BillyBets Casino - general discussion (page 4)

Hello!

Does anyone here play at the BillyBets casino? Have you had any problems? I was offered a €30 bonus with a 200x rollover that I spent all night playing and in the end, as I was winning €900, they only gave me a real balance of €30! Has that ever happened to you?

Hello, wagering 200x, you say? If you do not mind a question, what made you take such an offer in the first place? 🙂

Well, to talk about a concrete bonus, I suggest starting with its terms and conditions because, to be honest, commenting on this without being familiar with the bonus won't benefit you at all.

However, it sounds like a very "intriguing" offer 😀 and I would love to see that though.

Hi, I accepted because it was there, it couldn't hurt, and because when I read the terms and conditions it didn't say anything about the maximum win being €30. Not only did I comply with the bonus rollover, I ended up winning €900, but only €30 was credited to my account as a real balance!!! After a whole night of wagering €6000, to have €870 taken from me was truly revolting!

I spoke to the casino's chat and was told that the maximum winning amount was in the email they supposedly sent me, but since I didn't even see that email, I only saw the bonus on the casino's website and that's where I activated it and consulted the T&Cs, I didn't see anything written about the €30, and when I asked support to show me where it was written they weren't able to tell me!

my intention on the forum is just to find out if anyone has had problems with this casino, as I can't find any mention of it on the site. I've already filed a complaint with you so you can help me!

Hello, that's exactly what I was afraid of, to be honest. Thank you for getting back here. Sometimes the offer focuses heavily on naming all the bonus pros, but only a little space is reserved for the limitations.

From my experiences an honest offer should always include a link to the concrete bonus terms with all the specifics included or to general bonus terms if the bonus is more regular, just one or two clicks away; otherwise it's truly hard to see those in advance.

Well, let's see what the others can add to that, because it is important to keep this topic in the spotlight, if you ask me.

according to your colleagues and I also looked it up, in the casino T&Cs there is a rule that says that winnings from a no deposit bonus can only go up to 5x the bonus amount, but it also says in the same rule that the rollover is 40x, in my opinion if the rollover amount is 5x more than normal, then the winnings limit should also be 5x what is written! They only increase the rollover limit, and not only do they not comply with what is written, which in this case would be 40x to 150€, but they increase it to 200x and only let you win the bonus amount itself, in this case 30€! In my opinion, this is a serious lack of honesty on the part of the casino! What's more, you have just over 24 hours to fulfill the bonus requirements.

Well, in my opinion, you're mixing two things together. Wagering requirements and maximum withdrawable amount are two separate conditions. Together they kind of represent the bonus overall quality. A lower withdrawable amount, such as a 5x amount won combined with a 40x wagering requirement, is not a very appealing offer.

I understand you disagree with such an offer, but if the rules are visibly shown, I would not say that a bad offer is a sign of dishonesty. From what you described, it seems that your expectations were different from the bonus works. It is always very important to have access to the current bonus rules; misinterpretation can happen, of course, but the rules need to always be visible.

In any case, I'm not familiar with your complaint, because I have no access to your data; thus, I'm solely responding to your forum posts.

What I'm saying is that in the casino's T&Cs it says that any bonus of this type has a wagering requirement of 40X, that's what it says, in my opinion if they're giving a bonus with a requirement of 200X, it has to have a different condition written specifically for that bonus, or they're misrepresenting their own rules and leading players astray!

I'm sorry, but I do not understand it very well. It seems that you use a sort of an example to express negative sentiment because you find the offer less appealing—makes sense, of course.

On the other hand, I guess we agreed that the bonus is not excellent, but do the current terms and conditions reflect all the conditions clearly, please? I'd say the bonus you took is what matters the most and should also be investigated in the complaint.

Yes, of course. What I'm saying is that there's really no rule about 200x bonuses and their withdrawal limit!

in the casino's T&Cs, when it talks about bonuses it talks about 40x with a 5x withdrawal limit, it doesn't talk about a 200x bonus, what should I expect in this case?! What I'm saying is that if you give bonuses that aren't included in the general T&Cs, which are the ones that appeared when I activated the bonus, and then you argue with those T&Cs, something isn't right!

I'm sorry, but I'm slightly confused. Let me try once more: The problem is not the max cashout amount you have been talking about but the increased wagering amount, which somehow rose from 40x to 200x, correct now? You also mentioned that this wagering requirement is not stated in the general terms and conditions, which can be okay if it is stated in the bonus section or directly in the bonus offer, for example.

However, as said, if there is no mention anywhere about such a wagering requirement, that's not okay. Based on the complaint, the issue seems to be primarily about the maximum cashout, so it may be best to update it if the situation has changed.

7.16 Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 30 CAD no-deposit bonus will have a maximum withdrawal limit of 150 CAD. Any winnings aboue 150 CAD will not be eligible for withdrawal

What I'm saying is that this is the casino's rule, no deposit bonus, with 40x and a 5x limit. And what the casino gave me, according to them, although I haven't seen it anywhere, was €30, with 200x wager and a winnings limit of €30 (1 x).

If the Wager is one point and the lifting limit is another point, then there should be a 7.16 and a 7.17! Not a 7.16 where it says it all!!!

I understand this much, thank you. Perhaps a brief recap will settle things a bit:

I was saying that each bonus should be equipped with associated bonus rules and limitations. Therefore, I asked you whether you could find those and how far they were from the bonus offer. Then I asked how the casino explained those special terms you could not find. And here we are now.

I just want to say that the casino should explain the issue, and the complaint should be clear enough for the mediator to understand. Sadly, even from the translation here on the forum, it is difficult to catch up because the meaning is quite often a bit rigid thanks to the autotranslator.

I understand that you are convinced the casino has changed something, likely related to wagering or the max withdrawable amount (I'm not sure what for example, the lifting limit you mentioned is supposed to be), and that the casino should clearly explain this and support it with precise rules. I guess we agreed on this point.

Yes, I think we agree on the basics...👍

I appreciate you helping me with this clarification and wish you a quick and positive complaint outcome.