BillyBets Casino - general discussion (page 5)

Thank you for your help, I think your work is fantastic, you have helped me before and I have no doubt that you will continue to help me in the future, thank you again! 🙏

I guess my coworkers have to keep up the high standard. 🙂

Well, we can't always help everyone, but I'm truly glad we were able to help you, lets keep it that way.

I'll be here on the forum for every updates you may want to share later on.

When I say that they've helped me before, it was in another situation.

Even if they can't resolve every situation, it's good that there's someone who can help us resolve these situations with the casinos.

When these situations happen it's very frustrating to talk directly to the casinos, often, in my opinion, they hide in regulations that are not very fair to the players. Thank you

Self-exclusion ignored

Continued bonuses

Loss: €2,000

No response from casino

BillyBets allowed me to continue gambling after I had requested self-exclusion due to gambling addiction.

Not only did they fail to block my account, but they also continued sending me promotional offers to gamble.

As a result, I lost €2,000.

I have contacted them multiple times requesting a refund and explanation, but they have not responded at all.

This is a serious breach of responsible gambling policies and player protection.

I strongly advise others to avoid this platform

Don't worry that much; I understood. My colleagues will keep an eye on you regarding the current situation.

Perhaps, and hopefully, the issue can be resolved by direct communication from our side.

Hello, I understand that this seems like a failure. Could you, however, add more details to such a strong claim, please? A timeline would help us understand the matter much better.

Those promotions pose a complication, of course, but those may be sent indirectly by the casino, which kind of changes the relation to your request, but I get it feels off.

Also, your claim for a refund may be logical, but perhaps the caisno se things differently; hence, there has been no refund thus far. As you can see, those situations are often complex and need to be fairly investigated.

Would you be interested in such an investigation? I see you are quite familiar with the complaint feature.

1 year passed from my self exclusion but this doesn’t mean that you can reopen my account without my permission when you know that the reason that i closed my account is because i m addicted

it's been a few hours since the casino guru's deadline for a response, so I really hope there's nothing to worry about!

I'm sorry, but it seems like kind of a misunderstanding. Your last post is like coming from a very different situation, to be honest. Can you please explain what makes you say that? There is no active complaint against Billy Bets, is this perhaps the issue? However, in the past you mentioned gambling addiction, yes.

Just tell me in more detail about what feels wrong and maybe I could tell you something more appropriate. I would like to help.

Yes, I see the deadline too. No mention about postponing the case due to unscheduled occasions, so I expect Petronelka to get back to you shortly. Hang in there, please. 🙏

Okay, thanks for replying

Anytime. I'll check on progress tomorrow, just to see what has been happening.

Good morning, once again the deadline for a response from the casino guru is running out, and I'm beginning to think that they don't want to help me, but if that's the case I just ask them to tell me to think of other solutions!

Good day to you; it is probably not as you suggested here. Your complaint reached the phase where you get assigned a complaint mediator. Now the real progress is going to be made. The first few weeks are about gathering evidence and understanding what appears to be wrong and what the player is willing to provide.

Soon after that, you'll get "My name is Martina and from now on, I will assist you with resolving your complaint." I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible."

All is according to the plan, but I understand what you are saying.

I'm sorry, I don't want to put pressure on anyone, I just want to resolve the situation. Thanks again for your availability.

That's okay; do not worry. I imagine the complaint phases can look rather complicated. I can assure you that Martina is trying to obtain as much as she can from the casino. That's the current state; all is proceeding as it should. Try to give your mind some rest, please.

Can you explain the purpose of this bonus? It's just that the €35 will be used up quickly and you'll keep spending money. I didn't even ask what the maximum amount is, it should be €35 that you can win if you manage to bet more than €7000 without losing

I had a very negative experience with the BillyBets platform. After making some legitimate winnings, I requested a withdrawal, but my request has been stuck in a "processing" status for over 10 days.

I've already made successful withdrawals on this platform in the past, which makes this current 10-day hold even more incomprehensible and frustrating. Despite numerous requests via chat and constant reassurances from the operators that the process had been "expedited" and that there were no problems, the money never arrived in my crypto wallet.

To every request I make, I receive only standard, vague responses ("the finance department is working on it," "please be patient"), without ever receiving a transaction ID or concrete proof of payment. I feel cheated by a customer service team that promises solutions they never implement. I strongly advise against this platform for anyone looking for reliable payments. If your goal is to withdraw your winnings, this site doesn't offer the necessary guarantees.

I would not say that bonuses provide a purpose. Bonuses based on their limitations are either convenient or inconvenient. Thus if you, for example, take a bonus without knowing or understanding its full limitations, I would not say it is reasonable to consider it an addition.

Bonus on the screenshot is surely an offer I would not take.

In my opinion, such a purpose is solely for the casino, because bonuses are tools for luring or keeping players active.

Hello, I'm sorry to see the casino did not stay true to previously quicker withdrawals. Let's see what comes up in your complaint. A fair and transparent explanation would certainly be much appreciated. Or at least it would be a good start, I wager.