When I contacted the customer, they asked me to email them, so I emailed them. I was asked to verify my identity, so I authenticated myself. However, when I try to withdraw money, it is refused. I don't know the cause and have contacted them, but I haven't received an accurate answer.
I see that the casino didn't give you any relevant answer that we could grasp, which is quite a pity. Especially if they tell you to email them and they don't reply.
It would also be nice to know the reason why your withdrawal is rejected so we have an idea of what might be causing it.
However, how long has this situation been going on ?
I would like to know the reason why my withdrawal was refused.
I'm sending an email because I want to know, but I haven't been able to get a clear reason. It's been going on for over a month now.
In this case, if it's been dragging on for a month, I recommend opening a complaint on this link, where our team will try to help you. I think for both of us a reason for the rejection would be appropriate, but if the casino can't give any relevant one, and it's taking so long to pay you off, I can only see one option with a complaint.
You gonna go for it?
Yes, please!
Perfect, you can create it on the link I gave you in my previous reply. If you have any questions or difficulties feel free to ask.
Also, if you get any response from the casino, or if you have received your money, be sure to let us know.
On February 17, I made a withdrawal from my bc.game account for the amount of 79,358 EOS https://bloks.io/transaction/e8b4fb228c0fe07cd84aefcfa6bf8284ec7f3fad0ea74aabb516bac054c638ee in which I made an error by sending it to a different memo for a number than mine to which I filed a claim with bibyt, which was where I made my withdrawal. They diligently recovered them and returned them to the wallet from which they were sent, which is the BC wallet, and in fact they did, they sent me a confirmation email telling me that the transaction had been processed successfully and that they had returned the amount of 78.86 EOS and they sent me confirmation with the transaction hash or the otxid identifier https://bloks.io/transaction/4a62938317c81f384d442979c2c2c134316256efacb65de2f24f5fc8a940c8a940c8a940c8a940c of the reimbursement made, for which I get in touch with the bc support team and I send them all the same information that I am putting here, they tell me that it has already been returned to my wallet again, but they do not give me the txid of the transaction, which is why it turned out to be a theft. and lack of moral ethics and a breach of trust towards their clients.
Hi, I don't know if I understand this correctly. When you withdrew from the casino you entered incorrect details and the money was sent to someone else yes ? From there you got the money back using bibyt for help.
Now the problem is the amount that was shown in your casino account ? Because you mention a much higher amount in the first time than the one you got back. Am I thinking right or wrong ?
Please let me know so I don't misunderstand.
Hello, what happened was the following: I withdrew from BC.game the amount 79,396 EOS to the bybitdeposit address to the memo 500066481 (which I entered incorrectly) the correct one was 500066841, in this step I made a mistake with the memo as I already mentioned, for which I prepared to make a ticket for the recovery of those EOS option that gives bybit for these cases, fortunately or unfortunately they carried out the recovery of the assets but they always return them to the sender's account which in this case is from the bc to which they sent me the TXID of the return to said portfolio of the aforementioned assets only with a discount of 0.5 EOS for the recovery commissions, then I contacted BC support so that they would credit those EOS to my portfolio to play them or withdraw them or whatever I want to do with them but they don't credit them to me or give me coherent answers, that is, they want to steal them from me.
Yes, so basically I was thinking quite similarly. So what does the casino give you as a reason when you ask why the money was not credited to your account ? I think the casino's answer would be important in such a case.
However, I also saw that you have already filed a complaint and our team will try to help you. I wonder how long the process will be. 🤔
If you get a relevant response or if your money turns up, let us know.
Their responses have been:
I regret to inform you that we cannot issue refunds for transactions that have already been sent to the receiving address you have provided to us.
Upon checking of our Relevant Team regarding your transaction it is already refunded back to your account.
Please contact your receiving wallet! 😀
You can contact your wallet provider for further assistance
We are sorry sir, but for now please try to contact your portfolio support desk who will be able to assist you in this regard. Please contact them Thank you.
Once the status is correct we have nothing to do about it, the funds have already been sent to the receiving address you provided.
