator changed, and said wait everything is ok, but nothing came , on Saturday they started talking nonsense about the finance department that doesn’t work, on Monday it turned out that on weekends it seems like crypto currencies are being withdrawn, I asked for the email of the finance department, they gave it in the chat, but this email is where all the spam and advertising from them comes from, I I really doubt that the operator gave me the correct email. I asked a specific question when the payment will be made, they are silent, I asked if the casino has problems with money now (anything can happen), in response the operator got angry, like it’s none of my business, what is the financial situation of the casino, that I don’t have any other problems. I wrote to her that I have one problem, I can’t get my winnings, and I don’t receive an answer when they pay.

It's been 10 days, the money has not been paid to me, they constantly say that the information has been transferred to the finance department, and nothing happens

Sorry for waiting long, but live support unfortunately cannot do anything except forward it to accounting, because we don't handle payouts.

Your withdrawal has been sent again to finance department, I really hope it will be processed in shortest possible time.

Thank you for understanding.

I have been listening to the same thing for 12 days, they answer according to a template, they do not give payment deadlines

Thank you for your reply, dmitry87. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed?? Did you use the same withdrawal method in the past? If possible, please post a screenshot of the most recent withdrawal history here.

Have you accumulated your winnings with or without an active bonus?

Hello, after 13 days, today the casino paid out the winnings, the claim can be closed

Dear dmitry87,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru