Betmaster Casino - general discussion (page 4)

**Update:** I've already submitted absolutely every document the casino requested, even those that violated the law (like selfies and third-party IDs). For several days now, the casino has **completely stopped responding** and **hasn't released my withdrawal.**

There is no longer any pending proceedings. Only deliberate evasion and breach of trust. I will file complaints with **INAI**, **PROFECO**, and public forums such as **Trustpilot** and AskGamblers**.

This situation cannot be allowed to happen nor can it be repeated with other players.

I have 20,000 like this and it's only been a day and I'm already scared, I checked but I don't know 🙁 I was scared so many bad comments

Well, I hope they pay you because I'm already on my second month.

Well, I no longer see any logic in this verification and it seems that this casino acts without any impunity at will. No one regulates it and it doesn't even have the proper licenses to operate in Mexico. It has a permit from the Ministry of the Interior of Mexico of dubious origin that expires in 2035 and that is not in compliance with

And I think the only ones who can do something are the users themselves. Apparently, I will write some complaints with everything they have asked me for. Now they asked me for 5 more selfies, but without the chat, what they are requesting is ridiculous.

Well, I'll update you with my case... they believe that in the end, after requesting multiple documents, photos, selfies, account statements, and so on, the casino stole my money, blocked my account, and didn't give any explanation.

More than their terms say they can do it..

It is sad to see that there are these types of casinos in circulation that do not have the slightest respect for the players or for forums like this because they did not even give an answer to my very kind mediator Adam, nor for anything they do not even respect their terms, they only use them to justify their theft.

It's stupid. I saw that the casino still has some time to respond but when Adam himself says that he is trying to communicate with them but without their response, I guess there is nothing more to do.

Let's wait and see if something changes towards the end, although I'm not sure, but hope dies last.

If it doesn't, then the complaint will probably be closed as unresolved for the casino.

Thanks for the follow-up. I want to confirm that, like Adam, I've continued to try to contact the casino directly, but have received no response.

I've even tried to contact Betmaster's CEO, hoping to find out if he's aware of his team's irregular and possibly illegal handling of verification processes, including requesting third-party documents, which is completely outside of any acceptable norm.

For months, they tricked me with the promise that they would release my withdrawal, giving me the runaround, requesting documents, and assuring me that they would resolve the issue soon. But in the end, they confiscated my balance without a clear explanation. That's not a mistake or a fault; it's a deliberate attempt to unjustifiably withhold funds.

I've made it clear to the casino that their silence only confirms their lack of transparency, and that they are confiscating winnings without offering justification or following legitimate procedures.

Given this situation, I opened a public page to present the evidence in the case, and I also let them know directly. Yet, they chose not to respond, not even to Adam, whom they said they would provide information to, and then decided to ignore as well.

It's incredible that the casino chose to pay the price of losing its public reputation and credibility rather than release an amount like mine, which poses no financial threat to a betting house of this size. This makes it clear that this isn't a simple mistake, but a structured practice.

I'm grateful to Casino Guru for highlighting this case. These types of platforms must be held accountable to the gaming community.

You summed it up nicely but let's wait for the end. Sometimes what happens is that the casino just stretches it out and then sends what we ask for in the end. I'm not saying that has to be the case, but it might be. 

I feel sorry for your situation and I would hate to say that it will end negatively. But sometimes that happens. 

If it's worth the casino's reputation like you said, so be it.

Betmaster won't let me make my withdrawal. It sends me a link for account verification, which is useless. It already told me to open it from another browser. I tried it and nothing happened. It's just the day verification isn't possible.

Hello, so you can't withdraw the money unless you pass the verification and the link they sent you is not functional yes? Have you tried to ask if it would be possible to send documents by email or if there is an alternative? When you told them the link was broken, what did the casino tell you?

