Betlabel Casino - general discussion (page 3)

I don't know, but it's fine for me. After a long time, I made about 200 there, after the 200 minus, it was 300, at half past one in the morning I entered orders and at 9:00 in the morning it was in the account or accounts, that's my experience.

Hi, I'm glad that at least you had a good experience. Sometimes it can also be caused by not withdrawing a higher amount. That would be the first thing that came to my mind.

Anyway, as long as you felt good in the casino and everything was as it should be, that's the most important thing.

What games have you played that you managed to win at? 🙂

Hi guys, Be very careful with this site and I advise you to either stop participating or not to register. I won a larger amount of 3800 leva, which for a betting site is not a problem, in my opinion. They delayed my payment for more than a month, as if it were not a security department, they wanted a selfie with my ID and bank card, documents for paid bills, selfies with the mail, they just drove me crazy. And you can't object to them, because they don't give an address of the headquarters, and their gambling license is issued from the island of Curacao - South America, go hunt them down 🙂 Hristo Hristov/Sofia/bulgaria

Hi, do you still have money in your gaming account? Did they refuse to accept or approve your documents, or was there a problem with them?

Does this concern your sports betting case?

Please let me know.

Scam casino, fake bonuses I played more than 50,000 with them and received in total maybe €150 in bonuses which seems completely ridiculous to me, they don't respond quickly to emails and they don't even have a valid license

Hey, that must have been a truly unpleasant experience; losing hurts, right? In any case, this is fresh case unproven by time, that always poses a risk.

In any case, based on our finding, the casino is licensed, but not for your country—good detail. Thanks.

Would you perhaps say you were luckier in AAMS licensed casinos? I'm curious.

Greetings to the forum!

I've registered and deposited money in my BetLabel account. But when I try to place a bet an error message appears, saying: "The stake amount in this currency is equal to 0". It doesn't matter if it's a casino slot game or a sports event. The result is always this error message.

Do I have to fulfill my personal info first in order to play?

Also I can't withdraw either. A message comes up saying that I must fill in all mandatory fields in my profile to withdraw.

I asked the casino (BetLabel) chat and you can see the answers in the screenshots, below.

Has anyone faced this situation with this casino? If yes what did you do to resolve it?

Thanks in advance for your replies.

Hello, that's truly inconvenient. One would say that the casino does not want to provide its services to you anymore, which appears to be accepted from your side, so no problem there, I reckon.

But I understand it's frustrating when money cannot be withdrawn easily. Has this conversation progressed further? I spot the guy also asked you for some screenshots. Any updates on the matter, maybe?

Hello Radka!

The casino doesn't want to provide its services from the start, not "anymore". It's not that I was able to play and then suddenly I could not. From the start I registered, I deposited just fine (without having to fill my personal info) and when I tried to place my first slot bet the error message appeared: "The stake amount in this currency is equal to 0". I tried to other bet types (like sports bets), still the same message.

The fact that the casino does not want to provide its services to me it's not that it is accepted from my side. If there is a way to resolve this and be able to play there I'll be glad. But if not, at least to get my deposit back.

And this is my inquiry: The fact I cannot play has something to do for not filling the mandatory fields in my account profile? Because it's the reason for not letting me withdraw my deposited funds. And here's the contradiction, as I mentioned earlier: They allowed me to deposit just fine, without having to fill my personal info.

I also think that the operators are instructed, by the casino management, to give general answers and they don't fully know how the casino site works. This makes me suspect that the issue for not being able to play has something to do with my profile info not getting fulfilled. But I'm not sure..

That's why I asked if anyone else that played there knows anything about the matter.

The screenshot that the operator asked is the 3rd one I also uploaded here (in my previous post). She (the operator) wanted to see what error I get when I try to withdraw my deposit - another "proof" that makes me think the operators don't fully know how the casino site works..

I'm skeptical about giving my personal info in a casino that I won't possibly be able to play.

What do you think I should do?

Okay, thank you for this perfect description of the events.

If I may speculate a bit, the casino perhaps didn't ever think about what coincidence such quick registration might represent in reality.

Usually, account registration and deposits are voluntary actions that are not related to each other. Unless the registration form does not match the actual form that the casino requires to be fully filled in order to let you play.

I can imagine the chat operator could truly miss the point and thus wanted to see the error. It could be a truly messed-up platform setup, and honestly, chat supporters are not usually casino tech guys.

Just to be sure, does this problem occur even after the account details are fully filed? Did you try?

Also, what about your country and currency? Are both allowed, maybe?

Now that I'm thinking about it, another thing comes up: since you registered with sort of a quick registration, the system could be automatically preventing you from any action because, in its logic, those missing details are equal to unsupported country and currency.

What do you think?

My country is Greece an my currency is € (euro). They accept players from my jurisdiction. And I've deposited in € (euro) just fine.

I agree that maybe the system could be automatically preventing me from any action because, in its logic, those missing details are equal to unsupported country and currency.

So, I'm thinking to give it a try, by fulfilling my profile and see what happens. I'll let you know.

I see there are no problems with country restrictions, which I consider good news.

I'll be here hoping it gets resolved and crossing my fingers in the meantime.

Stay away!! A week ago they postponed my game and gave me my money back in less than 2 hours! Today, 5 hours have passed and I can't see anything. They're not responding to emails and the support chat is blocked!!

Don't play it and report it to Monopoly!

Hmm, that's quite an unpleasant situation. Have you tried live chat if they're not replying to your email? It might be a good idea to find out why this is happening. Still haven't received the money?

Hello, I have already written to support several times and by email, I also wrote to them about canceling the account, due to gambling problems, they advertise a casino in the Czech Republic, but they do not communicate in Czech, so I try to write in German, but they do not answer the email at all, because of this I lost more money again, they must respect player protection when I want to cancel my account so that I do not lose more money, really bad communication, this casino should not even have a license in the Czech Republic if they do not communicate at all in the language of the country in which they promote the casino!!!

Hi, it's definitely not pleasant when a casino doesn't protect its players. So, did you try both email and live chat, and did no one respond regarding closing your account? Did you mention in those emails that you have a gambling problem?

If so, then I would recommend opening a complaint with us. Since we have a casino like Fresh, it would probably be a good idea to get some feedback and see if the casino responds.

What do you think?

If your answer is yes, here is the link.