BetMartini Casino - general discussion

If you want to discuss anything related to BetMartini Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello,

Here you forgot to list related casinos like Tornado Bet, LS BET, slottojam, looniebet, reloadbet!!! These casinos have the worst reviews here!!!! Betmartini is one of them. All the same mafia of the media entertainment group, an offshore organization!!!!

Hello.

That's a good point. May I ask you a favor, please?

Would you send emails, transcripts, or anything you have to prove the casino's relations, please?

There's a special form for that:

Thank you very much!

Betmartini casino

Be careful, they will scam you and steal your money

Hi there.

Your complaint is so fresh that I can't see any details.

Care to explain what has happened? 🤔

I paid another €4000

I asked in chat why no bonus

They told me to write to suppor@betmartini.com

So I did and they gave me a bonus of €50

I won €4,500 I made the withdrawal after a few days they asked me for all the documentation to verify the account then I wrote back to them that they wanted further screen shots of my current account when the account was verified I was told that they could not pay that winnings because it was a I won with the bonus but I could only withdraw €500 and I lost the remaining €4000. I ask for information, I ask you to send me the terms and conditions of what they said, never arrived, in chat a thousand apologies even if you don't give me answers, I was blocked on account on their part and they made manual changes to the winnings.

To date they have given me €500

Paid over 4000 euros

No bonus from them as promised and written on their site

Apart from the famous 50 euro bonus which they said in the end was a no deposit bonus.

All of this is ABSURD, I will continue until there is light and to ensure that they don't make fun of other customers like me.

I play often, I've played on various platforms, nothing like this has ever happened.

They defraud their customers and invent terms and conditions that are not published on their site or anything, even one of their collaborators who presented themselves as responsible sent me a link to a site that is not theirs..

The way I see it, there is always a chance that bonus will consist of what we call a max cashout limit. Thus, it is best to search for bonus rules before the bonus is taken. I also do not fully understand why the casino is hesitant to send you the rules.

Can you see your bonus history somewhere in the account? Maybe we can figure it out on our own. I feel understanding the bonus terms is key to solving the issue.

Anyway, a good step to submit the complaint. With luck, you may also help others by showing the situation here on Casino Guru.

I sent all the screens I had to your email

It won't let me log in to my account anymore because they blocked it.

That's why I insisted with them to have terms and conditions but they didn't send anything, rather a link to another site that has nothing to do with theirs

I also sent that to you via email

I certainly won't get the money back, I paid another 4000 euros

I deafen all this

You win and they don't pay

I see,

so for now, let's try to find something solid in the complaint. The way I see it, the confrontation is inevitable. To solve the mystery of this interesting bonus that somehow appeared in your balance one day, we will definitely need someone from the casino.

I imagine it must feel really frustrating, so I wish you a quick and fair resolution.

I also saw in the complaint that you aimed to warn other players - that's a noble idea, I think you have already managed that. 🙏

Let me know how the case proceeds, I don't want to miss a breakthrough!

I didn't quite understand your answer...

Which complaint??

Where to make a report to the police??

Anyone from the mess??

They don't even respond to pay them.

One thing is for sure I hope other players don't fall into these traps and waste their money.

My winnings and my deposits will never be recovered, my complaint to these casino individuals is not to make fun of people, above all not to steal money from people who have the habit of playing and hoping that one day they can win, but when it happens, especially in my case, 3 days after the win they come out with excuses that it was not possible to withdraw the entire winnings due to the terms and conditions made by them at the time without a publication on their site, without a link.

My money paid €4000, my DJ winnings €4500 paid only €500 are stolen money, stolen from poor people like me.

Hello.

I meant the complaint you made here on our website. The green hyperlink leads there, you see?

Every single member of this forum can see what happened to you in detail.

https://casino.guru/betmartini-casino-player-s-withdrawal-is-restricted

I expect your complaint to be transferred from Petrnela to a specialist, who will most likely get in touch with the casino representatives. It is not over yet!

Let's hope for the best.

Send this to Petronela, please.

Perfect delivery

Did you forward this evidence to Petronela ? I only ask to make sure that you understand everything and that these important things have come back to her.

Yes, I sent everything

That's right. I see that your complaint has moved on, and so there is now nothing for us to do but wait and see how it all develops. If you learn anything new again, do not hesitate to let us know. Good luck. ☘️

Let's hope it gets resolved

I'd say your deposit history and bonus history would be a great addition. Can you access them from your casino account? I know the no deposit bonus terms are unclear. I'm just asking in advance because I saw the last reply in the complaint concerning additional deposits. Which made me concerned.

My fingers are crossed, of course.🤞🤞

No I can't enter anymore because they blocked me