Bet Primeiro Casino - general discussion (page 2)

Verification is ok, all documents have been sent correctly. I applied a week before closing 😐🙁

Verification is ok, all requested documents have been approved.

I requested pick-up a week before closing!

That is good then. Now hopefully you will receive the money soon.

Our complaint team will be here in case something goes wrong. Please wait for your complaint to be reviewed.

May I also ask how long did you play at this casino for?

I created a new account and became fully verified about 4 days ago and have a withdrawal in the amount of $2050 C.A.D pending for over 48 hours. They have given me false information about the payment being sent to the payment provider(Gigadat). I have contacts at Gigadat and they stated that what they say is false. I have a bad feeling about getting my money after reading these other reviews

Hi, I don't think you have anything to worry about yet as you are at the beginning of your withdrawal. Do you have a withdrawal that has already been successful in your profile? Being verified is definitely a good sign, so if the whole process takes a long time you can get in touch and we will try to help you. We give casinos 14 dayes to sent money to the player.

But be patient and we'll see what comes up.

Hello! They still haven't changed it in the email about bonus offers! The problem with the bonus minimum deposit of 35 euros!

That's not the best I'd say. Did you try to point it out to them that they don't have it right?

Yes, I've done that twice now! They said I'll pass it on to the manager! Then I deposited with Skrill today and want to make a small withdrawal via Skrill! But you don't have the option to withdraw with Skrill because it's only included in the deposits! I reported it too and was told again that it would be forwarded!? And that I should report it later! Then I said I wanted to withdraw via bank! So my money is back in my player account, now I have to write again. I think that's a joke! When I wrote for so long before and was told everyone was informed!

Info Money has been credited back to my player account! Wrote again via chat Now they want all the documents again! The problem with Skrill deposit mentioned was not addressed again!? I have now sent all the documents again by email and mentioned the problem for the 10th time! Let's see if I get my 100 euros now!? I haven't had such a complicated issue with a casino for a long time! Just reporting and writing! But unfortunately nothing is done or I get an answer!

One more piece of information so far! I've been fighting for my money all day! Skrill deposit works! I can't withdraw money! They say withdrawals aren't possible in my country! Then they want all the data again by email! I sent it! After writing in the chat 15 times, Matt told me everything was fine and I should withdraw again via bank! Then, without being notified by email, my withdrawal was canceled again! Then I went back to Chuck who said I should send everything, which I had already done three times! I told him that everyone says the same thing and that I'm starting to get angry! Then he said, like his predecessor Matt, that I should withdraw again! I've never had anything like this with Dama NV before!!! It's terrible, you're being ripped off!!! I don't know what to do anymore!? See Trustpilot Similar complaints!

I can clearly see that there are bigger problems than it would seem in a casino. You have to go through verification again and therefore Skrill is not possible for withdrawals. Sometimes it happens that not the same method is used for both withdrawal and deposit, but the casino should look for an alternative that you can use. Maybe they won't be able to add this payment method. 

Also, are the documents you sent okay or are you still waiting for verification?

Hello, a positive solution has now been found! The casino has apologized and thanked me for my criticism regarding the bonus information as the casino wants to improve in this regard!

Hello Manuel,

Thank you for contacting us. We sincerely regret the inconvenience you have experienced. You absolutely have the right to express your dissatisfaction and we greatly value your feedback as it helps us to continuously improve our service.

We would like to apologize for any confusion caused by the incorrect minimum deposit amounts in our promotional emails. We are aware of this issue and our technical specialists are already working to resolve it as soon as possible. Thank you for bringing this to our attention - your report will help us expedite the resolution.

Regarding your withdrawal request, we would like to inform you that it is currently being processed by the payment provider. Your money should be in your account shortly. If there are any problems, please do not hesitate to contact us directly at to contact.

Your feedback is essential to improving our service.

I think that's something that would make me happy and I would be happy that the casino takes these things seriously and tries to improve. 

Do you see it the same way? 

As far as the withdrawal is concerned, I really hope that you will get the money as soon as possible and you will be able to tell me that it has landed in your account. When that happens, definitely let me know. 

Have a nice and especially positive weekend.😉

Hello Jaro! Yes, that's exactly how I see it! I received the money in my bank account yesterday! Best wishes and have a nice weekend!

Well, it was still last week. Enjoy them and let me know if you play here again, if everything was okay.🙂

Yes, I will be happy to do that, best wishes!