Betmaster Casino - general discussion (page 8)

I understand that it can be frustrating when a casino asks you to provide a lot of information. I can see that you are currently going through the verification process, so I would like to know what exactly they have requested from you.

You mentioned that you have probably submitted everything they asked for. What is the casino currently requesting? Have any of your documents been rejected, or has everything been approved so far? Also, how long have you been trying to complete the verification?

Hi, it all started on October 25th. I sent all my card information, photos of my documents, and even a picture of myself. I sent my bank statements; all my cards are in my name. I have all the proof of the transfers I made, and yet I'm still having trouble with my verification. They tell me they need my virtual card statements in PDF format, and some of my cards only have my customer number. But I sent screenshots proving that those accounts belong to me and are in my name. I already contacted the banks that issued my cards, and they told me they can't issue what they're specifically asking for. For now, I'm just waiting for a bank statement that's due on November 1st. They told me they'll only continue my case once I send it. I told them that until they confirm everything else I sent, I'll wait and see if that bank statement is all I need. But they say they can't tell me until I send the statement, and that most likely they'll add more requirements and keep dragging things out until I give up so they can keep the money.

I can see that you have now been trying to complete the verification for about a week. I understand that virtual cards have often caused problems at casinos and can still complicate the verification process.

If you already have the relevant statements, I would send them to the casino without waiting. It is best to provide everything as quickly as possible from your side. Otherwise, while the casino is already taking time to review the documents, waiting to submit them would only extend the overall process further.

I understand that it is frustrating when they keep requesting different documents, especially if your bank cannot issue the exact document they want. In that case, I would also forward the bank’s response confirming that it is unable to provide such a document.

If the casino continues creating obstacles even after you have provided all available information and documents proving that the cards and accounts belong to you and are in your name, we can then try to help you.