Please always check the details entered before continuing with your deposit or withdrawal to avoid the same problem in the future.
Please ignore my last message sir, Upon verification, the funds have already been sent from our end however your receiving wallet support will be able to assist you in this regard. Please contact them Thank you.
Contact your receiving wallet. Thank you
Please check the details you enter to prevent this from happening again.
In such a case, I would ask for the transaction's ID. What do you think? 🤔
It should be quite easy to provide when they claim the money has left their account,...
It's correct but you know what they told me
Please ignore my last message sir, Upon verification, the funds have already been sent from our end however your receiving wallet support will be able to assist you in this regard. Please contact them Thank you.
Pass me the txid
From that shipment
Please
And a screenshot of the shipment
That's what they ask me
Friend, pass me the TXID of that transaction
Please
We can only provide the successful blockchain link. Please send this link to your receiving wallet sir. Thank you
https://bloks.io/transaction/e8b4fb228c0fe07cd84aefcfa6bf8284ec7f3fad0ea74aabb516bac054c638ee
Friend, that link you are sending me is the same one I sent you from the first transaction I made to who do you want to see the face of?
That link is dated February 17, that was the transaction that I made from my BC wallet to my wallet in which I made a mistake. The memo, my wallet, yes, my exchange or my wallet, they made the return to their account and you didn't. you are sending me the return you are sending me the same one that I sent you
I'm so glad you submitted the complaint earlier. Honestly, I'm pretty confused, not sure I follow the whole issue correctly. 🤷♂️
My BC.GAME account has been hacked
My account was stolen over $3000. Within just a few minutes, someone broke in and withdrew all the money I had to his USDT account. That's all the money I have. I trusted BCGAME's security so much that I left a large amount of money in my account. Currently I cannot contact live support, and emails have not been responded to. There is a big problem here: I did not share my account with anyone, did not access unusual links, but my account was hacked. I suspect it was related to the maintenance yesterday morning and the morning before yesterday. After the maintenance period, some situations occurred such as incorrect bet payouts. My complaint was resolved. I am very suspicious that my account was leaked during BCGAME's maintenance process or that the customer's account was exposed due to low security.
My ID: 30221204
I can provide the IP and device the thief logged in (in the photo below), including the USDT account he withdrew my money from. Therefore, I hope BC.game can help me solve this problem. This is all the money I have, please please have mercy on me.
Hello, I saw that you immediately managed to file a complaint, which was the right thing to do if you have such suspicions. If someone tried to withdraw money from your gaming account, did they use the same withdrawal method as you ? I am wondering if there might be something in the transaction history and therefore if you can find some information on which account the money was withdrawn to. Have you tried looking at it ?
Anyway, as I said, it's good that you filed a complaint and let's see what our team will find out in your case. I hope we can find a way to resolve this and get everything sorted out.
If you have anything new, definitely let us know.
Username:abcdefghi3
User id:26992506# Password
Please listen to me carefully, I want kyc verification. She has failed. Now he is not coming here. Please resubmit the document. I have been waiting for 4 days, but the show is not happening here. Now I can't contact you through his email because I can't verify emai only i have register on mobile no. That's not the email itself. this is my email ssssssssss009988@gmail.com Please give me the resubmit link on this email . Please let me do KYC of the account on this email.you can clearly check on my screenshot that I am sending you
Do I understand correctly here, please, that you would like to send this message to the customer support of the casino? Have you tried to send them an email or contact them on live chat, perhaps? I can see, that it is related to your verification, right? If you'd like, you can tell us more about the issue you are having, so maybe we would be able to help you somehow. Will wait for your reply.
they don't reply me I have15 Gmail on support mail but 5 days ago they don't reply me
It seems like several things are happening at the same time.
The KYC has failed, and you asked for a second attempt - right?
At the same time, you can't log into the account because your email has not been verified.
I think you could help us by sharing the latest discussion you had with the support or anyone from the casino. Can you do that, please?
In my opinion, we should focus on something solid. 🤔
Usually, when a player fails to verify his account, the casino decides to close it. Could this be related?
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