So if you've been in the process for two weeks, click on this link and open a complaint. For me as a player, it would be important to know what's wrong with my document. If the casino just rejected it and returned your money, that probably wouldn't help me.
So I think a complaint might be appropriate, and we would try to investigate what is going on.
Their agents are messing around. They can't solve something so simple. I sent all my information so they could verify me, and they come up with this nonsense about two agents asking me for the same thing. I'm furious.
Someone else stole my identity and verified it, and I already sent everything they asked for, even a video, and they're just playing dumb.
Could you explain what you mean by saying that someone stole your identity, please? How could this happen, and how did you find out?
Well, the truth is that I need help with my account.
I made a deposit with my own money into this account and I want to withdraw my funds. Then I remembered that I had another account registered with my details a while ago, but I wasn't using it.
It was not my intention to have two active accounts or to break any rules. I simply want to withdraw the money I deposited and resolve the situation properly.
I am willing to close any account necessary and keep only one, as instructed. I appreciate your support in resolving this so I can withdraw my funds.
Please help me so they approve at least the withdrawal of my funds
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.
