HomeComplaintsBizzo Casino - Player seeks clarification on exclusion and complaint.

Bizzo Casino - Player seeks clarification on exclusion and complaint.

Amount: €26,763

Bizzo Casino
Safety Index:Above average
Submitted: 20 Jul 2024 | Case closed : 30 Jul 2024
Case closed Our verdict

Other

REJECTED

Case summary

3 months ago

The player from Germany had been excluded from multiple casinos related to Bizzo due to problematic gambling behavior. They managed to register and play at Bizzo for a year. Their complaint about this issue was ignored, and they sought to contact the casino for clarification. The complaint was rejected because the incident had occurred more than a year ago, and self-exclusion from all Curacao licensed casinos at once was not enforceable. The player was advised to use the Self-Exclusion Assistance Tool to block accounts across multiple gambling establishments.

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4 months ago
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This post has been made private by Casino Guru, as requested by the player.

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4 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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4 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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4 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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4 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
4 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
4 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
4 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
4 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
4 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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