Betmaster Casino - general discussion (page 7)

So if you've been in the process for two weeks, click on this link and open a complaint. For me as a player, it would be important to know what's wrong with my document. If the casino just rejected it and returned your money, that probably wouldn't help me. 

So I think a complaint might be appropriate, and we would try to investigate what is going on.

Their agents are messing around. They can't solve something so simple. I sent all my information so they could verify me, and they come up with this nonsense about two agents asking me for the same thing. I'm furious.

Someone else stole my identity and verified it, and I already sent everything they asked for, even a video, and they're just playing dumb.

Could you explain what you mean by saying that someone stole your identity, please? How could this happen, and how did you find out?

Well, the truth is that I need help with my account.

I made a deposit with my own money into this account and I want to withdraw my funds. Then I remembered that I had another account registered with my details a while ago, but I wasn't using it.

It was not my intention to have two active accounts or to break any rules. I simply want to withdraw the money I deposited and resolve the situation properly.

I am willing to close any account necessary and keep only one, as instructed. I appreciate your support in resolving this so I can withdraw my funds.

Please help me so they approve at least the withdrawal of my funds

Veronika has already started to work on your complaint, as I can see.

Have you played at all with the new account after depositing, please?

He doesn't hear

Yesterday I spoke with different Betmaster agents who asked me for information, photos of my ID, among other things, but they always gave me excuses or made up excuses not to verify me.

I explained to them that I only had two statements for my own account; the others belonged to clients who I asked them to send them to me. They were sent to my casino account, but if you can verify that, it's been a long time, so I'm not contacting them anymore.

They're asking me for a photo of the Oxxo deposit slip. Let's be honest, that was way too long ago because, to be honest, I don't remember.

I mean, I have an email where you can verify my active account. I've had this account for a while now.

I'm really tired of this situation; I only want to withdraw 1000, but I've invested much more.

They just keep giving me excuses and obstacles to avoid verifying me, even though I've already done everything they asked. I've had two full days, and when I finally comply, they switch me to a different agent, and that same agent asks me to do the same thing, adding more when they see I've complied.

They even asked me for a photo of my birth certificate. I don't think they do that, I don't understand why they're acting like this now.

Please help me

+523221522403. /This is the number I'm registered with for the account. If you can help me, please.

It surely must be frustrating if they ask you for the same things all over again. I just hope that our complaint team will be able to achieve something. You need to wait, though, and watch the timer of your complaint, as we have many complaints we have to deal with every day.

Try to stay patient, please, even though it is not easy.

Hi, I'm still waiting, please.

It doesn't make much sense because the documents have already been sent to him several times.

Except they also absolutely want all the accounts where I deposit.

They are all

No way, some of these accounts aren't even mine; they belong to clients I ask to deposit money into my casino account when my bank account won't work.

And I'm not going to ask them for their bank statement just because they want to.

I already sent them two statements of account, but even that didn't help.

Do you mean that you deposit to your casino account from another bank account than yours?

This is actually forbidden in most online casinos. Did you know that?

When I tried to withdraw, it said that VISA didn't offer that option, and it asked me to make a minimum deposit of 50 via SPEI, which I did. Now it won't let me withdraw anything because my money is split between VISA and SPEI, and it says the minimum withdrawal is 100, which isn't possible since I only deposited $50 via SPEI. The instructions said that once I deposited, I could withdraw everything. What should I do?

You should definitely contact the casino regarding this.

Have you tried that already?

I have the exact same problem. I contacted support and even made another deposit to SPEI to reach the 100 pesos needed for withdrawal, but even then I couldn't do anything. It kept asking me to wager those 100 pesos again before I could withdraw them. Then I completed the verification they asked me to do in support, but the problem with the NU card balance remained the same because the SPEI and NU funds were still separate, and it still wouldn't let me withdraw my winnings with the debit card. I don't think I'll be able to withdraw the money.

If you're having trouble withdrawing money, you can try contacting our team—they might be able to help you.

I'm not very familiar with the abbreviations you're using—SPEI, NU—could you please explain them to me? When the casino told you that you had to deposit 100, how many times did you have to wager that amount? Was it some kind of verification deposit? 

Hi, is there any way I can log in without my registered phone number? I no longer have access to it... The only way to log in is with my phone number, and that's all support tells me. I've been dealing with this problem for over a year and a half, without access to my account ☹️

Even though I find it strange when support confirms there is no way, perhaps there is currently no other way. I'm just thinking aloud now: Could it be caused by the authenticator app used for 2FA sign-ups through a smartphone, rather than the phone number itself?

At least to me, that would make more sense.