Bizzo Casino - general discussion (page 9)

So, it has a great outcome afterall. I'm glad for you. How long did it take at the end, and which payment method did you use?

Does anyone know who runs bizzo? The website says Techsolutions nv but they have a website with an email address that doesn't exist. Does anyone have any experience?

You here at Guru also say Kahnawake, but I don't think that's right.

Well, the owner is- TechSolutions Group N.V. as you can see on their website so we have mentioned it as well in our review. 

Kahnawake is a license that the casino has received, and that is not the same thing. I also see the Curacao license which they also have according to our website. 

So why are you asking, are you in trouble here? 🤔

No, but I had some difficulties. 🥴 I'm just interested. Bizzo no longer has a logo that can be used to validate the license.

Have you managed to solve those difficulties?

Our data team checked the licenses, and they are valid according to our information.

Good day. Thank you very much for the support and follow-up provided. The situation was resolved and I was able to collect the money.

Greetings!!!

Good day to you too!

It's cool to hear it all went well in the end! Perhaps you could remind me: how long did it take for you to get the money from the day you submitted the withdrawal request? Just to summarize it up. Thanks!

Does this mean that the related casinos with the same management are also sister casinos at Bizzo?

for example, access self-exclusions together?

Well, it should work like you say, but unfortunately, many times we have witnessed some difficulties. That is why it is always best to check it out with the support of the casino, just to make sure how things are. Also, whenever you make this kind of conversation through the live chat, keep screenshots of those and save all the emails regarding it as well. It is just in case you'll need to show some proff in the future.

Have you had this kind of experience with some sister casinos, perhaps?

Hello Romi,

yes, I opened a complaint. I've been excluded from several. And also from one that is listed here at Guru: Avalon78. I don't know what relationship they have to each other. And it will be difficult to prove it for the others because I don't get any information. Difficult case! 🥲

Hello. I hope that our team will be able to get you some help with your complaint now. It is pretty complicated, as you said, but I am sure that they will do everything they can to get it solved in the best way possible.

I believe that these two casinos have the same management, according to our information.

I am keeping my fingers crossed for you.🤞

Hello Romi,

Exactly. They also link each other as partners because they are members of playamo. And when it is said that they don't know anything about each other or access each other, then I don't believe anything anymore. I sent this and the proof of the exclusion to Tomas. I hope it ends fairly!

I read it in your complaint, and Tomas will surely continue to investigate. Just, please give him some time to do that, as we work on many complaints right now. He will surely get back to you within the timeframe, as you can see the timer on your complaint "ticking."🙂

You know, Romi, I just don't understand. The complaint should be rejected because there is no guarantee that you will be excluded from all of them. Then I don't understand the meaning of the same management at all when I can register at the next one straight away, even though the same management works there. For me, that is incomprehensible and completely irresponsible. I have been excluded from all 13 partner casinos, even though I wasn't registered there. I wasn't registered in all of them. I don't know some of them at all and yet I'm excluded and banned from them. Then I really ask myself why if they don't work together?

I can understand your concern and you could be right here. Please do not hesitate to write it to Tomas as well, and express your concerns in the complaint thread. Hopefully he will be able to find out something more regarding this whole situation.

I really hope there will be a positive ending to all this and am keeping my fingers crossed for you.🤞

bizzo is one of my favorite casinos, they have fast withdraw and offer lots of deposit options.

moreover they have a rly kind vip manager service. at all this casino is pretty solid and definetly in my top 3

Hello, when you say that the casino has fast withdrawals, how quickly do you usually have money in your account ? What payment method do you use ? The same one for both deposit and withdrawal ? 😉

Just a rip-off, really sad that almost every casino rips everyone off, it has nothing to do with gambling anymore.

Would you like to describe the situation at this casino, perhaps? Maybe we could even help somehow.

Good evening.

My name is Celina.

I made a deposit and played the game, but when I made the withdrawal I got a refusal.

When I contacted support, they asked me for a lot of documents, payment statements and so on and after sending everything, fixing only the date of my birth that I missed a number in typing, the site support tells me ( Ms Celina, everything ok now, just make the withdrawal ), I did it, I sent it to a pix in my name and CPF and what do they do? They take away my access to the AR, block me and withhold the total amount.

Look, I'm sick of the site doing this, for 320 reais.

We must unite to stop this, because I'm seeing a lot of complaints!

I can only conclude that this is ugly. This is theft!