BitDice Casino - general discussion (page 3)

i have the exact same problem kyc takes ages and they don't respond

same here they dont show up in my profile only got emails

It is sad. How long have you been waiting for your withdrawal? My friend has a similar problem. He has been waiting for about 2 weeks.

well its not even the withdrawl im waiting for ive been waiting on the kyc reply for over 70 hours now so who knows how long the withdrawl might take

Hello,

we allow casinos 14 full days to proceed with the verification and the first withdrawal. I'd like to believe that it's just a matter of time. I checked the complaints and all were solved so far:

I really had such a crazy big love for this casino !!!

A huge nr of member love me as a loyal and extremly nice guy ...

I providet alot of help to other and make chat room at top level.. with tip and rain ...

And It return this casino give me a withdrawal issue close/ deactivatemy account...! Its such an painfull period ..

Really bitdice do I / a member like me deserves this in return !!

@Mike @elon @bitdice

Hello,

may I know why your account has been closed, please?

Hello , thay told me due to security check..

I have been member of the casino for over 1 year ... now the first time I had a " big " withdrawal 450 500 usd then thay suddenly say this ... and olso I believe due I told them i will submit complaine to there casino license provider thay now want hold on the withdrawal.

Totally unacceptable unprofessional .

Hello,

It makes sense now. Allow me to say that it is quite usual that a huge win triggers an additional security check. The casino will most probably check your gaming history to make sure that the winnings are ok.

Kindly wait for the conclusion, please. I believe that nobody will solve this issue unless the check has been done.

Try to be patient, please.

Huge win 450n500 usd ?? Hmm yes if its 4500 5000 i understand many times I will 200 300 I withdrawal and get payout same day our next day once I had time lap of 6 days ..that compline is solve in your history.

No there is nothing wrong with my bet wins all are legality nothing it's just luck was on my side. Sure thay will security check it I allow it no problem but to not inform me and deactivate account without infor me is extremly bad ....

I find it out by my self, but it was not a suprice I have read many pleases that thay do so.... so it was so call expected this happens to me to.

Anyway i just hope thay payout med now after day er secure and satisfied.

And on the other side curacao- compliancy agent / manager had been informed about the case olso .

I ask you olso to please ask Elon our Mike what time thay will send my wins withdrawal.

Hello,

in some casinos, even 500 let's say € can trigger checks, I'm afraid.

I checked both your closed complaints and both are resolved at the moment.

I'm sorry I can't contact the casino, the complaint has been closed and I can see that you stated that your active balance was paid to you.

Hello,

your complaint is quite fresh, so kindly allow the complaint team some time to review it, also be prepared for further cooperation. The casino has a good reputation so I suspect they will collaborate with us and provide some explanation.

Stay positive, please.

where is my loot

I want my money

I won 186 USD I made the withdrawal according to their legalization of 150 USD I MADE THE WITHDRAWAL IN CRYPTO CURRENCY AND IT NAK FALL INTO MY ACCOUNT AND ON THE WEBSITE AFTER THE CONFIRMATION THEY GAVE 1 MINUTE TO ENTER THE ACCOUNT AND NOTHING CADE MY MONEY

Hello,

just for your information, this is not a Bitdice chatroom, so no one can check where your money is.

Do I assume correctly that after a couple of hours, the withdrawal is still pending? Can you tell me now, if your account has been fully verified, or did the casino ask you for verification?

Usually, you need to verify the account first, so kindly let me know.

Good morning, my account was verified, they didn't ask for anything I made the withdrawal and it doesn't even appear there can someone help me

Hi there,

so your account has been verified without providing any documents? I honestly doubt that. I would ask the casino support to make sure that you don't have to verify, or what is happening with your withdrawal. If you try to submit the withdrawal, what does it says? Any indications of what may be wrong, please?

Have you ever withdrawn from this casino before?

Let me know what the support of chat told you, please.

I never cashed out, I found out on the website here, I got the bonus, I played until I converted and real money, I kept betting and I won then I made a withdrawal of 150 USD in which they turned it into crypto and it didn't fall.

Hello,

so again: Did you ask the casino, please? I'm sorry, but those screenshots are useless, what am I supposed to see there?

The only one who can explain what is happening now is the casino, so let me know if you are in touch with the staff, please.

What about the verification, are you sure you don't have to pass it?

Anyway, did you notice the reply to your complaint, please?:

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

Let me know what you learned from the casino.