Betsolino Casino - general discussion (page 22)

It was probably not the best idea to mention it, but I still firmly believe that the casino will try to resolve this situation. Lately quite a few players have been coming in with the same problem as you and if nothing is done about it, then the safety index can take a big hit. 

So I will wait to see if you have any news or not. Feel free to share then.

Well, I guess it didn't tell us much, so I hope they will manage to resolve their issues as soon as possible. But so far it's the same old song. I wonder if there will be some positive news in the near future. 

I think the same! There are better casinos, at the moment I am playing at another casino with success, best regards Giovanni

Tumblewins is a fake and scam casino. Cash out over weeks pending. No contact, no answer. Why casino guru don't let us to blacklist this tumblewins site?

Look at everything here, I warned about this site!

As I see you have a valid license and can complain photo

Hello,

Although I can appreciate that some players think blacklisting is a worthwhile practice, I am not too sure what the effects are. When you say you would like to ban the casino, do you mean to hide it from players? Shall its review vanish?

Assume for a moment that we "hide" the casino properties. Would others gain from it? What is your opinion?

Now all players are welcome to browse its user feedback, discuss issues on the forum, view the complaints, find out that we do not recommend playing there. Do you think hiding all of these would help others make informed decisions?

Most people at Casino Guru think that would be a bad call.

Regarding CIL, have you read this?

"Unfortunately, C.I.L. has no presence online and information about them is very scarce, so it is unclear exactly what is required of licensees for them to be able to operate. There also appears to be little attention to responsible gambling procedures, and no formal complaints procedure for players. This casts a lot of doubt on the safety and reliability of casinos operating under this license, and so players should be careful about which sites they choose to play at."

(https://casino.guru/licensing-authorities/curacao-license-2 👈)

Yes, as a player you always have to be careful where you play and maybe avoid these new casinos. We can only complain and wait until the casinos disappear from the market and only play in legal casinos. We only learn from experience and this board guru and other boards are helpful because in the end we are the ones who decide who survives because without players there are no casinos 🤷‍♀️

So I am glad that you are doing well at least elsewhere. I hope that it will continue and that you will also manage to solve the problem with this casino. 

According to the complaint I have seen, the casino should be contacted soon so we will see. 🙂

I think you summed it up pretty well. It's important for players to find as much information as possible and when you talk about fresh casinos it's especially important in cases like this. Most of the time we don't have much experience from the players right away and it's hard to evaluate whether a casino will be good or not. And that's why I would play in the ones that I personally have a proven track record and not have big problems. Over time I would probably look for others but I would be interested to see how other players have fared there and what they went through. Without that I wouldn't have deposited anywhere. 🙂

Betsolino has just responded to my complaint, but I still have very little hope.

I think it's more a matter of time hesitation from the casino.

Just wanted to let you know.

And what did they reply?

I think they’re just ‘buying’ extra time…

Hmm but so far no complaint has had a more concrete explanation. At least I haven't seen it anywhere. So I hope that we and you will get to it soon and it can be resolved.😕

That's exactly why I'm so skeptical. Always the same sentences without a reason, a length of time, nothing.

We also receive the exact same answer that Betsolino writes here in the complaints section via email or live chat.

Nothing will happen, more time = more money.

I saw that the Betsolino review on this website is gone?