Bizzo Casino - general discussion (page 10)

Hi, did you pass the verification, yes ? When the casino told you that you can withdraw, I find it a bit strange that they confiscated your winnings. Did you edit your birth date after verification or did you notify the casino ? 

Also, have you thought about filing a complaint if you feel that the casino has unfairly taken your winnings ?

Dear, good morning, how are you? It would be convenient for you to tell us which competent authority to file the claims with, because they are the lords and masters in disposing of our documentation and money. In my case, I make deposits via Astropay but they do not authorize withdrawals in the same way.

CASINO GURU FORUM staff, how can I make a formal and legal complaint and demand to these institutions?

CAN YOU GIVE US THAT INFORMATION????? They have no legal right to act in such a fraudulent manner. It is totally contradictory and criminal to give you the option of making a deposit through a means such as ASTROPAY and demand that you make the withdrawal in the same way when they themselves do not use that means for this operation. IT IS TOTALLY SHAMELESS THE CRIMINAL ACT THEY COMMIT, they do the same with bonuses etc etc.

I REPEAT EMPATHICALLY: WHERE A LEGAL COMPLAINT IS MADE OF THESE MEDIA WITH A DEMAND FOR REMUNERATION AND COMPENSATION FOR DAMAGES.

Thank you!!!

PS: Do not respond with the ironic and disrespectful answer that betting is voluntary etc etc (it is like someone telling you that you put the money in our hands, now go fuck yourself) because that excuse is not a serious response when they take over our money.

Oh, I thought you had filed a complaint a long time ago. 

So if nothing has changed and you are still having problems, I would recommend doing it here on this link. We will try to help you.

If you have something you would like to know ahead of time about our process, you can do so here and read this guide.

But why are you so angry ? You wrote a month or two ago and your case was settled according to what you wrote and you got your money.

Do you have another specific problem now ? 

Good morning.

Just to give you an idea.

I put in an amount of 30 reais and won around 330. I asked for the withdrawal twice and was denied, I contacted the support who told me there was something wrong with the registration, I sent everything they asked for, Driver's license, an account in my name with less than 30 days of maturity, and the payment of the deposit.

Then the casino told me that everything was fine now with the registration and other documents and that I should make the withdrawal again. I went and did it, and the next day when I went to check the withdrawal process, my account was empty and there was no money.

When I contacted the site, they told me that there was something wrong with my registration, that it wasn't accepted by their terms and that they would withhold my money and wouldn't go back.

I have this message saved in my e-mail.

Ridiculous attitude from a thief!

So you haven't gone through the verification process for what you're describing. If you feel that you have done nothing wrong and the casino has wrongly taken your winnings, you can file a complaint at this link. 

Our team will try to look into it and help you if possible, if you don't know why your account was closed and your money confiscated. 

Are you in ?

Don't act like geniuses giving sarcastic answers. If you were more professional, give me a LEGAL link where I can file a complaint with a lawsuit included, because what you do is called "Damages and Injuries against the person." I did file a legal complaint here in Argentina and the answer was that they can't reach you because you don't have offices here, you are an international organization, etc. etc. etc. That's why you feel untouchable, mafia style. A lack of respect for those of us who feed you and pay for your luxuries.

Don't act like geniuses by answering sarcastically. I filed a complaint for "damages to the person" with a lawsuit included and the answer was that you are an international organization that does not have offices located in any country and that is why you are free from lawsuits, that is, an untouchable mafia. YOU CAN SAY THAT TO THE PEOPLE who work that way so as not to be legally affected.

In a while I'm going to bet and responding to your sarcasm, they better not rig any game so that I lose, I'm going to make a withdrawal and you'll see how magically you're not going to allow it, and that according to you everything is solved and withdrawals should be made without any problem and with absolute normality, so here I'll leave each screenshot to expose them. That's because they don't respect the replenishment point that they so claim is on average 96%.

I'm going to love seeing the sarcasm now. Because I already have previous screenshots of the media that allow deposit but are not available for withdrawal. I'm sure they'll fix them immediately.

Greetings ...

Dear friends, good day.

These casinos talk so much about security etc etc, they are already beyond the UNTOUCHABLE MAFIA.

I made a considerable deposit at BIZZO casino 48 hours ago and the money disappeared. I checked with my BANK and the money was delivered to them, everything is confirmed.

I made the claims and I have no response, in fact the only response I have is that they ask for my patience since they are working on the case.