BETMASTER BETMASTER AND A THOUSAND TIMES BETMASTER UFF.. I'M A LITTLE LAZY TO TELL YOU AGAIN ALL MY ORDEAL WITH THIS CASINO THAT HAS FRAUD FOR 2 NAMES... BETTER I opted to go complain to the bank to get my money back... since they have half the internet bought with false advertising and made-up reviews... I recommend that if you don't want to spend months trying to get paid in vain, play somewhere else.

Maybe this synopsis and related content will offer some hints. I know you disagree, but you haven't been duped.

"The player from Mexico reported suspicious requests for photos of documents belonging to other people. The player expressed concerns about the casino's excessive and unreasonable verification process, which included demands for ID and selfies from multiple third parties who had made deposits to her account. Despite submitting numerous documents, including bank statements and personal identification, the player felt that the casino was using these requests as a tactic to delay and ultimately deny her withdrawal of 10,000 pesos. The Complaints Team attempted to mediate by contacting the casino for clarification, but the casino stopped cooperating. The complaint remained unresolved, and the player planned to escalate the issue to legal authorities while documenting similar experiences from other affected players. The case was marked as "unresolved," and the player was advised to file a complaint with the relevant gaming authority in Mexico. The casino requested that the complaint be reopened and provided evidence of the player's involvement in fraudulent activity. Consequently, the complaint was reclassified as unjustified."

https://casino.guru/betmaster-casino-mx-player-faces-requests-for-multiple 👈

Hopefully this won't happen again to you.

Well they can say whatever they want but I was never told what fraudulent activity they claim someone who only deposits amounts of less than 300 pesos with spei can do... however it took them 3 months to deign to respond with a vague response fabricated at the last minute by themselves, and as a last option to not pay, which is what they do with many users and of everything they accuse them of, they are the ones who do it. I did show evidence of how their support has several names in different places and they give their opinion as experts, but anyway, it is up to the users to decide if they want to take a risk or investigate a little more about the similarity of the complaints on the internet against this casino. I better opt for my bank to fix it.

In the end, it is always the word of the multi-million dollar company that enriches itself by unfairly confiscating profits and buying half the internet with false advertising and reviews against the user, since the bank decides who is the fraud.

Not sure I follow you, but I feel your pain. Best of luck with the bank, I suppose. Did you also notice the advice regarding the licensing authority? You may try that too.

https://casino.guru/submitting-complaints-to-regulators 👈

I am sharing that in case you are interested.

Thank you, I appreciate the understanding, but more than pain it is more of a little disappointment that companies are managed that steal SHAMELESSLY in front of everyone and that the process in which it can be exposed is so slow and people in the meantime continue to fall for the fraud, that is why they do not care much about what they do when it is discovered, they steal millions every day as they lack clear legal representation and they use mornings to register the casinos simply when the fraud is discovered they disappear with everything they stole, they change the name of the permitting company to cover up and continue stealing and it is very difficult for them to really feel the consequences of what they do to the users but well, everyone receives what they reap. I still want to believe that in some way there is some type of justice for these people.

Companies that steal millions every day, hide behind phantom permits, change names, and keep on looting. The legal system follows them, they run... and people keep falling for it. It's not random, it's a fraud with a logo and a website.

Hence, I would take your concerns to the licensing authority. By all means, it is the only official "judge." Perhaps your case would be viewed differently and I honestly do not think that this situation is about a general, constant fight between good or evil, as you still suggest. If I may offer a suggestion, it might be more effective to address your concerns directly with the ruling body rather than focusing on generalizations. This is a tangible action you can take, one that could potentially provide you with an alternative perspective on your situation with Betmaster. None of those "posts for justice" have the same potential, right?

I appreciate your suggestion, but I want to clarify that my case is already being processed by the competent authority, so it's not a matter of not knowing the official channels.

However, public visibility serves a different and equally legitimate function: to inform and warn other users of documented situations that could affect them.

This is not an "abstract struggle between good and evil," but rather concrete, verifiable facts that deserve to be exposed.

Justice publications, far from being ineffective, are tools that have driven change and exposed irregularities in multiple cases.

Therefore, I will continue to act on both fronts: legal and social.

Besides, isn't that what forums are about?