The player from Germany had been excluded from multiple casinos related to Bizzo due to problematic gambling behavior. They managed to register and play at Bizzo for a year. Their complaint about this issue was ignored, and they sought to contact the casino for clarification. The complaint was rejected because the incident had occurred more than a year ago, and self-exclusion from all Curacao licensed casinos at once was not enforceable. The player was advised to use the Self-Exclusion Assistance Tool to block accounts across multiple gambling establishments.
Bizzo Casino - Player seeks clarification on exclusion and complaint.
Closed
Our verdict
Other
Amount: €26,763
Bizzo Casino
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