BetMartini Casino - general discussion (page 3)

I've been waiting for over a week. I don't know what the problem is. I asked several times in the chat and every time I get the same answer. I will be informed about the payment by e-mail. The account is not verified because they did not ask for it to be verified.

Okay thank you for your reply. We give casinos 14 days to resolve the withdrawal, so if the casino doesn't get back to you with an update, be sure to contact us and we'll try to help you out. 

I see that the casino doesn't need you to verify your account yet, so now we'll probably have to wait and see if they give you any information about the withdrawal as they said or not. What payment method are you trying to withdraw ? 

I use cryptocurrencies for payments

Good. So as I said we will have to be more patient and if nothing changes in the meantime then you can file a complaint with us. 

Of course I would try to keep informed about the withdrawal and hopefully it will turn out well. 

I will be here when you have an update.

I have been waiting for the payment for over three weeks. Account verified. Customer service always replies that I will be informed about the completed payment by e-mail. SCAM.

Have you thought about filing a complaint, perhaps? Let us know, please.

They deleted all my game and transaction history. They believe that I have never used their casino's services.

I warn others against playing with these scammers.

I am really sorry for that, but if we do not have any proof of it, we won't be able to help you out. So, please reconsider the complaint, we are here to help whenever possible.

Greetings,

Do you also handle sports winnings cases?

I sent a withdrawal request last Monday (I deposited 150 euros, received 150 bonus and won almost 680 euros but with real money, I never lost my deposit so the resulting winnings are NOT from the bonus), 5 working days have passed, no movement in the pending withdrawals section. The chat does not work and via email they can only answer me that the KYC department takes care of the withdrawal. Since it is my first withdrawal, they did not even at least ask me for the documents for account verification... I am starting to be worried.

I have screenshots of the transaction list, can I do anything else?

Hello.

Unfortunately, we don't have a department handling sports-related cases here.

Just please keep in mind that we usually give casinos 14 full days to proceed with the payment, and it is not always necessary to verify your account.

Keep us informed about this, so we can suggest some websites that usually handle sport-related cases, if needed.

14 calendar days or working days? What are these sports complaint sites?

Thank you

Most of the casinos don't proceed withdrawals during weekends, so 14 full days means working days in this case.

I can post you the links here, so you check them out. These are sites you can file your complaint related to sports betting:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you happen to have any experience with them in the future, surely let us know about it.

they requested verification only of my constant questions about the delayed withdrawal, and now, after I sent all the documents, no one answers me, because of the $40 profit. I sent the ID / A bank statement /selfie.

Hi, it's a classic casino process that players have to verify themselves. The important thing is how long do you wait and try to go through this procedure? I see that the documents they are asking for are also common.

I would like to point out that we give casinos 14 days to verify a player and send them money. If you know nothing new during this time and the situation has not changed, please let us know and we will try to look into the situation.

I hope this will not be necessary and it will be resolved as soon as possible.

It has been more than 2 weeks, after a long time, my account was verified, the funds were credited to the account.

Thank you for the reply, all's well that's all good as they say, yes? How long did the whole process take and how long did it take you to get the money since you verified?