ForumCasinosBitDice Casino - general discussion

BitDice Casino - general discussion (page 4)

2 years ago by ANAMARTIN
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15825 views 109 replies |
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1 year ago

I didn't receive anything and the casino doesn't say anything either

Automatic translation:
hugo23mfp
1 year ago

Hello hugo23mfp, we still have no clear answer if you tried to contact the casino via live chat or customer support email. To know if casino is willing to communicate with you is important information. Thank you

1 year ago

There is no such option on their website, I only contacted them here via complaint

Automatic translation:
hugo23mfp
1 year ago

Hello, allow me to explain that by submitting the complaint, you did not actually contact the casino. We are not BitDice's employees.

I find it hard to believe that there is no way how to contact the casino:

file

Would be nice if you could try to contact them directly. Let us know how it worked 🤞

Radka
1 year ago

I went in and got no response.

Automatic translation:
hugo23mfp
1 year ago

Hi, I see, your complaint is already submitted, let's hope now, the casino will be willing to communicate with our colleagues.

hugo23mfp
1 year ago

Can you say whether your account is verified, please? The way I see it, it is not, because you probably have not provided any documents yet - am I correct? I remember that you said there was no confirmation at all as well as no demands. This is truly important. Thank you.

Edited by author 1 year ago
1 year ago

Disgusting casino banned account

Support not responding


Worst Experience


Automatic translation:
tolikvecir
1 year ago

Hello,

you sound like you may need some help. Can you explain what has happened to you?

Radka
1 year ago

So I described everything, played it, and later received a block

Support didn't respond

Automatic translation:
tolikvecir
1 year ago

So your account was closed without a reason, right?

Sadly, we can only speculate about the cause. Anyway if you feel mistreated by the casino, we can try to investigate through a complaint.

Learn more about the process here and let me know what you think about it.

Edited by author 1 year ago
Radka
1 year ago

Well, that's what they decided.

Well, I just told all my friends about what happened, they now also bypass this casino

Automatic translation:
tolikvecir
1 year ago

And in the future I will tell you that this casino blocks its users


Automatic translation:
tolikvecir
1 year ago

Can you confirm that you had been able to withdraw your balance before you got blocked, please?


Radka
1 year ago

Unfortunately I didn't take a screenshot.

Automatic translation:
tolikvecir
1 year ago

Wait there

Automatic translation:
1 year ago

file

tolikvecir
1 year ago

Allow me to summarize now:

There is an active balance of $50,42 in your casino account at the moment, right?

You can access the account now, so what happened if you try to submit a withdrawal, please? I would also check the minimum withdrawal limits, to ensure you have "enough" funds to proceed, fifty dollars sounds quite low to me.

I also feel that you can try to ask the chat right now, don't you?



Radka
1 year ago

I don't have access before I took a screenshot

The withdrawal was cleared and then blocked

Automatic translation:
tolikvecir
1 year ago

Hello,

this is getting quite messed up. Earlier you wrote you had not taken any screenshots.

To be 100% sure, your balance was paid in full, and then your account closed without a reason, am I correct? There are dozens of reasons for the casino to close players' accounts, would be nice to explain though.

I guess you have no idea what possibly went wrong, have you?

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