It turns out that they asked me for all kinds of documents regarding the deposit, obviously I gave them to them, I collaborated as much as possible. It’s been 48 hours and I have no response, so I requested that they show me the documents of the process of recovering my money, GUESS WHAT WAS THE LUCKY RESPONSE I RECEIVED? HAHAHAHAHA it’s funny what a mafia they are, THEY DON’T GIVE ME AN ANSWER AND THEY CAN’T SHOW ME ANY KIND OF DOCUMENTATION, I mean this MAFIA can demand all the documents they want under the pretext of security, what do we have to do? What happens to our security? They have their TERMS AND CONDITIONS but they do not respect our CONSUMER RIGHTS OR OUR CIVIL RIGHTS.

What do you think?

The level of arrogance and lack of respect from BIZZO has no limits. I am claiming a deposit I made and they made my money disappear and look what they responded to me: (they responded as if my claim was for withdrawals and the worst thing is that I discovered that the response is recorded in their system, meaning they don't care about the case and they send automatic responses as if they were making fun of the claims)

"Dear Player,

Please note that it is never our intention to make the withdrawal process complicated for our users, however, our Finance Department must follow strict anti-fraud policy rules to prevent any violation of our License, so that our Casino is safe to play for everyone.

We sincerely appreciate your patience thus far.

This is a quick update to let you know that we are still working on this and will be providing an update as soon as we have one.

Please let us know if you need anything else in the meantime.

Kind regards,

Casino Support Team"

Good afternoon.

Sorry for the delay, I've been off work for a few days.

Yes, I would like to be able to recover my value. They're extremely ridiculous with their attitudes.

They deserve a lawsuit.

Hello, the situation regarding a deposit that hasn't been credited to a player's account is sometimes complicated. I see that you have already checked with your bank and in the current situation you will probably have to wait for an update from the casino. I know it can happen, but only the provider knows exactly what is behind it. 

If you are unable to get your deposited money, please file a complaint and we will try to help you, even though we are limited in such cases. 

If, on the other hand, the deposit comes through, let us know. Hopefully it won't take long and it will be resolved as soon as possible. 

Well then, I see that you have succeeded in creating a complaint and so Kristina will be waiting for your answers to her questions. Would it be possible to respond to her ? 

Good luck in the next sequel. 

Good morning Jaro.

I beg you, if you know where to file a legal claim that really has an effect on these casinos, please give it to me, on behalf of all those affected.

It's been 96 hours since I made the deposit without a solution or concrete response in this regard. In fact, all the answers I received, both online in the chat and by email with support, were regarding withdrawals, meaning that they are automated to a single type of error, which also shows that the problem with withdrawals is caused on purpose, but that's another issue. On their page, when making the deposit, they state the following: "From 9 am to 5 pm, deposits are accepted/rejected within 10 minutes after the transaction is completed at your bank.

After this time, acceptance time may take up to 24 hours."

WE HAVE BEEN AT THIS TIME FOR 96 HOURS. They deserve a big lawsuit asking for a large monetary compensation for damages and losses to the person. They cannot always win. Instead of casinos they should be called MAFIA, they cannot do what they want and undo what they want and always end up unpunished.

As far as legal action is concerned, unfortunately I can't recommend it. If I knew, I would certainly provide it to you. I was referring to the complaint on our site. 

I might at least try to lighten the situation a little. I know I had a similar problem once when I made a deposit and was told that it can sometimes take up to 5 days depending on my bank. Even though the money left my account, I didn't have it in my gaming account. However, after about 3 days I had it. So it was my case in another casino, anyway you may have a different situation and I don't know what could be behind it. It's a shame that situations like this happen. 😕

I have been trying to get a 300 euro deposit to my payment method (bank card), after being asked for a thousand verification documents and accepting them all, I make my request for a 300 euro deposit, and they reply that my payment provider has been rejected. I contact them and they tell me to change the payment method, and so on. IT'S A SCAM

Hello, can I please know how long this whole situation of yours has been going on? I see that the payment method is at fault in this case and the casino has recommended you to use another one. Have you done so and are you trying to withdraw with another one or have you asked which one would be the best to use? I would probably start with this and try to be patient and work with the casino to get it sorted out as soon as possible.

I have 5,000 CZK on my account and I can't even withdraw it for anything 😡😡😡 I first made a deposit via paysafecard and when I wanted to withdraw money, paysafecard was nowhere to be found! So I tried other accounts and still nothing 😡😡😡😡 I have 5000 CZK there and no and no withdrawal, great right? 👌👌👌😡

Hello, I see that there were some difficulties with the selection. Have you contacted support, what should you do in such a situation when you did not find the same payment method for withdrawal and deposit? They should give you the best advice and recommend what you should do in this situation.

Will you please try it and let me know what they told you? 🙂