BetMartini Casino - general discussion (page 2)

If I'm not mistaken, I sent a screenshot of the bonuses via email

Well, it's a shame if I'm honest that you can't access this information because you've been blocked. But on the other hand, it's nice if you managed to send a screenshot to Petronella via email. Of course, anything you have on this case I think will be useful, although I don't know if you have any other evidence. Anyway, for now we have to wait and see where the situation goes from here. 

Good morning to Petronella, a few days ago I sent everything I had between emails and screens

That's exactly what needed to be done. Now it's our team's turn to look at everything. We'll see where our they end up. 

Even i deposited 5,000 inr and trying to withdraw 38,000 inr. It's pending since 48 hours. They didn't even ask any documents and live chat not working .

Is this your first withdrawal at this casino, or did you have any before, perhaps? What payment method did you used here? Just try to be little more patient, and maybe send an email to their support, if you see, that nothing is happening. Are you able to log in to your account?

Yes first deposit and withdraw. But I played in a similar casino( same owner company but they paid me but closed my account there 😂)

Here it's an even worst site they're not even replying

It's frustrating and not very pleasant when the casino doesn't answer you. However, if you have received some money from sister casinos, I hope that will be the case here as well. 

What payment method did you use ?

I deposited via upi( Indian) and as upi withdraw is not there. I'm using bitcoin(crypto) to withdraw. It's been 3 days and they're replying once per 24 hours that they'll let me know once it's successful. But see I saw many bad reviews for this site . Only when casinoguru or askgamblers ask them for update they fasten up the process.

We usually give casinos 14 full days to proceed the payment, before we intervene, as Nick has explained to you in your complaint as well. So unfortunately there is nothing much we can do right now to help you out. Have you tried to ask the customer support what is this delay about, perhaps? Please let us know whenever there is any update, we'll wait for your reply.

Hey please,they are not even replying via mail since 4 days . Please directly ask the casino please .

I definitely understand that it's not nice if the casino doesn't respond, but as mentioned before, we have a time frame that we give the casinos to do everything they need to do in order to make a withdrawal. So when it passes then our team will intervene, but until then you will have to be patient too. 

I also saw that the casino told you that they will give you an update on your withdrawal, so obviously you will have to keep a cool head and hopefully it will be as soon as possible. 

If you have an update, let me know. 👍☘️

SCAM. They don't pay out funds

Hello, could you say more about your situation ? How long have you been waiting and why the casino doesn't want to pay your money ? Do they have a reason ? Do you already have a verified account with the casino ? 

Tell me a little more please. 

I had the same problem with a win of 4500 euros after many emails and after a while they only paid me 500 and it turned out that it was a bonus and I couldn't withdraw an amount higher than 500 euros

I asked for the terms and conditions of the bonus and they never sent it to me, but there were no terms and conditions on their site

In my opinion we should all get together and spread a good denunciation and make sure that they block their site

Never again with platforms like this

Stay away

Hello, and thank you for this warning!

It seems like there is another point players should be aware of. Have you seen its safety index before you decided to play there?

Well, check it out here 👈, if you're interested.

Regarding the bonus, is it possible to see your bonus history or an active bonus somewhere in the casino account? In my opinion, it would be pretty handy, especially in this casino.

Let's forget that it's better

Advice to all players like me

Leave these sites alone, don't waste your money

As long as we pour everything ok

The moment you win, the problems start, but I don't respond to emails, but the chat operators all respond the same way, I haven't found a thousand excuses for not paying, if you start to get angry they'll close your account.

Absurd, let's not waste money

I'm definitely sorry to hear about the casino experience you had. 

But does this apply to your complaint that you had six months ago ? If so, I saw that you won from a bonus that was free, and I don't think 500 is a small amount at all. You didn't have any Terms and Conditions to tell you in advance how the bonus works ?

No, that's why I got pissed off

Also because on this site I paid more than 5000 euros in less than 10 days

When this bonus arrived I had to reach, if I'm not mistaken, x 40 which I did and automatically all the money I had was taken away leaving 300 euros I continued playing until I reached a figure of 4500 euros

I also played on other casinos and when making withdrawals it said that I could not withdraw more than 500 euros

Anyway, the important thing is now that other players don't fall for it like I did and waste money like this on unreliable casinos.

Hm, I think a casino should always have such things mentioned somewhere. Max cashout on bonuses for sure and also whether the cap is done right after wagering the bonus or upon withdrawal. If it's not in the case of a single bonus that is sent to you via email, it should at least be in the Terms and Conditions. 

However, if you can't find such things anywhere, in that case I would always contact support or live chat to find out this information. 

If they couldn't tell me, then I wouldn't play in a casino with a bonus. 🙁