Betpanda Casino - general discussion (page 8)

Hello! Today BetPanda finally answered me and asked for verification! I sent them everything they asked for within two hours, I will wait for their response and will keep you posted!

I see that the case has moved forward, so I wish you a good and speedy verification. After this process it should be easy to withdraw the money, so I will definitely wait to hear from you. 

Good luck. ☘️

Unfortunately, I unfortunately showed them evidence and they don't care and continue on their way. They just don't want to compromise and in my opinion they won't even respond to the complaint.

I feel your frustration. Just hold on; the complaint has not been closed yet. Actually, today advanced to the most crucial part. Let's give it some positive thinking for now. 🤞🤞

Hi, tell me how long did you wait for the letter? My account was also blocked and support is ignoring me, they say wait for the letter by mail. Tell me what the casino requested? What documents?

If it is okay with you, may I interrupt?

Since your complaint seems to be about sports betting, I am going to assume that this is also connected to that. Perhaps you can try contacting these sites too:

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.safebettingsites.com/complaints/

Should be focused on SB activities. Are you in?

Yes, I played in the casino, not only bets, why they blocked it is unknown, and for some reason my complaint was closed, can you open it?

As I can see, your complaint was rejected because you said to our team that you played sorts.

As we don't have any department dealing with sports betting, we couldn't be of any help.

But now you say that you didn't only play sports? Why didn't you express it in your complaints thread as well, though?

Because I didn't think it was that important, I'm worried about why my account was blocked? Can you contact them to find out? And when will they give me my money back? I didn't break the casino rules!!!

If you also played in the casino, ask for your case to be reopened. It is probably easiest if you write an email to the person who dealt with your complaint and tell him that you did not only play sports but also in the casino and therefore to have a full picture, it is quite important. 

If there is any problem, don't hesitate to let them know.

I wrote a letter and a new complaint, but they are all being ignored.

Okay, I'll try to look into it and ask your resolver what can be done.

As soon as they asked for my documents, I sent them everything, since then they continue to ignore me and do not answer anything! On 21.11 I sent them the documents, today is 02.12, in LiveChat they tell me that they can not help me in any way, and do not know anything, and on e-mail they ignore me, although I sent them all the documents that they asked for!

I was also asked for documents, I sent everything. And again, no answer for 2 weeks, they don't know anything in the live chat. They don't answer emails

U should do like I did. Add one of the owners at whatsapp and they will probably send it to you. Can I contact you in some way?

Hi there!

I could not let the post slip. Regrettably, our forum lacks DM or PM support, leading players to temporarily share emails or other contact details while the other user is present, then delete them after the exchange concludes. I trust this information is helpful.

How to add them to WhatsApp? Do you have a phone number?

do you have a connection with the casino? help me solve my problem

A month has passed since they closed my account, two weeks ago they asked for verification, I sent them all the documents, but they continue to ignore me, they don’t answer anything, although I provided everything they asked for.

I have the same situation, I sent all the documents and that's it, then they ignore me