Betsolino Casino - general discussion (page 29)

Unfortunately, such casinos are also emerging. It's a pity that it can't be identified right at the beginning, because I believe that many players wouldn't have come here.

Anyway, although I am sorry, there is probably nothing more that can be done about it. 😕

Did anyone recieved their money in the last few weeks?

Unfortunately no

I've tried to check the complaints and so far every one has turned out the same, the casino never got back to us. So I doubt anyone had a happy ending in their situation. You haven't heard anything from the casino either?

The two casinos of betsolino were extensively discussed by various boards. The cooperation was refused and put on the lowest level. Why does casino guru not do that? They do not react to the fact that there are players who are suing for far more than 50,000 dollars/euro. Total damage over a million.

Hello,

I probably did not fully understand what you expect Casino Guru to respond to. Perhaps a few points will address the topic anyway 🙂.

First of all, we do not engage with international law, or lawsuits. If a player is suing the casino, it does not ultimately mean the court will decide the case in relevance with our own approach. I imagine it sounds strange, but I'll try to explain:

Players from Germany are convinced they are correct to lodge a case against Curacao licensed casinos where they deliberately decided to play because, in the end, those players found out the casino to be "illegal" to them. Under such circumstances, such players believe it is ok to deposit and play in the casino and then ask for deposits once they lost all the money. From the law perspective, attronies would agree with this logic.

We, on the other hand, focus on the advantage such players would have over the casinos. From the other perspective, such players played without a risk of losing money. Such practice, for example, goes beyond the fair and, more importantly, also beyond the safe gambling lines. Consider it as an example, please.

Thus, we stick with our own codex - the Fair Gambling Codex instead.

Every player who has ever experienced unfair tactics from casino is welcome to submit a free-of-charge complaint. Upon careful examination and clarification, any casino crossing the fair lines defined by the aforesaid Safer Gambling Codex will be punished. Hence, I would not say we ignore players' issues. It's just the way these issues are recognized, inspected, and evaluated.

Feel free to brose the Complaint Section 👈 focus on the black points awarded.

I hope I didn't stray too far away from the subject 😀. Let me know if that makes sense to you. We are always willing to explain our principles and methods.

Is anyone taking legal action against the casino?

Good question, maybe it would be good to know. Did you resort to this or not?

Not yet, because I have no idea how.

But I would if someone helped me.

I personally don't have any experience with such things, but you could certainly find someone who deals with the same cases on the Internet or if someone could advise you. Maybe write an email to a lawyer or similar if it's worth it. I can't advise you from my position because I've never done it either, but I wanted to know if you were thinking about something like that.

The live chat hasn't been manned for days now... what a shame.

Not a good sign, if you ask me. A rather small, new casino, already with a lower reputation, that's always kind of risk. 🙁

not a good sign??? The casino hasn't paid anyone out for months and no one is doing anything... and if the live chat isn't available now, THAT isn't a good sign?!

That's no wonder the casinos are fake no one has ever gotten any money paid out they are being persecuted by the set and finally give up taking money from decent people the money is gone forever you have to understand that people in the end they win greetings to all ciao

Hi guys 5bonuses Casino is no longer available in Germany sister casino of betsolino .and I think that betsolino will have the same fate ciao

Well, I would say that Radka was talking precisely just about the live chat here. It surely is not a good sign if they are not responsive. Wouldn't you think so as well?🤷‍♀️

Despite all the other issues, of course.

Unfortunately, if the casino is not cooperating with our complaint team, as it happened in your case as well, the only thing we can do is to close the complaint as unresolved and give the casino black points, which will decrease its rating.

Did you experience some issue at this casino as well?

Would you like to share?

And would you say it's a shame or a good thing?

Because, in my opinion, it is probably for the better. What do you say?

Players from your country are safer to play only in casinos under the GGL.

No, wrong, I played from Germany and won 300 euros, they didn't pay, now the casino in Germany is closed, good thing

I have filed a complaint with German supervisory authorities

Would you like our complaint team to have a look at your case as well?

You can try to submit a complaint, and hopefully we'll be able to do something. Let us know, please.