BetPlays Casino - general discussion (page 12)

How do I know that everything is ok with my account? The support service said it was 24 hours, but the text message says it’s forever.

Dont you have customers to scam and accounts to close due to rule #3 and #9`?

Why are you posting fake comments here?

This is not fake

I just want to calm down, I can't wait for tomorrow, I still have money there

"  I still have money there "

lol. your moneys gone mr betplays scammer.

How am I a fraud

I don't need anything from you

why is a person from poland writing in russian..

nice try.

btw its тем более not тембрлее.

naverna ja pogovorju russkom jaziku luche chem tbi

whatever translator youre using mr scammer isnt good.

🙂. nice try.

I guess I'll start with the fact that we have some mechanisms and procedures and a system to evaluate quite a lot of things. 

So if you've been scammed by a casino, where do you file a complaint? Maybe it would be good to prove something first before you just talk.

As far as user reviews are concerned, I've already said that we're pretty careful not to let anything like that happen. Sometimes you can't catch it right away, but based on the feedbacks I see and therefore the "mixed", I wouldn't say that we try to accept fake reviews.

I would also like to know that how do we try not to publish the truth?

I don't know, I feel like you're pretty one-sided. I will say again that user feedback is mixed, that means it is neither good nor bad. When players come to our site and give 3 bad reviews and talk about how the casino doesn't pay players and other mistakes, do I also have to look for a pattern and say I don't accept it? Give it some thought. 

I would also correct you. Our site is not here explicitly to stop players. We are on the side of fair play, whatever side it is.

I told you to file a complaint if you get scammed by the casino. Then we can talk about other things because a lot of players can come here and write negatively and in the end it turns out that they are the ones at fault. So try to show that this is not the case in your situation.

Hi, what specifically do you need to know please? Do you play at BetOnRed Casino as you mentioned? I'm asking because you're posting in a different casino thread, so if you're playing in what I wrote, then I'd put your posts where they belong.

Self-exclusion is usually, to my knowledge, an action after which you shouldn't be able to return to the casino. 

You also mention a one-day SMS. But that doesn't sound much like self-exclusion to me. Usually you have to write clearly to support to take care of it. Sometimes it is not possible for casinos to do it right away but they should do it as soon as possible.

Doesn't the casino have some other responsible gambling tool that you can use to close your account at least for a while if you are worried about your money? 

Have you asked the casino for a withdrawal yet? 

I'll warn you just once, it looks like the player is writing to some other casino. It would be nice if you didn't attack other players. See what he's asking and do you understand what self-exclusion is? If you treat other players similarly, you will no longer be welcome on our forum. Try to calm down a bit.

My Experience with Betplays and Trustpilot: A Warning to Users

Hello everyone,

I would like to share my experience with Betplays and the process currently happening on Trustpilot, as it might be useful for other users.

I left many reviews on Trustpilot to share my experience with Betplays, but they contested my reviews, claiming that I never had an account with them. This was surprising to me since I did have an account and direct interactions with their platform.After this challenge, Trustpilot sent me an alert asking me to provide evidence of my experience; otherwise, my reviews might be removed.

I have provided Trustpilot with the necessary evidence, including [emails, screenshots, transaction history, etc.]. I find it unfortunate that platforms allow companies to challenge legitimate reviews, but I also understand the importance of ensuring that reviews are authentic.

I am sharing this experience to warn users to be cautious and to keep all evidence in case of issues with platforms like Betplays.