Betmaster Casino - general discussion (page 5)

There are already complaints before all the relevant regulatory institutions and I am pleased to say that they are not just mine, since throughout my case I contacted many other affected parties, who joined in making a formal complaint. I even think I sent my mediator Adán a copy of the response where the commission that regulates games and lotteries in my country confirms the bad practices and confirms that my complaint is completely valid, after the sea of evidence that I sent from myself and other players, that is why my point is that it is quite late for the result to start to become visible.

Once more, I was talking about the situation associated with your personal experience ("The casino requested that the complaint be reopened and provided evidence of the player's involvement in fraudulent activity"), not the usual generalism you keep talking about. Regardless, my intention was to help, and I will leave this global debate to others.

Take care, please.

"If you're referring to my case, it's very simple: the casino never came forward. They lied publicly, while emailing me for documents and photos of third-party cards. They never responded directly on the forums until the situation got out of hand, and then they presented supposed 'proof of fraudulent activity'—not to me, because they didn't even give me a summary of my deposits—when in reality they acted illegally and fraudulently throughout the 'verification' process. The evidence of this is there for everyone to see.

I've learned my lesson: a positive or reputable rating isn't always objective, and there's nothing like double-checking real people's comments before trusting any site.

I don’t mean to rehash your complaint, because from our perspective the situation looked very different, and the evidence presented to the casino was strong. I understand you won’t admit anything publicly, and I’m not here to start debating who was lying. That’s not my goal.

What I suggested before was to contact the licensing authority. There, the casino can present its proofs, and you can see the outcome objectively—that’s the "second opinion" I mentioned.

Continuing to post about "public fairness" won’t really change anything and doesn’t carry much credibility, especially when everyone can already see how your own complaint was evaluated.

It’s entirely your choice, of course, but if you want a another resolution, the licensing authority is the way to go.

Hi, I made a deposit to the Betmaster app using my card. But when I try to withdraw my winnings, it won't let me. I've sent a message to the help center and haven't received a response.

I've been waiting for a response for over an hour and nothing.

Hello, that's a shame because we could use that as a starting point if the casino wrote to you explaining why this situation arose. As it is, we can only guess what might be going on. 

However, do you need to verify yourself or is that not necessary? When you played, did you use a bonus or just real money? Still haven't received a response? What exactly does it say when you say you can't withdraw, is it some kind of error? 

Sorry for so many questions, but let's try to at least get closer to what might have caused this.

Good luck, my friend. I hope they pay you, but if you see that they just act stupid and ask for documents that a normal casino doesn't ask for, it's better to complain to your bank and get your deposits back.

"True objectivity only comes from the experiences of many players. Read several opinions and draw your own conclusions."

I INVITE THE ENTIRE COMMUNITY TO THINK BEFORE MAKING A DEPOSIT TO THE BETMASTER CASINO BECAUSE THEY ARE THIEVES WHO DO NOT EVEN DEIGN TO ANSWER MESSAGES BUT AS LONG AS THEY WIN ALL FINE AHHH BUT YOU BEAT THEM WHY WON'T THEY GIVE YOU A THOUSAND EXCUSES TO NOT WITHDRAW IT HAPPENS THAT YESTERDAY I OPENED MY ACCOUNT FOR THE FIRST TIME AND DEPOSITED $ 4,000 WITH MY TDC I MANAGED TO CONVERT IT TO 8K FAIRLY AND IT IS THE TIME 24 HOURS LATER THAT THEY DO NOT RELEASE THE WITHDRAWAL AND THEY DO NOT EVEN GIVE AN ANSWER JUST TO WAIT AND WAIT THAT CASINO IS A TOTAL SCAM THAT SHOULD STOP OPERATING IN MEXICO !!!!

Isn't it way too early to be this negative, though? What do you say?

Have you found out what payment methods you can actually use to withdraw your winnings before you deposit, please?

It is really important to know that you will be able to use the same payment method for your withdrawal as you have used for your deposit so you are not surprised later on, you know.

Tell us, please, what exactly did the casino write you regarding your withdrawal before we call them a scam?

Could you, please?

If you deposit money and they don't pay for the service they sell, it can't be called anything other than a scam.

And those listed in the company's banklinks would be accomplices of this scam as much as traffic redirection agencies like seo_anomaly

Let's stay fair:

"The player from Mexico reported suspicious requests for photos of documents belonging to other people. The player expressed concerns about the casino's excessive and unreasonable verification process, which included demands for ID and selfies from multiple third parties who had made deposits to her account. Despite submitting numerous documents, including bank statements and personal identification, the player felt that the casino was using these requests as a tactic to delay and ultimately deny her withdrawal of 10,000 pesos. The Complaints Team attempted to mediate by contacting the casino for clarification, but the casino stopped cooperating. The complaint remained unresolved, and the player planned to escalate the issue to legal authorities while documenting similar experiences from other affected players. The case was marked as "unresolved," and the player was advised to file a complaint with the relevant gaming authority in Mexico. The casino requested that the complaint be reopened and provided evidence of the player's involvement in fraudulent activity. Consequently, the complaint was reclassified as unjustified."

First of all, I apologize because I lost my cell phone but I got it back, Gad.

I already spent that money because it took them about 2 weeks to resolve and I was betting 500 each roll 🙀

No worries at all. I'm sorry that it had this ending, though. Hopefully next time it will be better.

Do you still play at this casino, though?

I suppose you don't, right?

No, I haven't played it since I couldn't withdraw.

But what could I do? That money I started playing with was real money I deposited.

Well, if you didn't stop responding to our team and had the patience until your complaint was done with, perhaps we could help you to withdraw your money, you know.

But I understand that it is not easy.

Of course I won't miss any communication.

I will be on the lookout at all times because I did deposit "REAL MONEY"