I am unlikely in the same boat. Banned account and no funds from my withdrawal, 91 Litecoin.
That is sad that yet another player has similar issues.
May I ask if you played at the casino games or was it related to sports, please?
How long have you been playing at this casino?
I've only played casino.
I registered my account in 29th of oktober.
They are not answering me on e-mails either.
In this case, you have done the right thing to file a complaint here.
As it was explained before, we need to wait 14 full days before we can intervene, though.
Did you receive any email with an explanation regarding the blockage of your account from the casino?
Yeah, I guees I just need to wait.
No, nothing. Literally nothing. It was just closed.
Such situations are never pleasant if they occur and the casino knows nothing. I think a lot of players would like at least some kind of answer as to what happened.
Anyway, that's what our team is here to find out if you can't.
Hopefully we'll be able to catch something soon.
If you happen to have any news, be sure to let us know.
Yeah.
No, no News. It's just silence. I've tried to reach out thru e-mails but they can't even answer me.
Everything is the same, they have been ignoring me in the mail for 11 days, in LiveChat they tell me that they will contact me by email, which has been ignoring me for 11 days xD SCAM!
Yeah I know. And then they are closing down the conversation in the chat. Either way they have out of liquidity or they just are rugging us all. The owners of the company should be sweaty. I've got all the details about them.
Yeah.
No, no News. It's just silence. I've tried to reach out thru e-mails but they can't even answer me.
Sad and also quite unprofessional. Being without an answer for so long would probably not please anyone.
However, it won't be long and if nothing changes we will contact the casino.
I wonder if they will answer us.
Everything is the same, they have been ignoring me in the mail for 11 days, in LiveChat they tell me that they will contact me by email, which has been ignoring me for 11 days xD SCAM!
In that case, I would already think about opening a complaint, because it's starting to get close to the 14 days that we give casinos to pay out players. Did you play here with any bonuses or was it necessary to verify yourself?
I only played Sports at this casino, there were no bonuses, they didn’t ask me to verify myself, just confirm my email.
Sketchy things.
I guess if they have plans to solve it they will answer. If they don't they will not answer you.
Sketchy things.
I guess if they have plans to solve it they will answer. If they don't they will not answer you.
Well, I hope that they will communicate with our complaint team when the time comes.
Otherwise, without them, we won't be able to solve the complaint, and they will get black points, which will negatively impact their safety index.
But let's not go ahead of things and wait for the next step in your complaint. Right?
Good morning, I too find myself with 4400 dollars sent to a wrong network. They no longer answer me to emails, the chat gives an error and telegram (vip support) does not answer. Until I lost everything was ok, answers in 5 minutes now absolutely nothing
Today thanks to the review I left on trustpilot they asked me to contact them again https://it.trustpilot.com/reviews/67235a0882da583d7a27b845?utm_campaign=review_replied_email&utm_medium=consumer&utm_source=ReviewRepliedEmail you too can try it
and I add that I looked at the statement of the withdrawal I made on the betting site and it doesn't appear..... at this point I think something has happened since the withdrawal of 4490 doesn't appear.....
I have also seen the complaint and I wanted to ask, also according to what you write, if the funds are not on their way. I guess we will have to wait a while and see how it is. Can you handle it? Feel free to let me know whether the money has arrived or not. 🙂
the withdrawal arrived on the wrong network the next day (October 30) but now I noticed that the withdrawal does not appear in the site's statement (I attached a screenshot in the complaint) so there is something wrong. I reported it to Betpanda support and they don't even see it.... the fact is that I have the receipt of the withdrawal via email
It's good that you have it emailed to you as a proof. Also good that you uploaded it to the complaint, our team will definitely take a look at it and see what can be done.
If they also write you something that would be worth mentioning, by all means share it, for now we will have to see how the complaint progresses.
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