I've been waiting for over a week. I don't know what the problem is. I asked several times in the chat and every time I get the same answer. I will be informed about the payment by e-mail. The account is not verified because they did not ask for it to be verified.
Okay thank you for your reply. We give casinos 14 days to resolve the withdrawal, so if the casino doesn't get back to you with an update, be sure to contact us and we'll try to help you out.
I see that the casino doesn't need you to verify your account yet, so now we'll probably have to wait and see if they give you any information about the withdrawal as they said or not. What payment method are you trying to withdraw ?
I use cryptocurrencies for payments
Good. So as I said we will have to be more patient and if nothing changes in the meantime then you can file a complaint with us.
Of course I would try to keep informed about the withdrawal and hopefully it will turn out well.
I will be here when you have an update.
I have been waiting for the payment for over three weeks. Account verified. Customer service always replies that I will be informed about the completed payment by e-mail. SCAM.
Have you thought about filing a complaint, perhaps? Let us know, please.
They deleted all my game and transaction history. They believe that I have never used their casino's services.
I warn others against playing with these scammers.
I am really sorry for that, but if we do not have any proof of it, we won't be able to help you out. So, please reconsider the complaint, we are here to help whenever possible.
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